Director IT - Platform Management
Directed a team in Customer Acquisitions that protected the viability of all technical assets supporting US Card operations. Managed budgeting, drove maintenance of service levels, balanced risk, ensured the development of infrastructure strategies, and managed costs. Created procedures for risk assessment, prepared for, managed and addressed internal audits and verified compliance with company and regulatory policies.
- Reversed previous negative audit position with both federal regulators and internal audit, allowing Capital
One to move forward with its strategic imperative to diversify its financial services portfolio by acquiring
- Implemented a service level quality improvement program that fundamentally changed how business
services were measured, budgeted and delivered.
- Streamlined business and IT processes by integrating technology risk management procedures into daily IT and operational activities.