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Summary

I am an analytical and critical thinker.  I enjoy problem solving, as well as conceptualizing new ways to perform activities that may improve processes. I am self motivated and managing, having worked from home for 4 years, as well as having been in charge of my small military detachment in wartime Mosul, Iraq; Highly proficient in Microsoft Office products as well as Adobe Creative Suite products.

Work experience

Oct 2016Current

Law Enforcement Officer

New Orleans Police Department

State of Louisiana POST Certified Law Enforcement Officer; Responsibilities include strong working knowledge and practical application of the Laws of the State of Louisiana and the Municipality of New Orleans. Frequently assigned to 'directed enforcement' high-crime zones, with a focus on proactive investigation and enforcement. Previous work experience with psychological analysis and intelligence gathering affords strong investigatory skills; demonstrated ability to combine these skills with with a non-threatening and authoritative demeanor to engage the community and persons of interest to obtain vital information used in furtherance of long-term investigationsCareer highlights and recognition include:

  • 'A' Platoon Officer of the Month - Sept. 2017; Nov. 2017; Dec. 2017
  • 4th District Officer of the Month - Dec. 2017
  • Crisis Intervention Training Certification (40 Hours; Active)
  • Patrol Rifle Certification (Active)
  • Characteristics of Armed Persons and Violent Offenders Certification (8 Hours)
  • Multi-agency Investigation, including developing and working a Confidential Informant, and strategic planning of long-term surveillance targets and areas

Mar 2012Apr 2016

Multimedia Specialist, Virtual Systems Specialist

FurstPerson Inc.

My primary responsibilities involve Product Management, including Outage Management, Product Development, Quality Assurance, System and Software Management, Technical Writing, and UAT/Beta Testing. Until 2016, I was the sole in-house designer, handling Audio/Video Production for sales and marketing materials, as well as Digital Media Design/Production for client facing web pages and materials. From 2012-2016, I was the sole handler of technical support via email in multiple languages, utilizing Google Translate.  Tertiary responsibilities included Accounting, CRM Management, Research, Data Analysis, Qlikview, and training new employees and developers on the system.  The below highlights areas where I was able to leverage existing technology in an otherwise novel, unconsidered way, in order to meet a client expectation without costing the company development funds.

  • Used Recommendation logic to direct profiles to specific self-schedulers in a multi-job application 
  • Used multiple diagnostic hurdles to enforce OS specific PC requirements  
  • Used Recommendation logic to direct profiles to specific BBRs in a multi-job application 
  • Created custom hurdle assessment for manual determination of automated interview results 
  • Added ability for client to set applicants to complete through admin actions 
  • Created a phantom assessment to trigger results for Computer Requirements scan back to Taleo integration 
  • Created a dual-portal login system for candidate record generation by client 
  • Created self-contained diagnostic loop without exiting the participant from the application process 
  • Created repeatable training and practice tests for new simulation assessment 
  • Created means of showing otherwise concealed assessment responses in Participant Details using formulaic scoring

Sep 2002Sep 2010

Specialist - 14J MOS

US Army National Guard

Served as a member of a manual early warning network (MEWN) section in operations and intelligence functions.  Detects, tracks and identifies aircraft, correlates tracks, and broadcasts early warning information.  Career highlights include:

  • 7 medals and commendations for exceptional leadership and service during Operation Iraqi Freedom (see awards section for further information)
  • Supervised lower grade soldiers and provided technical guidance to the soldiers in the accomplishment of their duties
  • Inventoried and destroyed classified material and performed security functions.
  • Designed and fabricated a cooling system for the SENTINEL radar, saving the Army $500,000/yr per radar in theater, as well as increasing operational up-time from 60% to 97%  
  • received a letter of commendation from the General in charge of Air Defense
  • Received a SMART award from the Army SMART program
  • Operated and performed preventive maintenance checks and services on the team vehicles and power generation equipment
  • Performed map operations, including helicopter traffic planning
  • Operated over radio nets

Education

20022006

Credits not applied

Valencia College

E-Commerce/Electronic Commerce program

References

WORK -

Michelle Cline

PERSONAL -

Matthew Braden

Nicholas Goetzinger

Awards

  • Nov. 2002; 'Secret' Level Security Clearance, Department of the Army
  • Aug. 2006; Combat Action Badge, Department of the Army, 101st Airborne Division
  • Oct. 2006; The Army Achievement Medal, Department of The Army, 3rd Infantry Brigade
  • Dec. 2006; The Army Commendation Medal, Department of The Army, 25th Infantry Division
  • Mar. 2007; Letter of Commendation, Major General James Pillsbury (Commanding)
  • Sep. 2017; Officer of the Month, New Orleans Police Department, 4th District, A Platoon
  • Nov. 2017; Officer of the Month, New Orleans Police Department, 4th District, A Platoon
  • Dec. 2017; Officer of the Month, New Orleans Police Department, 4th District, A Platoon
  • Dec. 2017; Officer of the Month, New Orleans Police Department, 4th District