Business Coaching

Team Management

Systems Support

Hardware Support

IT Service Management

Relational Databases

Systems Design

Software Development

Work experience

Work experience
Sep 2007 - Present

Head of ICT

The Higher Education Academy

Management of the ICT department at The Higher Education Academy providing internally hosted ICT services to staff and partners.

Leading a small team of support staff and training including contract staff and working with third party suppliers. Development of policies, practices and procedures. Ownership of all ICT related processes.

Also supported work of team through server, PC, peripheral (e.g. projectors, electronic whiteboards) and network support. This includes working primarily with Dell hardware and Microsoft systems (Windows, Office, Outlook, Visio, SharePoint (MOSS), SQL server). Additional systems include Sage, QlikView, Cintra, SnowDrop, Integra, Kaspersky AV, BMC Service Desk Express, Goto Assist Express.

Management of communications systems including Alcatel Omnivista phone system, Polycom teleconferencing equipment and mobile devices (smart phones, non-smart phones, tablets).

Experience of supporting events held on site and off-site from half day workshops through to the organisation's multi-day annual conference.

Also IT decision maker for disaster recovery scenarios and a building key holder.

Developed skills to be formally recognised as a coach within the organisation.

Jan 2006 - Sep 2007

Lead Stems Designer / Technical Consultant

Norwich Union Life

Stephen held a dual role during this period at NUL:

  1. Lead designer in the Finance and Unit Pricing area, supporting and developing client/server, midrange and mainframe based systems.
  2. Technical consultant on client/server and PC based systems across the Business Services department and other departments as required.
Provided design expertise to projects requiring work on key finance systems. Responsible for maintenance of good working practices and became a local lead for the technical procedures being applied for CMMI compliance.Responsible for managing junior designers in the finance & unit pricing area.Some experience of deployment and use of Assyst for use in ITIL based incident and problem management as well as configuration management.
Aug 2005 - Dec 2005

Technical Consultant

Norwich Union Life

Technical Consultant in the business services technical team specialising in midrange and client-server based systems.Assessment of technically complex and/or orphaned work or problem resolution. Responsible for the actioning and resolution of the work. Experience of taking a senior technical position in cross-departmental critical issue response teams.

Apr 2005 - Jul 2005

Team Leader - Systems Development & Support (DASY & UP)

Norwich Union Life

Stephen held a team leader role for for two teams simultaneously whilst recruitment was carried out:

  1. Distributed applications support team - supporting client/server and Intranet based systems across the whole of NUL.
  2. Unit pricing support team - supporting client server and midrange systems in the unit pricing area.

Responsible for leading the UP team through a transition from the Finance department into the IT department whilst taking the systems from a state of serious daily issues to one of relative stability.

Mar 2003 - Mar 2005

Team Leader - Systems Development & Support

Norwich Union Life

Team leader for distributed applications support team. Lead on systems design and responsible for a small team of development/support staff providing telemarketing (CTD / UDB) and interactive Intranet systems (Lotus Domino).Management of all work packages and support workloads as well as system maintenance and technical developments/refreshes.Stephen also lead on work to hand over systems through a comprehensive knowledge transfer to off-shore partners which involved working closely with partners based on-shore and off-shore.

Jan 2000 - Apr 2003

Systems Developer/Analyst

CGU Life

Senior developer on a multi-facet telemarketing and teleadvice system. Primarily developing in client server in CTD with an IBM UDB database. Some VBA based development for fulfilment printing also undertaken as well as mainframe integration for overnight batch feeds of data in and out of the systems.Development included business analysis, system specification, design, build, test, deploy, training and support activities.

Nov 1997 - Dec 1999

Analyst Developer

Programming primarily in COBOL on the in-house OM system in TSO CICS environment as part of the Y2K programme. Also developed development support tools in REXX, some JCL and Assembler. Creation of technical and project documentation as well as working with business users on technical requirements.Specialisation in print production and also familiar with systems such as Memo, Endevor and Informan.


Sep 1996 - Aug 1997

MSc. Information Processing

University of York

Studied wide range of computing related studies from database design, logic and programming through to management of information systems.Masters Project: Use of STk to create a graphical tool for simplification of logic problems.

Oct 1993 - Jun 1996

BSc. Mathematics & Physics

University of York

Equally proportioned combined maths/physics degree. Studied a range of pure and applied mathematics as well as a variety of physics courses including lab work and a specialisation in relativistic mechanics.Final year project: Writing a data transform (in C) and a self organising Kohonen map neural network (in C++) to analyse data generated by x-ray diffraction crystallography experiments and identify geometric shapes. Received a first class result for the work and placed second for the university's Physics department annual Goodwin Prize for final year projects.



Sport Development

York St. John University



Coaching Through Change

CFM Consulting

HEA Leadership Development Programme

CFM Consulting

Business and Executive Coaching

University of Strathclyde

Managing Successful Programmes

APM Group

PRINCE2 Founcation

APM Group

ITIL Version 3 Foundation

Apr 2008 - Apr 2013

PRINCE2 Registered Practitioner

APM Group
Oct 2008 - Oct 2011

First Aid at Work

British Red Cross