Steven Starks

►Facilitate distance and face-to-face career coaching for alumni, military, and current students on career exploration, job search, resume development, interviewing and networking strategies►Analyze and interpret client intake form in planning and preparing career coaching sessions►Administer research, assessment, and development of resources for Phoenix Career Services program►Manage preparation of weekly reports on caseload progression and projects, updating coaching progress and maintaining accurate and appropriate documentation

Coach and mentor students to excel in online classes and empower students to overcome obstacles to learning. Produce and analyze reports/data that signal student progress as well as problem areas which require intervention and deeper attention. Evaluate and benchmark student progress throughout their degree program. Train and mentor new academic counselors and coach existing counselors to implement best practicesAchievements:Formally recognized for leadership and innovative thinking in the monthly, company e-newsletter Apollo Express.Recognized as employee of the month out of approximately 250 academic counselors for exemplary performance and leadershipChosen to attend a special invent with motivational speaker Steve Chandler for representing organizational valuesAppointed as a certified mentor for proven ability to lead & motivate peersGATOR award recipient (three times) for being the most helpful to the academic counseling team

Family Transitions works with families in which a child has been sexually molested. The clinical team includes specialists in victim, family, and adult offender treatment. As a counseling intern, I co-facilitate group counseling sessions and provide individual and couples counseling services to the adult offender population to help guide them through the process of emotional restitution. I am learning a great deal about victimology and the unique trauma caused by a sexual offense as well as counseling skills relevant to this specialized population.

Supervised team of up to 4 case managers, providing clinical guidance and direction in problem-solving. Delivered case presentations, training sessions, & designed training materials & tracking tools. Oversaw process of service delivery and maintained comprehensive clinical records for 120+ SMI (Seriously Mentally Ill) clients. Conducted behavioral health assessments, collaboratively identified treatment goals, critiqued, edited, and revised assessments and treatment plans. Provided information and referrals for services, acted as point of contact for coordination of services across multiple providers. Testified in court proceedings, participated in hospital discharge planning, and represented clinical team in residential treatment facility staffings.Achievements:Chosen as site representative for the second annual Cesar Chavez Behavioral Health Conference

Assisted clients with establishing goals and evaluating options in the design of individual service plans. Monitored client progress towards goals and documented all activity related to service delivery. Screened and assessed all clients for financial entitlements (AHCCCS, SSI/SSD, etc.). Provided transportation, crisis intervention, outreach and follow-up services, engaging clients in various community settings. Accurately maintained comprehensive clinical records for up to 60+ SMI clients.Achievements:Voted employee of the month for exemplary performance and dedication to professionalismReceived “above and beyond” award for exceeding customer service expectations

Minor in Family Studies and Child Development