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Work experience


Systems Engineer

Monroe, North Carolina· Community college providing specialized education and certification for a number of trades. Systems Engineer

Systems Analyst

Selected Achievements
Systems Analyst II Conducted application and systems testing, monitoring, and maintenance. Handled deployment of mission-critical programs and systems. Aided staff, students, and other users in troubleshooting and resolving PC issues. Developed and updated Active Directory objects. Established requirements for system implementation. Selected Achievements: Promoted an environment of technological excellence by identifying, selecting, and implementing emerging technologies that enhanced business processes. Monitored the latest trends in the industry to further expand experience and insight into development of programs aligning with staff and user requirements. Improved systems compatibility and optimized information sharing by linking systems within the school. Supported staff and users in independently using systems by providing comprehensive training.

Systems Analyst

Selected Achievements
Systems Analyst I Managed systems enhancement, upgrade, and expansion as part of key initiatives to strengthen workflows and introduce new functionalities. Performed applications and systems testing and maintenance. Monitored technology performance. Customized, configured, and implemented software, systems, and hardware. Established and documented system design and test procedures. Defined quality standards. Selected Achievements: Introduced cross-departmental access to multiple computer applications by building a Windows Server 2008r2 Hyper-V virtualization environment. Prolonged the life of projector lamps through preventative maintenance and implementation of an inventory plan. Quickly provided expertise to address and resolve software installation issues.

Senior Systems Analyst

Kings Mountain, North Carolina· Global leader in bar-feed systems, chip conveyors, coolant management systems, and other industrial systems. Senior Systems Analyst Provided technical subject matter expertise for development, implementation, and support of internal processes, systems, and applications. Troubleshot and resolved end user issues with technology hardware and software. Selected Achievements: Cut input time for parts lists from 30 minutes to a matter of seconds by developing a customized program interfacing with the ERP system. Boosted engineer productivity by 40% by collaborating with the engineering department to deploy the CAD/PDM system. Shortened issue resolution workload from 16 hours weekly to minutes by developing an Excel spreadsheet that supported the quality department in tracking issues and shop-wide problems. Enabled identification and attachment of printed labels to loose parts shipped with the end product by identifying and attaching printed labels to loose parts.



Associates Degree

South Piedmont Community College