Duties: IT Support for Club Travel and Travel Agencies signed to Amadeus. Installing, configuring and troubleshooting PCs and printers. Installing and configuring Amadeus Selling Platform, Amadeus ProPrinter and other industry related software. Configuring Ticket printers. Configuring and installing routers and switches. Downloading and updating drivers. Reinstalling PCs. Virus removal. Explaining system changes to users. Hardware troubleshooting. Upgrading hardware. Replacing users PCs with new systems. Logging service requests with hardware suppliers and ISPs. Onsite support technician for Supercare and Fidelity Security for 14 months.