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PERSONAL SUMMARY

    A highly-experienced Director, Head of Delivery, Head of Portfolio/Programmes & Software Development with a successful background in B2B/B2C, professional, financial services, telecommunications, software, commercial & corporate market sectors. Commercially-aware & business-led, with a broad range of IT, CRM, finance, digital omnichannel, self service and online/ecommerce experience having worked for leading customer centric, service focused organisations, including, TalkTalk and IRIS Software & Services.

    Pragmatic, ‘hands-on’, energetic and seasoned leader fully adept in managing large multi disciplined ‘enterprise scale’ on/off shore teams, leading by example, connecting with subordinates, leveraging their best possible performance through excellent interpersonal, mentoring, coaching and motivational skills. Proven track record in succeeding under challenging circumstances and prepared to take ownership and accountability at the highest level.

    Excellent communicator with ‘real world’ customer focused experience and success, fully versed in communicating with all levels within a business from CxO level down, engaging with internal/external stakeholders and partners throughout complex transformation programmes, delivering ‘cost appropriate’ customer centric solutions and business change via emerging innovative technology solutions.

    Strategic approach to successful portfolio, programme & business change management, digital business/technology transformation, IT service transition, IT/Business strategies, technology roadmaps, professional service delivery, customer service delivery, software product portfolios, complex Technology & Development landscapes, PMO environments, QA best practice, on/off shore project delivery & business solutions, delivering project delivery of systems & business solutions, delivering added business value through the use of simplified and customer centric enterprise IT systems.

    CAREER HIGHLIGHTS & ACHIEVEMENTS

    Jan 2013 to Oct 2017

    HEAD OF B2B DELIVERY, TalkTalk Technology

    Responsible and accountable for the successful delivery of ‘enterprise scale’ strategic Business Systems development and work streams for TalkTalk Business, delivering a diverse digital omnichannel transformational delivery portfolio through internal and external 3rd party digital business/technology focused teams

    Sep 2012 to Jan 2013

    IT TRANSITION & BUSINESS CHANGE PROGRAMME MANAGER, Colt Technology Services Group (Contract)

    Responsible for the design, planning and implementation of service transition activities for complex ICT managed service, networking, unified communications and cloud based solutions

    Nov 2011 to Sep 2012

    CRM BUSINESS CHANGE PROJECT MANAGER, ISO Energy (Contract)

    Responsible for planning and implementing a company wide cloud based CRM solution, provided associated business change consultancy, project implementation and management

    Oct 2009 to Oct 2011

    IT & BUSINESS CHANGE PROGRAMME MANAGER, Imprima UK (Contract)

    Responsible for all aspects of programme/project management and Agile development delivery, successfully completing a major 2-year IT & Business transformation programme to introduce new innovative technology, including the development/roll out of a virtual data room application 

    Jan 2005 to Sep 2009

    HEAD OF PROJECTS & HEAD OF PROFESSIONAL SERVICES, IRIS Software & Services

    Responsible and accountable for effectively and directly managing a professional services team of up to 25+ staff, including client-facing delivery of services, project delivery & management of the PMO environment

    Dec 1997 to Jan 2005

    HEAD OF DEVELOPMENT & ASSOCIATE DIRECTOR, Computer Software Group

    Responsible and accountable for the day-to-day management of a large application development team, spread over multiple locations, including leadership of a team of business analysts, developers & system testers

    Early Career Details Include:

    SENIOR PROJECT MANAGER & CONSULTANT - Computer Software Limited

    SENIOR ANALYST/PROGRAMMER - Computer Software Limited

    ANALYST/PROGRAMMER - Nalco Limited / Nalfloc Limited

    OPERATOR, PROGRAMMER & PROGRAMMER/ANALYST - British Industrial Sand

    KEY SKILLS, TRAINING & TECHNICAL CAPABILITIES

    IT Departmental Leadership and Management

    Service Delivery Management & Support

    IT Strategy, Definition, Implementation & Execution

    Project Lifecycle Management, PRINCE2

    Budgetary Management & Control (OPEX & CAPEX)

    Programme & Project Management Methodologies

    Lean and Agile Methodologies

    IT Best Practice Methods and Frameworks

    3rd Parties, Stakeholders, Vendors and Suppliers

    Offshore resource & Vendor management

    Business Architecture, Infrastructure & Applications

    Matrix Management of resource

    Quality Management Systems and Solutions

    Risk Management, Risk Mitigation, Compliance

    Team Coaching and Team Development

    Remedy of failing Projects & Teams

    Technology Evaluation, Review and Selection

    Disciplinary and Leadership Techniques

    EDUCATION & QUALIFICATIONS

    BTEC CERTIFICATE IN BUSINESS STUDIES, Macclesfield College of Further Education

    ADDITIONAL INFORMATION

    UK Citizen. Flexible on location for the right opportunity. Full driving licence.

    Interested in sailing, cycling & family.  Excellent references available upon request

    Steven Michael Howard - December 2017