Head of ICT
Management of the ICT department at The Higher Education Academy providing internally hosted ICT services to staff and partners.
Leading a small team of support staff and training including contract staff and working with third party suppliers. Development of policies, practices and procedures. Ownership of all ICT related processes.
Also supported work of team through server, PC, peripheral (e.g. projectors, electronic whiteboards) and network support. This includes working primarily with Dell hardware and Microsoft systems (Windows, Office, Outlook, Visio, SharePoint (MOSS), SQL server). Additional systems include Sage, QlikView, Cintra, SnowDrop, Integra, Kaspersky AV, BMC Service Desk Express, Goto Assist Express.
Management of communications systems including Alcatel Omnivista phone system, Polycom teleconferencing equipment and mobile devices (smart phones, non-smart phones, tablets).
Experience of supporting events held on site and off-site from half day workshops through to the organisation's multi-day annual conference.
Also IT decision maker for disaster recovery scenarios and a building key holder.
Developed skills to be formally recognised as a coach within the organisation.