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Work experience

Feb 2010Present

Senior Voice/Data Analyst

BMO Harris Bank/M&I Support Services Corporation

Established in 1817, BMO Financial Group serves more than 12 million personal, commercial, corporate and institutional customers in North America and internationally. M&I Bank was acquired by BMO Financial in 2010.

Nov 1999Jan 2010

Senior Network Analyst

Metavante Corporation/ Fidelity Information Services

Metavante Corporation delivers banking and payments technologies to approximately 8,000 financial services firms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer healthcare payments, electronic presentment and payment, outsourcing, and payment network solutions including the NYCE Network. Metavante was acquired by FIS in 2007.

Nov 1994Nov 1999

Network Control Technician

M&I Data Services / Metavante Corp

M&I Data Services was a subsidiary of M&I Bank but was spun off into a separate public company and became Metavante.


Aug 1988Dec 1992

BS Business Management


Nov 2008Present

Cisco Certified Network Associate

Jan 2009Present

Cisco Certified Voice Professional

Dec 2005Dec 2008

Cisco Certified Network Professional





Significant Projects at Metavante

  • Bristol County Savings Bank: Migrated 15 sites to MPLS, installed new LAN switching equipment. Deployed Cisco Unity 5.01 and Cisco Unified Communications Manager 6.0
  • El Dorado Savings Bank: 33 location MPLS migration, Group Encrypted Transport, Cellular VPN for disaster recovery, distribution layer VRF and ATT Optiman Ethernet MPLS access
  • First Banking Center: Deployed Cisco Call Manager Express and Unity Express to three locations, networked the H.323 gateways across the WAN and migrated 23 locations to MPLS
  • M&I Bank: Provided configuration assistance and support for several years and successfully completed a 388 site MPLS migration
  • Peoples Bank Lynden WA: Deployed Cisco Call Manager 4.1, new LAN switching equipment and MPLS migration for 21 sites
  • TD Bank North: MPLS migration of over 800 Automatic Teller Machines
  • Salem Five Cents Savings: Cisco Call Manager and Unity deployment for 22 locations
  • Other network migrations for Team Bank, First National Bank of Sioux City, Gold Canyon Bank, Capitol One and many others

Significant Projects at M&I

  • Project managed, designed, implemented and supported the conversion of 40 branch offices to the Cisco voice platform
  • Participated in the design and implementation to convert 1200 Nortel phone users at 6 different locations to Cisco Unity Connection
  • Primary support person for two Cisco Enterprise Contact Center call centers with over 100 agents.
  • Administer Calabrio call recording software for the call center
  • Designed a new third party environment with NAT NVI and IPSEC aware VRF’s

  • Designed and implemented a new core infrastructure with redundancy for M&I

Skills Summary

  • 16 years of experience working with Cisco equipment
  • Primary responsibilities at BMO/M&I involve deploying andadministering LAN switching equipment, Wide Area Networks, Cisco Unified Communications Manager, Unified Contact Center Enterprise and Cisco Unity Connection
  • Designed, implemented and provided end user training for fourty M&I branch offices that converted to the Cisco voice platform and worked on the planning and implementation of converting 1200 Nortel users off an end of life Octel voice mail platform to Cisco Unity Connection
  • Designed and deployed cellular VPN's, MPLS networks with up to 400 locations with BGP and OSPF, dual homed Internet connections and large EIGRP networks
  • Experience working with Solarwinds monitoring platform and Variphy for monitoring the VOIP network
  • Redesigned and implemented a new core infrastructure at M&I based on Cisco ASR routers
  • Achieved the Cisco Certified Voice Professional certification
  • Developed several network administration tools with Perl and shell scripts
  • Extensive experience with most Cisco routing and switching platforms 1800, 2800, 2900, 3800, 4500, 7200, 7600, 6500, ASR, 3560, 3750 and Juniper M series
  • Administer and support an 100 agent Cisco Enterprise Contact Center call center with Calabrio call recording software
  • Deployed hundreds of inter corporate point to point frame, VPN, ATM pvc connections to facilitate connectivity for customers to Metavante Banking applications
  • Tier three support for Metavantes network operations center, with over 4200 active network nodes
  • Worked with Juniper Network equipment on MPLS VPN, VRF's, Network Address Translation, OSPF and BGP
  • Experience with Fluke products, Infinistream sniffers, Linux and Windows