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Work experience

Aug 1998Jul 1999

Records and Reproduction Clerk

U.S. Bankruptcy Court

Supported the work of case administrators in timely processing court documents.

  • Processed and distributed incoming mail.
  • Prepared proofs of claim for recording.  
Jul 1999Feb 2007

Case Administrator

U.S. Bankruptcy Court 

Managed the progression of cases from opening to final disposition. This included processing documents in compliance with a complex web of federal laws, federal rules, and internal court procedures. Specific activities and accomplishments included:

  • Processed 10, 000+ documents per year with an average of 98% accuracy.
  • Achieved highest possible rating in areas of performance.
  • Mentored new case administrators.
  • Trained court support specialists on procedures for timely case closure.
  • Trained public intake staff on how to process returned mail.
  • Appointed to a legislative review committee that implemented major elements of the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005.
Feb 2007Aug 2010

Assistant Division Manager

U.S. Bankruptcy Court

Assisted in direct supervision and training of 27 operations staff in the Baltimore division. Managed the intake and cash-out functions. Supervised the quality review process. Certified time and attendance. Participated in the formulation of policy and strategic planning for the Court. Implemented plans after analyzing work processes and organizational needs. Provided direct support to 7 federal judges. Specific activities and accomplishments included:

  • Achieved the highest possible rating in all 10 areas of performance.
  • Successfully trained 8 of the 27 operations staff
  • Received a career service award for improving efficiency, supporting operations, and providing outstanding service.
  • Authored an article published in the Federal Court Clerk’s Association Journal, Spring 2009, on the Court’s performance management plan.
  • Created and implemented several process improvements that increased efficiency.
  • Delivered superior customer service while routinely confronting the most difficult customer service situations.
  • Contributed to every aspect of personnel management from the hiring process to commendations, promotions, disciplinary actions, and terminations.
Oct 2012Aug 2013

Academic Peer Advisor

Trinity International University, University Student Success Center

Advised graduate students concerning choice of academic program, course selection, program completion, and career trajectory. Evaluated alternatives in light of the student's talents, skills, experience, career goals and the job market conditions.

Jan 2013May 2014

Graduate Assistant to Dr. H. Wayne Johnson

Trinity International University

Graduate Assistant to Assisted Dr. Johnson with grading exams and final papers, setup and maintained the class website on Moodle, answered student questions, and research.



Master of Divinity

Trinity International University

Graduation: summa cum laude


Bachelor of Arts, International Studies

The Johns Hopkins University


Research and Analysis
Customer Service
Computer Applications: Word, Excel, PowerPoint, Pages, Keynote