Skills

Skills

Process Improvement

Interviewing

Six Sigma

Lean

MS Office

Including: MS Word; Excel, Outlook, Powerpoint.

Objective

To utilize my education in experience in relationship development and cultivation as a process improvement/leadership capacity.

Interest

Home Improvement projects, marathon running, traveling, reading

Work History

Work History
Mar 2009 - Present

Social Services Specialist II

Oklahoma Department of Human Services

Employ comprehensive knowledge of state and federal policy relating to the administration of public service programs and assist individuals in adjusting to institutional environments, while developing a goal plan to promote independence and self sufficiency.

Execute superior agency performance standards by exceeding timeliness and accuracy in program processing.

Assist co-workers with knowledge of case management skills utilizing multimedia technology, resulting in increased workflow efficiency.

Foster a philosophy of personal responsibility and accountability for meeting commitments, resolving conflicts, and employing exemplary customer service skills.

Exhibit strong leadership qualities by providing input and feedback on inter-group procedures and processes, producing measurable improved operations; develop, empower, and motivate exceptional group member productivity generating increased work performance quality.

Perform a leadership role within the group, assuming responsibilities outside of assigned duties such as group scheduling, mentoring, policy interpretation, and conducting secondary case reads.

Developed, initiated, and facilitated process improvement project servicing all elements of client experience; resulting in reduction of waste and effective realignment of resources.

Jul 2010 - Sep 2011

Family Support Coordinator

Public Strategies

Conducted client assessments and instructed use and practice of strategic communication tools to assist individuals in formulating and achieving goals utilizing strength-based curriculum design to encourage successful SMART goal completion.

Secured increased program attendance through individualized assistance, mentoring, and support individually tailored to clients' unique needs.

Developed and utilized multimedia and projection technologies in educational workshop presentations for instructing use of effective communication techniques.

Created and administered questionnaires, surveys, and exams to obtain client goal progression and feedback; interpreted data and submitted process improvement suggestions.

Developed multi-agency referral network made available to clients and utilized network to assist in reduction of barriers to client goals.

Education

Education
Mar 2011 - Present

MA

Gonzaga University

I began my graduate studies in March, 2011.  I anticipate graduating in May, 2013.  My graduate courses are as follows:

501 Methods of Organizational Research

502 Leadership & Imagination

503 Organizational Ethics

504 Organizational Communication

505 Organizational Theory

506 Leadership & Diversity

510 Renaissance Leadership in 21st Century (Study abroad in Florence, Italy)

516 Organizational Development

518 Transforming Leadership