Steven M. Saunders

  • Hampton VA
Steven M. Saunders



Personable and ambitious sales professional with track record of exceeding sales goals seeks new opportunity in a work from home setting.

Work History

Work History
Dec 2013 - Mar 2015

Inbound Customer Service and Sales Agent

IBEX Global (AT&T) / Hampton, VA

Responsible for reception of inbound customer calls for service, sales, and billing inquiries with a focus sales in a high pressure  call center environment. Products included AT&T UVerse Home Phone, Internet, and Television Fiber Optic Service, analog home phone and DSL internet service, DIRECTV, and AT&T Wireless. Recognized for $8,000 in Posted Revenue out of $11,000 Issued Revenue (November 2014).

May 2012 - Nov 2012

Quality Assurance Coordinator

AAA Road Service / Pittsburgh, PA

Promoted Call Taker to QAC after 3 months and transferring from temporary staffing agency (Stivers Staffing). Responsible for monitoring active service calls for completion time, priority status, and making adjustments to service provider and/or equipment needed for service. Fast paced environment. Worked alongside team of Dispatchers and Dispatch Supervisor each shift.

Sep 2010 - Jan 2012

Customer Service Representative

Dominion Resources / Pittsburgh, PA

Responsible for reception of inbound customer calls related to Dominion Utility (Gas and Electric) sales across several states. These calls included Dominion Generator Services, Product and Service Home Warranties, and billing for Cirro Energy (TX-based electric company). Temporary position via Randstad US.

Jun 2010 - Sep 2010

Property Services Professional

Jones Lang LaSalle / Pittsburgh, PA

Responsible for reception of service requests of JLL professional property management clients. Service requests came via telephone or online self-service system and were to be processed based on service requested and urgency and forwarded to the appropriate service provider or property manager for resolution. Worked on the "Platinum Team", dedicated strictly to the clients of RBS Citizens and BNY Mellon. Temporary position via Randstad US.



Honors Graduate - High School Diploma

Heritage High School



Customer Service

Order completion, accuracy, and customer guidance.


Personalizing the order and building trust to close the deal.



Taheera Whitehead / 757-528-0851

Supervisor at IBEX Global. Worked closely with her to achieve higher sales records and earn recognition. 

Neichelle Brown / 757-813-2500

Close personal friend and co-worker for 14 months at IBEX Global. Recognized for her own sales records as well.