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MAKING THE FUTURE WORK

I've had the pleasure of making the future work for businesses from Fortune 50 to start ups, domestic and international. Making the future work by succssfully executing strategic initiatives, ensuring significant return on their investment, and developing the organization and talent to deliver their long term value.

Converting strategic objectives (and challenges) into operational reality; new products and services; increased revenue and profitability; gains in market share; improvements in long term efficiency; expansion of organizational capacity; and competitive advantage. With expertise in strategy, change management, organization development, and innovation, I’ve helped bring strategies to life by leading and delivering practical, sustainable change and improved performance to operations, technology, product development, human resources, employee benefit programs, distribution and marketing………and by building the teams and talent required to deliver tangible results with long term value.

Organizations I’ve had the pleasure of serving include McDonald’s, GE, The National Safety Council, Toshiba Europe, Ernst & Young, Underwriters Laboratories, National City Bank, CNA Insurance, Lensco, VIBE SMG, CUNA Mutual and Haworth.

Work experience

2005Present

Executive Director - Accelerated Revenue Growth & Equity Value

PeerSight

With a focus on developing and extending competitive advantage, delivered increased revenue growth (2X on average) and equity value for member firms. Achieved these results through the leadership of this startup; a first of its kind Web 2.0 version of the traditional live peer leadership development model.

  • Led market research and the rapid development of the products, services and distribution channels used to grow the business.

  • Achieved new business goals through the recruitment and leadership of a sales team of independent professional executive coaches.
  • Co-author of recognized, (USA Today, Tom Peters, NFIB), SMB leadership blog…”Diary of a Startup”
  • Recognized as an entreprenurial leadership solution in Gary Harpst’s book, Execution Revolution.
20022005

Independent Consultant to Management - Increased ROI for Global Technology Offering

McDonald's Corporation

Delivered the successful adoption and increased the return on investment for McDonald’s largest ever ($300M) worldwide franchisee technology offering. Achieved this goal through the sale and leadership of a multi-million dollar strategic change / adoption management program.

  • In partnership with leadership; pioneered, sold and launched the approach, structure, organization, and tools used by McDonald’s worldwide to ensure adoption, rapid implementation and return on investment for future large scale franchisee / restaurant related initiatives
  • Mentored and developed change capability for McDonald’s high potential management candidates.
19992002

Principal - Converted Internet Capability into New Products, Services, & Improved Operating Results

Inforte

Delivered rapid growth ($20M revenue in less than 2 years) of the firm’s internet strategy, change management, and OD practice. Achieved this result as a leader and business developer in the practice.

  • Sold and led major domestic and international strategy, IT strategy, change management and OD consulting engagements to Fortune 1000 clients. Engagements that delivered competitive advantage, new products, services, and improved operating results for Toshiba Europe, CUNA Mutual, General Motors-Electromotive.
  • Led the development of the firm’s first integrated and widely used strategy, operations, change management and organization design tools and methods.
  • Mentored the firm’s emerging business development and client management talent.
19962000

Vice President CNA Consulting Group - Converted Business Strategy into Improved Operating Results

CNA Insurance

Delivered adoption and return on investment for CNA’s strategic initiatives as a senior leader in CNA’s internal consulting group. Initiatives spanned product development, human resources, distribution channel, claims management, loss control and underwriting.

  • Senior leadership role in the successful reorganization of CNA’s Commercial Insurance Group; lead to a $150M reduction in operating costs.
  • Developed the ideation and product development processes used to successfully create new products and services, and expand market share.

  • Initiated sustainable change in two of CNA’s largest business units through the creation, sale and launch of the “People Strategies” initiative; a change management and OD initiative that drove the organization’s performance. It was adopted company wide in 1999.
  • Built change management and organization development capability in CCG.
  • Mentored and developed change capability of group and division emerging and senior talent.
19931996

Management Consultant - Drove Process Improvements into Improved Operating Results

Ernst & Young

Sold and led process improvement and process transformation engagements for Fortune 1000 clients.

  • New clients included National City Bancorp, GE, Eli Lilly, and Underwriters Laboratories.
  • Pioneered and led the successful (pilot) integration of the firm’s process reengineering and human capital practice areas.
  • Practicing member of E&Y’s change management / OD faculty.
  • Led the successful turn around of a troubled $6m IT engagement.
  • Sold and led employee benefit strategy, design and implentation engagements for Fortune 1000 clients.
19911993

Vice President - Managed Employer Health Care Costs

AON

Drove the turnaround (18 months) of the Chicago operation of the Godwins (employee benefit consulting) division. Doubled revenues and turned the first profit in the operation’s history.

  • Quoted in WSJ on issues of managed care and managing rising health care costs.
  • Led the Godwin’s Chicago operation until acquired by AON.
  • Client leadership role in AON’s emerging Chicago employee benefit practice.
  • Sold and led employee benefit strategy, design and implementation engagements for Fortune 1000 clisnts.
  • Reduced employer health plan costs by 15% year over year
19871991

Vice President - Managed Employer Health Care Costs

Foster Higgins (WM M Mercer)

Grew practice revenue by 35% per year as the head of the Chicago operation.

  • New clients included (Bell & Howell, McDermott, Will & Emery, McDonald’s, ITW, Haworth, Chicago Board Options Exchange, Midwest Stock Exchange, Chicago Mercantile Exchange, National Safety Council, Payless, City of Louisville Ky.)
  • Quoted on issues of managed care, (WSJ, NY Times, USA Today, Chicago Tribune)
  • Sold and led employee benefit strategy, design and implementation engagements for Fortune 1000 clients.
  • Reduced employer health plan costs by 15% year over year

Skills

Employee Benefit Programs
Governance
Social Networking and Internet Marketing
Large Scale Technology Adoption
Entrepreneurship and Innovation
Organization Development
Strategic Change Management
Strategic Execution
Strategic Planning

References

Kevin Hart

“Steve and I worked together on multiple high impact and value added undertakings over several years. Steve's ability to provide well balanced and insightful critical thought leadership was a driving force in the success of each undertaking we collaboratedon. His ability to connect with diverse groups of people and engage all in focusing on the common objective is without compare. I would highly recommend Steve (and work with him again in a moment) for any corporate initiative that looks to be forward thinking, actionable, and driven to provide positive bottom line results.”

Matt Fisher

“Steve is great leader and a pleasure to work with. In particular, he excels at not just determining strategic direction but aligning and motivating a team to execute in a focused fashion. I'd welcome the opportunity to work with him in any capacity again.” 

John Flaugher

“Steve MacGill is one of the more creative, strategic and effective business leaders that I have had the pleasure of working with. He has a unique ability to create a vision, communicate it effectively to his team and develop action steps to drive toward the accomplishment of the vision. Based upon Steve's extensive business and leadership experiences, Steve is well versed in a broad base of businesses and industries and will be an asset to any management team he may join.” 

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