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Work experience

Jan 2006Sep 2007

Director IT - Platform Management

Capital One Financial Corporation

Directed a team in Customer Acquisitions that protected the viability of all technical assets supporting US Card operations.  Managed budgeting, drove maintenance of service levels, balanced risk, ensured the development of infrastructure strategies, and managed costs.  Created procedures for risk assessment, prepared for, managed and addressed internal audits and verified compliance with company and regulatory policies.


- Reversed previous negative audit position with both federal regulators and internal audit, allowing Capital

One to move forward with its strategic imperative to diversify its financial services portfolio by acquiring


- Implemented a service level quality improvement program that fundamentally changed how business

services were measured, budgeted and delivered.

- Streamlined business and IT processes by integrating technology risk management procedures into daily IT and operational activities.

Jan 2003Dec 2005

Director IT - Card Acquisition Platform

Capital One Financial Corporation

Partnered in an innovative business customer interaction model and development team process that prioritized and managed defects and recommended infrastructure, regulatory, compliance, and audit related enhancements for a mission critical decisioning system.


- Lead the first IT team in Capital One through a successful lean manufacturing/agile development pilot

with operations partners. This Six Sigma based approach was later adopted as a best practice and

used as a model for the US Card Platform Management team.

-Upgraded the $23 million mission critical Credit Decisioning system with zero defects introduced into

production, positioning it as a more modern and flexible business tool that was key to driving the division's speed to market imperatives.

-Introduced and eventually caused adoption of systematic refactoring efforts as a standard business

and IT practice, thus driving down production defects and cost while increasing flexibility and business

customer satisfaction.

Oct 1999Dec 2002

Director IT - Creative Services Platform

Capital One Financial Corporation

Lead a team of Apple system engineers that built, modernized, supported and integrated the Macintosh based Creative direct mail process into Capital One's mainstream production engine during the company's most demanding and rapid growth in direct mail solicitations.


- Complete retooling of the Macintosh creative production environment in less than 18 months,

which allowed the Creative team to keep pace with business demands for both innovation and speed


-Introduction of standard IT practices regarding desktop management, backup and both desktop and

server security. This ensured that the Creative platform's risk posture was greatly reduced and

brought into compliance with similar business processes and systems as required by regulatory


-The implementation of a digital asset management system that worked in concert with existing

production systems was one of the foundational elements in the US Card Division that facilitated

Capital One's meteoric rise in profits, industry ranking, brand awareness and customer acquisitions during its most crucial period of growth. The system drove branding standards and pdf production workflow efficiencies that kept pace with increased business demand. The system and team became

nationally recognized when Microsoft asked Capital One to become a charter member of the Microsoft

Macintosh Customer Council. This council steered Microsoft worldwide product development for

Macintosh platform business software.

Dec 1998Sep 1999

Senior Systems Engineer


Managed sales, support and systems integration for creative, publishing and business related solutions.


- Upgraded the State of Virginia's General Assembly computer infrastructure.

-Developed and wrote a database system that efficiently transformed how Mediacom conducted

business. This system facilitated easy quotation to billing conversion as well as workflow tools that

assisted in the sales process.

-Sourced, installed and managed a groupware application that increased overall communication and sales effectiveness.

Sep 1991Oct 1998

Director, Information Technology

Target Marketing

Managed the strategic planning, implementation and ongoing maintenance of all IT functions and subsystems for an integrated promotional marketing firm across multiple locations during a period of rapid growth.


- Successfully built and supported the infrastructure to drive the required business operations, graphic

design, call center and corporate fulfillment center growth objectives.  At inception, the infrastructure supported five associates and one server. Seven years later it supported a mixed computing environment for over 150 users in three separate locations.

- The strength and flexibility of the technology allowed the firm to win bids with and retain clients like Circuit City, Dominion Virginia Power and the Girl Scouts of America.

-Integrated the company’s main office location with two satellite locations. Two offices were networked with, at the time, innovative and new secure point to point high speed wireless technologies that avoided the costly expense of T1 lines.


Director of Marketing

Daddy's Junky Music Stores

Directed the planning and implementation of all marketing operations and functions for ten retail musical instrument stores. This included multi-media ad campaigns, mail list management and copy writing/graphic design for print and collateral materials including a full color company magazine, preparation of store marketing materials and agency relations for radio advertising.


- Designed and implemented the installation of a publishing and advertising system that cut costs by

38 percent.

- Sales increased an average of 15 percent per year.

- The number of stores doubled.

- Company gross revenues rose from $5 to $11 million.  


Manager, Production Services

Sweet Potato Magazine

Managed all production operations of a 30,000 circulation monthly publication dedicated to the metropolitan Boston music scene. 


- Streamlined design, page layout, pre-press, on press and post production functions.

- Stabilized and made the publication profitable by successfully bridging the gap between an advertising

sales force based in Maine and a production and editorial staff based in Cambridge and Milford, MA who could produce the publication more cost effectively.

- Managed national agency placements and ensured payment through management of high quality standards.


Bachelor of Arts


Additional IT and Operational Skills
- Risk Assessment - Risk Management - Sarbanes Oxley Compliance - Vendor Management - Customer Interaction - CobIT Methodology - Strategic Planning - Outsourcing
IT Management
- Apple Macintosh Platform Management - Networking - Strategic Infrastructure Planning - DR/BC Planning
Organizational Management
  - Team Management - Budget Management - Change Management - Operational Planning  
Experience in:   - Newspaper Publishing - Magazine Publishing - Print Production - Graphic Design - Page Layout - Copy Editing - Copy Writing  


To position organizations for growth and flexibility by bringing to bear my 30 years of experience in a multitude of disciplines including IT, Marketing and people management.




Working out

Home Technology

Business Technology


Environmental/Energy Issues


Having spent a career managing a portfolio of technologies with ever increasing scope in complex, high-profile domains, a Director/Management role in platform and infrastructure management is most preferred and alignment with my skill set. Primary areas of expertise include platform, infrastructure and risk management of large client/server, mainframe and publishing/marketing systems, staff leadership and mentoring, audit preparation, enterprise risk self-assessment, strategic infrastructure planning, disaster recovery and business continuity planning, all things Macintosh.

To see recommendations I have received from peers and supervisors, click here and scroll to the Recommendations for Steve section on my LinkedIn profile.



Strategic Decision Making - Certificate

Darden School of Business - UVA

Certified Apple Engineer

Sylvan Prometric
Sep 2002Mar 2003

Building High Performance Teams



Brad Swiger

I worked closely with Brad on Capital One's US Card IT Risk Management team to turn around Capital One's adverse audit posture.

Marc LaFountain

Marc reported to me and was one of the primary engineers on my Creative IT team at Capital One.

Michael Carraway

I reported to Mike as part of the US Card IT Risk Management team.

Bill Harrold

I reported to Bill when I managed Capital One's high-volume customer facing Credit Decisioning Systems.

Mark Newfield

Mark and I worked together at Capital One and, since then, have cultivated a lasting professional and personal relationship.

Brian Farley

I have know Brian for 30 years. We keep in touch regularly regarding personal and professional mentoring of one another.

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