Printing tool Download PDF


Steven Starks is not only a National Certified Counselor (NCC), but also one of only several Distance Credentialed Counselors (DCC) in the Phoenix Area. As a first-generation college graduate, Steven holds four college degrees and has dedicated his entire professional career to empowering others, especially underprivileged populations, to achieve their life, academic, and career goals with passion and purpose.Steven's career coaching expertise consists of career exploration, career planning and career management guidance in areas such as resume writing, interview preparation, networking strategies, job market research, job search techniques, personal branding and social media. Through a solution-focused approach, Steven both guides and supportively challenges others to persist in their career development process.Steven has worked with a variety of diverse populations including seriously mentally ill (SMI) adults, college and university students, and adult ex-offenders. Steven is well-versed at directing interview procedures, determining clients’ needs, and creating individualized action plans to achieve clients’ goals.Steven is also the creator of the Website, which serves as a resource for distance advisors, faculty, and student services professionals working with online students. If you share similar professional interests, feel free to connect!Career Coaching Specialties: Career exploration ★ Career Planning ★ Career Management ★ Targeted Resume WritingCover Letters ★ Job Search ★ Interview Preparation ★ Personal Branding & Social Media Additional Areas of Expertise:Career counseling | Distance Counseling | Academic Advising | Individual, Couples, and Group Counseling | Online learning | Social Media | Mental Health Counseling

Work experience

Dec 2013Present

Career Coach

University of Phoenix

►Facilitate distance and face-to-face career coaching for alumni, military, and current students on career exploration, job search, resume development, interviewing and networking strategies►Analyze and interpret client intake form in planning and preparing career coaching sessions►Administer research, assessment, and development of resources for Phoenix Career Services program►Manage preparation of weekly reports on caseload progression and projects, updating coaching progress and maintaining accurate and appropriate documentation

Jan 2008Sep 2013

Senior Academic Counselor

University of Phoenix

Coach and mentor students to excel in online classes and empower students to overcome obstacles to learning. Produce and analyze reports/data that signal student progress as well as problem areas which require intervention and deeper attention. Evaluate and benchmark student progress throughout their degree program. Train and mentor new academic counselors and coach existing counselors to implement best practicesAchievements:Formally recognized for leadership and innovative thinking in the monthly, company e-newsletter Apollo Express.Recognized as employee of the month out of approximately 250 academic counselors for exemplary performance and leadershipChosen to attend a special invent with motivational speaker Steve Chandler for representing organizational valuesAppointed as a certified mentor for proven ability to lead & motivate peersGATOR award recipient (three times) for being the most helpful to the academic counseling team

Dec 2011Dec 2012

Counseling Intern

Family Transitions

Family Transitions works with families in which a child has been sexually molested. The clinical team includes specialists in victim, family, and adult offender treatment. As a counseling intern, I co-facilitate group counseling sessions and provide individual and couples counseling services to the adult offender population to help guide them through the process of emotional restitution. I am learning a great deal about victimology and the unique trauma caused by a sexual offense as well as counseling skills relevant to this specialized population.

Oct 2005May 2007

Clinical Liaison


Supervised team of up to 4 case managers, providing clinical guidance and direction in problem-solving. Delivered case presentations, training sessions, & designed training materials & tracking tools. Oversaw process of service delivery and maintained comprehensive clinical records for 120+ SMI (Seriously Mentally Ill) clients. Conducted behavioral health assessments, collaboratively identified treatment goals, critiqued, edited, and revised assessments and treatment plans. Provided information and referrals for services, acted as point of contact for coordination of services across multiple providers. Testified in court proceedings, participated in hospital discharge planning, and represented clinical team in residential treatment facility staffings.Achievements:Chosen as site representative for the second annual Cesar Chavez Behavioral Health Conference

Aug 2003Oct 2005

Case Manager


Assisted clients with establishing goals and evaluating options in the design of individual service plans. Monitored client progress towards goals and documented all activity related to service delivery. Screened and assessed all clients for financial entitlements (AHCCCS, SSI/SSD, etc.). Provided transportation, crisis intervention, outreach and follow-up services, engaging clients in various community settings. Accurately maintained comprehensive clinical records for up to 60+ SMI clients.Achievements:Voted employee of the month for exemplary performance and dedication to professionalismReceived “above and beyond” award for exceeding customer service expectations


Mar 2010Present

Master of Science

Walden University