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Summary

★ ☛ ABOUT ME ☚ ★

I'm a seasoned business, technical & people operations executive, leader, and strategist. I'm expert in leading P&L units, professional services, operations, programs, delivery, and customer experience globally.

★ ☛ My Goal ☚ ★

As a Digital, IT & Services leader my goal is ensuring company's success, by inspiring, planning & delivering innovative products, solutions & services, forging tailored processes & building top notch professional teams, with great people that strive to do the same.

★ ☛ My Experience ☚ ★

I've worked for and with Start-Ups and NASDAQ traded Hi-Tech corporations - Digital, IT, Telecom, Online, Retail, Mobile, Media & Medical, as well as Government, Philanthropy & Military organizations, covering multiple geographies - US & North America, Asia & Pacific, Europe End-to-End, Russia & CIS, Israel.

I've worn many hats in my career - consultant, project & product manager, marketer, service enabler & operations leader. As a result, I have a unique ability to manage multi-disciplinary projects and to navigate complex challenges.

★ ☛ My professional experience and value boils down to the following:

✔ Business P&L units lead - Over the past 13+ years I have managed 5 - 150 people global services operations units, leading up to $75M+ P&L annual budget.

✔ I have managed programs delivery through delivering over 100 complex projects globally on a per project sale price range of $10K - $40M.

✔ I have managed customer engagement operations through supporting 24x7x365, over 150 organizations / 250 machine critical systems globally (Availability >99.9%).

✔ I have 20+ years track record of exceeding my employer’s & customer's performance standards & KPI.

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★ ☛ Lots of people have Big ideas. Execution is what matters, and I do execution ☚ ★

☛ Get in touch at:
[email protected]
☎ +972-54-542-2101
☛ Learn more about me - goto » http://bit.do/elistern
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Work experience

2014Ongoing

Director ► Operations ● Professional & Customer Services ● Programs Delivery ● PMO ● OCM ● P&L lead

Retalix - NCR

✔ Lead global services operations & programs delivery P&L annual budget at $60M.

✔ Lead globally spread people operations comprising of up to 80 project managers and delivery, DevOps, IT, content, testing, R&D and QA engineers globally.

✔ Core technologies: Agile, Mobile, POS, WMS, SCM, ALM, SaaS, Cloud, Big Data, IoT.

🏆 Key accomplishments ☛

✔ Several mega-programs are ongoing towards successful completion, Retalix R10 next generation platforms, with EMEA largest retailers - Dozens of millions of USD priced.


☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101

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2014Ongoing

Management Consultant ► Operations ● Professional Services ● Project Management ● Customer Success

Independent

✔ Management consulting & Pro-Bono operations & business consulting & mentoring to entrepreneurs, managers, investors, boards and technology incubators in various spheres, mainly in the Testing, Online and Medical Devices.

✔ Core technologies: Web, Agile, open source, Cloud, performance and load testing, Apache JMeter, JIRA, Big Data, stress testing, DevOps, Scrum, OOP, OOD, IT, Water-Scrum-Fall, Ultrasonic DSP gas sensors, FDA, IEC60601-2.

🏆 Key accomplishments ☛

✔ Established in 2014, an Israeli-based production line for an FDA, IEC60601-2, Ultrasonic gas concentration and flow rate sensors medical equipment, for a US based company.


☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101

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20082014

Director / AVP ► COO ● Operations ● Programs Delivery ● Professional & Customer Services ● P&L lead

Comverse

✔ Lead global services & programs delivery operations P&L annual budget at up to $75M.

✔ Lead services & projects delivery operations teams comprising of up to 120 managers & delivery, support, systems, R&D and QA engineers globally.

✔ Core technologies: Cellular, VoIP, VAS, Video, Voice, Data, OSS, Mobile Internet, Networking, BSS, SaaS, Security, Cloud, SaaS, Digital, CRM, ERP, Waterfall, M2M, OTT, IoT, Salesforce.com.


🏆 Key accomplishments ☛

✔ Dozens of digital & BSS / OSS projects $200K - $40M valued each, successfully implemented in EMEA & APAC (Orange, Teliasonera, MTS, Beeline, Vodafone, China Mobile, Hutch, etc.).

✔ Dozens of support contracts and managed services allocations successfully signed and maintained with highest satisfaction across EMEA, APAC and Middle East, Millions of USD worth.

☛ For a detailed list of accomplishments, please request my resume: +972-54-542-2101

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20052008

Director ► Operations ● PMO ● Project Management ● Supply Chain ● Professional Services ● P&L Lead

Comverse

✔ Lead projects planning, pricing, committing and delivery, managing and controlling annual budget at $25M.

✔ Lead project management, delivery and development teams comprising of up to 25 people globally.

✔ Core technologies: Wireless, IP, Messaging, SDP, Call Completion, Video, Voice, Data, OSS, MIH, Value Added Services, Billing, Signaling, SS7, MMS, SMS, Unix, Linux, SQL, SharePoint


🏆 Key accomplishments ☛

✔ Dozens of projects $100K - $20M valued each, successfully completed in EMEA (Teliasonera, MegaFon, Vimpelcom, Orange, etc.).

✔ Dozens of support contracts successfully signed and maintained with highest satisfaction across EMEA, Million of USD worth.


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20032005

Project Manager ● Technical Account Manager ► Operations ● Projects Delivery ● Customer Support

Comverse

✔ Managed customer relationship and projects planning, pricing and delivery, responsible for annual P&L budget of $10M.

✔ Core technologies: Telephony, Security, VoIP, Signaling, SDP, USSD, Video, Voice, Data, OSS, MIG, MDG, MIM, Billing, Signaling, TCP/IP, Windows, Linux, UNIX, MS-Project


🏆 Key accomplishments ☛

✔ Several BSS & VAS projects, $100K - $5M valued each were successfully completed with Russian Tier 1 Telco Operators (e.g MegaFon, Tele2.).


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20012003

Director ● CMO ► Head of Marketing ● Products Management Lead

OryanTel

✔ New products introduction of 2 Mobile and Web B2C & C2C, location-based products for the International market.

✔ Core technologies: Mobile networks, Location based services, GSM, GPRS, CDMA, XML, HTML, Online & Mobile gaming, Web, B2C, Online & Mobile Commerce, Windows, Linux


🏆 Key accomplishments ☛

✔ Two web & mobile location-based products and services were introduced.

✔ Two major revenue share partnerships worth $15M were signed in Canda & Israel.

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19992001

Product Manager ► New Products introduction ● Product Life Cycle Management

Dassault Systems

✔ Concept through release & sales to “grave” complete product management of 2 software & Web-based IT products for the international market.

✔ Core technologies: Data Collaboration, PLM, Data management, Web, Windows, XML, Linux

🏆 Key accomplishments ☛

✔ SmartPublish & mySmartPublish were introduced successfully to the market as part of the SmarTeam suite.

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19981999

Product Manager ► Online B2C & C2C products introduction

IOL, Israel Online

✔ Definition & design of 2 B2C & C2C online products for one of the largest websites in Israel.

✔ Core technologies: Online commerce, Web, B2C, C2C, Web Portal, XML, HTML

🏆 Key accomplishments ☛

✔ Two commerce websites up and running as part of the IOL portal, generating thousands of "clicks" per day.

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19951998

Project Manager ► Account Management ● Projects delivery

AT&T Global Services

✔ Sales, marketing, delivery and service of strategic customer base accounts. Mainly in the government, public and military sectors.

✔ Core technologies: Private networks, Security, EDI, B2B, web, data.

🏆 Key accomplishments ☛

✔ Several EDI private network projects were sold and successfully delivered to government, military and Freight Industry leaders in Israel (e.g. IAI, IMI, Flying Cargo),

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19931995

Consultant ● Project Sales ► Solution Selling ● Technical consulting

Aginix Communications

✔ Consulting, sales and projects management of communication projects. Mainly in the government, medical, public and military sectors.

✔ Core technologies: Telephony, communications networks, LAN, WAN, IVR, PBX, CTI, ACD


🏆 Key accomplishments ☛

✔ Several telephony and network projects were sold and successfully delivered to government & health sectors leaders in Israel (e.g. Kupat Holim Clalit),


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