Steve Flores

Summary

EXECUTIVE PROFILE

Technology executive with extensive and diversified experience in world class technology organizations including National Renewable Energy Laboratory (NREL), Digital Equipment Corporation, StorageTek, INVESCO, Janus Capital Management, and Policy Studies.A natural leader who displays the highest levels of integrity, honesty, professionalism and productivity with a priority goal of putting customers first. Highly skilled in directing a multi-continent “Global” organization and effectively integrating cultures, dialects, and technology.

Distinguished in developing multi-year technology plans, technology roadmaps, processes, and budgets to most effectively achieve superior results while minimizing costs.Skillful in defining vision, strategy, mission, objectives, tactics, and aligning these to the strategic business plan to achieve the highest customer satisfaction levels.

Specific achievements and skills:

·Over 21 years of relevant experience including 14 years in management and 10 years as an executive

·Six Sigma Green Belt

·Department management of a staff of 170 and full responsibility for multi-million dollar budgets

·Global IT Service Delivery in a 24X7 high available environment with proactive management and continuous improvements

·Directed technology department’s multi-year strategic planning, budgeting, cost controls, personnel management, and system consolidations

·Directly responsible for repeatedly winning the award for “Best In-House Developed WEB Site” by Dalbar and Kasina at INVESCO

·Directed the merger and consolidation of technology across a large enterprise, reducing technology costs and minimizing the technology footprint resulting in over 99.99% availability of systems at INVESCO

·Led multiple technology consolidation and technology simplification efforts across multiple industries

·Exceptional communication and presentation skills with all levels

·An acute awareness of the importance of information versus data and the advantage in using information as a strategic decision resource

·Created Technology Strategic Roadmaps at multiple companies and across multiple industries

·Broad, in-depth, extensive experience managing technology organizations across multiple industries encompassing varying degrees of sizes, maturity, and budget capabilities

·Adept Vendor Management including Offshore and Outsourcing

Impressive progressive career with leadership, planning, team-building and management expertise.Effective in cultivating an atmosphere attracting top talent, succession planning, teamwork, cost savings, and ultimate productivity.

Work History

Work History
Jun 2006 - May 2009

Senior Vice President of Information Technology

Led initiatives required to architect, design, implement, and maintain PSI’s technology for both internal and outsourced operations.This included data centers, enterprise architecture, IT help desks, production functions, communication networks (voice and data), software development, and data center operations.Brought transformational leadership to the organization to create value in IT’s business solutions.Managed an IT staff of 170 staff across 10 offices, directing the evaluation, selection, implementation, and maintenance of multiple technologies to help streamline PSI’s business processes. This entailed overseeing the provision of outstanding customer service to more than 2200 employees in offices spanning over 30 states.  Responsible for managing PSI’s IT budget exceeding $35 million. Served as a key member of PSI’s Senior Leadership team responsible for company-wide strategic planning, organization, and coordination.

  • My delivery of SOA technology was pinnacle to successfully closing a $45 million dollar investment in the Company.
  • Increased corporate profits by identifying and implementing best practices for application lifecycle management.This initiative resulted in a high of 94% on-time and on budget delivery rates of projects – an increase from a starting point of 46%.
  • Consolidated many decentralized technology sites into a consolidated data center, saving the company over $2 million during the first year.
  • Managed and renegotiated vendor agreements saving the company over $1.8 million annually.
  • Envisioned and directed the software development activities that were deployed across PSI’s various Health and Human Services Program Offices.Reuse, flexibility, and speed to market remained key concepts upon which the architecture was based.  These concepts enable PSI to reuse common functional components while supporting state-specific needs.The technology was a significant part of an outsourcing service plan providing 1.2 million cases across 63 programs in 29 states with annual revenue of over $110 million.
  • Within six months of joining PSI, crafted a major reorganization of the IT department.Key elements of new structure:

-A software development team focused on developing reusable assets using service oriented architectures and state of the art technology

-An enterprise architecture team focused on developing strategic vision for technology solutions that created a foundation for growth and realization of long term corporate objectives

-A Project Management Office charged with managing projects to deliver on time, on budget, and to beat expectations on functionality

-An Information Technology Operations organization using best practices such as Key Performance Indicators (KPIs) to measure and aid in proactively managing large scale data centers, Wide Area Networks, and enterprise telecommunications in two large call centers

·Recruited by a former manager because of past performance to manage the IT organization and to create a strategy, define objectives, and to deliver technology across the enterprise.

·Partnered with the Senior Leadership in developing the IT organization’s strategy, vision, mission, and on going multi-year strategic plan.

May 2003 - Jun 2006

Associate Vice President of Information Technology Operations

·Created and managed the strategy responsible for significant increases in the reliability and stability of Janus’ “global” technology environment.

·Directed various technology teams through a sustained improvement of reliability, yielding increased customer satisfaction and ever increasing confidence levels.This included management of the following functions:

-Software support

-Large scale 24X7 data centers

-UNIX and Windows systems

-Database Administration

-Data and Voice networks

-Business Continuity/Disaster Recovery

-Application level support (i.e., internal, packaged, and hosted)

-Desktop Technology and IT Help Desk

-IT security administration

-Responsible for “global" technology organization including in London, Hong Kong, Tokyo, Melbourne, and Singapore.

·Out-of-the-box thinking, strategic direction-setting with vast energy stores, and a continuous improvement drive led to positive results which increased Information Technology’s creditability with business partners.

·Led many of the Sarbanes-Oxley (SOX) initiatives.

Oct 1997 - Jun 2003

Director of Architecture, Engineering, Software Development, and Infrastructure

·Realized rapid promotion after successfully delivering results. Charged with expanding the successes across the IT department.

·Directed and defined the organization’s software development strategies, processes, and methodologies.

-Directly responsible for creating and implementing the Software Development Lifecycle and Software Configuration Management practices

·Directed the technical architecture, design, support, and software development functions.

·Directed Architecture, Design, and oversight of new centralized data centers and Network Operations Center

·Significantly Improved the technology infrastructure - 24 hour data center(s) - Servers, Databases, Networks, Telecommunications, Software development, Desktop computing, and IT Help Desk.

·Created inspiring processes, standards, and successes in the maturity and positive evolution of the IT department.

·Managed the successful implementation of the Global WAN, Active Directory, and MS Exchange projects for the family of companies with over 50 locations through out the Americas, Asia-Pacific, Continental Europe, Middle East, UK and Ireland.

·Recognized with many accolades of notable achievements.

-Repeatedly won the award for “Best In-House Developed Internet Site” by Dalbar and Kasina.

-Recognized as creating a team on implementing the software configuration management framework and processes for technology (inception to retirement)

-Recognized for having the most effective and efficient practices, management team, and technologists by parent company affiliates

-First in the AMVESCAP family of companies to provide a full disaster recovery environment having immediate failover and true data replication capabilities

Feb 1996 - Oct 1997

Manager of Technology Systems

  • Delivered results by increasing the effectiveness of subject matter experts in architecture, design, and support for all UNIX, Windows, and Databases.
  • Technology simplification, enterprise design, and technology consolidation

-These successes led to many significant implementations, including Enterprise Storage, Enterprise Backup/Restoration, and real time data synchronization/replication between two data centers.

-Such realizations saved the company hundreds of thousands of dollars in support costs year over year.

Mar 1994 - Jan 1996

Manager of Software Development/Software Engineer

  • Championed teams of software engineers by designing and building enterprise applications and business processes leading to critical business benefits.
  • Managed, oversaw, and developed teams of highly technical and highly responsive engineers, including consultants, employees, and contractors.
  • Gained valuable experience with the following software development tools:

-Oracle database and Oracle Designer/Development suites

-C, C++, SQL/PL*SQL

-Client server architectures with various operating system clients

-UNIX shell scripting

  • Led the SAP R3 Technology team, which was the first implementation of SAP at StorageTek.SAP streamlined the manufacturing and ordering business, resulting in cost savings of millions of dollars over the life of the technology.
  • Notable accomplishments include:

-Creation of the “Help Desk” tracking system used globally by StorageTek. This technology enabled all customer calls and automatic alerts from the customer-owned StorageTek products to generate tickets leading to workflow to resolve customer equipment issues.

Nov 1992 - Mar 1994

Senior Database Engineer

National Renwable Engergy Laboratory

·Realized rapid promotion after successfully delivering results. Charged with the database and system level improvements vital to the organization’s success

·Mastered hands-on engineering and administration of NREL’s databases.

-Recognized as the subject matter expert in integration, software development, and databases

-Installed and upgraded Oracle Financials 8.1, 8.3, and 9.3 with General Ledger, Accounts Payable, Purchasing, Personnel, and Inventory components.

-Performed software development.

-Created database backup/recovery procedures.

-Delivered capacity planning strategy and design.

-Increased database performance in application and database tuning, distributed databases, and distributed processing across multiple platforms.

Dec 1991 - Nov 1992

Software Engineer

National Renewable Energy Laboratory

  • Proven track record in software engineering in many languages.
  • Performed in-house software development, architecture, analysis, design, and implementation to integrate financial applications to enhance and customize Oracle Financial packaged software.
  • Recognized as the subject matter expert in SQL*ReportWriter, PL/SQL, SQL*Forms, C, Pro*C, and SQL*Plus.
  • Recognized as a technical mentor by partnering with others in the instruction of the intricacies of programming standards and techniques.
Nov 1990 - Dec 1991

Software Engineer

  • Produced software engineering and software development in various languages to automate the computer manufacturing and billing process in a large manufacturing plant, including:

-Inventory identification

-Automated robotics in the manufacturing plant

-Delivery of inventory

-Chip placement

-Product tracking

-Development of software drivers

-Relational database software development

  • Utilized C, SQL, COBOL, Fortran, and RDB tools.
Jun 1988 - Nov 1990

Systems Administrator

USAF - Applications Division, Computer Systems Technology Office, Weapons Laboratory
  • Performed system administration efforts vital to the VAX/UNIX/VMS clusters servicing the weapons laboratory testing efforts, including:

-Database administration/management

-Recognized as the subject matter expert in VMS, C, COBOL, and SQL.

Education

Education

Six Sigma Green Belt

Six Sigma

Bachelor's

Honor Roll/Dean's List