Work History

Work History
Jan 2012 - Feb 2012

Win 7 / Office 2010 Rollout Analyst

Hodges Russ, Buffalo
  • Customized Hands-On and Demo Training classes for Attorneys, Secretaries, and Word Processors introducing Office 2007 or 2010.
  • Educated users on updated methods for handling documents on their Network DMS - IManage/FileSite .8.2 to 8.5.
  • Led Training classes demonstrating the differences between the XP and Win7 operating systems.
Nov 2011 - Dec 2011

Win 7 / Office 2010 Rollout Analyst

Cahill Gordon & Reindell LLP
  • Customized Hands-On and Demo Training classes for Attorneys, Secretaries, and Word Processors introducing Office 2007 or 2010.
  • Educated users on updated methods for handling documents on their Network DMS - IManage/FileSite .8.2 to 8.5.
  • Led Training classes demonstrating the differences between the XP and Win7 operating systems.
Nov 2011 - Nov 2011

Win 7 / Office 2010 Rollout Analyst

Hodges Russ, Albany
  • Customized Hands-On and Demo Training classes for Attorneys, Secretaries, and Word Processors introducing Office 2007 or 2010.
  • Educated users on updated methods for handling documents on their Network DMS - IManage/FileSite .8.2 to 8.5.
  • Led Training classes demonstrating the differences between the XP and Win7 operating systems.
May 2011 - Jun 2011

Help Desk Specialist

Debevoise & Plimpton
  • Assisted firm's users with answers to technical questions and issues in anticipation of Office 2010 and Windows 7 migration.
Jan 2011 - Mar 2011

Virtual Support Upgrade Analyst

Epstein, Becker, Green
  • Second Level Desktop Support for employees of the firm who have PC's recently upgraded to  Office 2007 and Windows 7 via telephone and PC remote.
  • Administering a "Quality Check" after user's computers are upgraded and they have attended a Windows7/Office 2007class.
Jun 2010 - Sep 2010

Second Level Support Analyst

Swiss Re
  • Part of an in international 2nd level Help Desk / Support team giving guidance and assistance to Swiss Re employees as well as Service Desk personnel on installation and functionality issues for Microsoft Office 2007.
  • Solved hundreds of incidence tickets escalated to the Office 2007 Specialist group.
  • Helped Users via telephone and VNC remote portal.
  • Added dozens of useful articles to Swiss Re Knowledge Database.
Oct 2009 - Jan 2010

MS Office 2007 Upgrade Analyst

LAN Associates
  • Led creation of training program for their clients as they were upgrading from the Office 2003 to 2007 suite. 
  • Trained in-house personnel in Word, Excel, PowerPoint and Imanage.
Oct 2000 - Feb 2009

Full-Time IT Support Analyst and PC Trainer

Vedder Price, PC
  • Managed all IT related matters. NY office: 70+ employees, Firm-Wide: 500 (2000 - 2006)
  • Trained all new hire employees in Microsoft Office and a wide variety of legal specific software.
  • Troubleshot and fixed PC’s and provided support for user problems.
  • Imaged and configured hard drives for new and troubled PC’s.
  • Set-up on-line Web Meetings and intra-office Video Conferencing.
  • Coordinated printer repairs and upgrades.
  • Assisted setup of users on Nortel Meridian telephone network.
Oct 1999 - Nov 2001

Full-Time PC and Software Trainer

Business Training Institute of New Jersey
  • Organized curriculum and trained students with a wide range of skills in a 10-week course including:
    • Intro to PC
    • Windows NT
    • Word
    • Excel
    • PowerPoint
    • Access

Education

Education

Queens College - City of New York

Skills

Skills

Taught the Following Software Programs

  Windows; 7, XP, 2000 File Site / I Manage 8.5, 8.2 Word v2010 '07, ‘03, '00 Excel v2010 '07, ‘03, '00 PowerPoint v2010 '07, ‘03, '00 Outlook v2010 '07, ‘03, '00 Docs Open 3.7.2, 3.8.2, 3.9.6 Legal Mac Pac Carpe Diem and DTE –Time Management Workshare -  Delta View E-Time - Employee Time Management Partner Desk Telephone Reconciliation E-Time – Employee Time Management File Surf - Web Based File Management

Summary

More than a dozen years of P.C. software training, upgrade and migration roll-outs, desktop support, (mostly at law firms).I am ready to help your company meet its goals.

Societies Memberships

  •  ILTA - (International Legal Technology Association)
    • Member with Vedder Price, PC 2000 - 2009
    • Associate Membership  - since Feb 2009
  •  WPCUG - Westchester Computer User Group Since 1996 - White Plains, NY
    • Leader of Excel Workshop 1998 - 2003, 2010-2012
    • Leader of MS Word Workshop 2003
  • SABR - Society for American Baseball Research since 1983
    • Leader of Local NYC (SABR) 1986 - 2000
    • Chairman of National Convention, NYC 1991
    • Bill Pechette Award - Distinguished Service to NYC Society for American Baseball Research Chapter  - 1992

Certifications

Certifications

Microsoft Office User Specialist (MOS) Certification - Word 2000

Microsoft Corporation

Microsoft Office User Specialist (MOS) Certification - Excel 2000

Microsoft Corporation

Microsoft Office User Specialist (MOS) Certification - Excel 2007

Microsoft Corporation

Microsoft Office User Specialist (MOS) Certification - Word 2007

Microsoft Corporation