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I studied the supporting fields of French and Computer Science.


Networking / Protocols
Active Directory
I'm well-versed in security groups, distribution lists, batch updates, group policies, etc.
Macintosh OS
OS 9, OS X, OS X Server Problems with plists? Troubles with network shares? I've been trained by Apple to resolve these issues.
Microsoft Windows
3.11, 95, 98, Me, 2000, XP; Server NT 4.0, 2000, 2003 I'm Microsoft-certified to troubleshhot and repair any problem.
Java, Visual FoxPro I've written small programs, and I can parse code.
SQL Server
I can write SELECT statements and UPDATE fields with ease. I make SQL servers talk to me, and tell me what I want to know.
Microsoft Office
I fix pagination and footnotes, I create stunning prsentations, and I create Pivot Reports from SQL databases. If it can be done, I can do it.

Work experience

Jun 2008Mar 2009

IT Manager

MacLachlan College

As the sole IT employee for a Pre-K through Grade 12 school with 350 students and 60 staff, I:

  • Brought report card creation process-in house, reducing redesign process by 75% and giving administrators more control over and more confidence in the final product;
  • Trained secretarial staff in completion of thrice-yearly report for provincial authorities;
  • Taught teachers how to troubleshoot and resolve commonly occurring issues.
Jun 1999Jun 2008

Assistant Coordinator

Two weekends a year, a day-long, high-stakes financial exam is administered to candidates around the world. At my center, I:

  • Supervised 2-4 supervisors and their 3-5 sections, each of 4 proctors and 80 candidates. I ensured that proctors followed all of their guidelines, and that candidates upheld the integrity of the exam;
  • Assisted in creating assignments for all proctors (75-250), based on their experience, skill sets, and CFA guidelines;
  • Supervised the Religious Alternate Date exam administration, for 5-15 candidates and 3 proctors.
Sep 2007Jun 2008

Network Administrator

Jewish Community Housing for the Elderly

As the sole IT employee for an 80-person company spread across 3 sites, I:

  • Worked with architects and engineers in design of a new building to determine the layout of all telephone and data ports;
  • Led the search for a new email server, including all research, evaluation, and testing;
  • Coordinated the upgrade of the email server from Eudora 3.1 to Exchange, including server configuration and employee education;
  • Reorganized the backup system to be effective and efficient, saving both hours/day and hundreds of dollars/month;
  • Helped the Fund Development group to add a working donation system to the organization's website, allowing us to accept instant donations via credit card rather than requiring checks to be mailed;
  • Enabled the Facilities department to extend their work order I/O system across three remote locations, allowing for a standardized reporting process and obviating the need for work orders to be emailed to different sites.
Jul 2007Sep 2007

Systems Administrator


In recognition of my achievements and advanced systems knowledge, I was promoted into a newly-created position. There, I:

  • Configured and administered network-monitoring software Servers Alive, ensuring all websites and servers were running, and liaised with other IT groups to keep alerts current, relevant, and informative;
  • Installed, configured, and administered Symantec AntiVirus software for all users and servers, ensuring all machines were scanned and updated regularly;
  • Installed, configured, and administered Microsoft WSUS server to keep all networked computers updated and secure;
  • Designed and implemented Group Policies for ease of software installation, security settings, and application configuration;
Feb 2005Jun 2007

Senior Help Desk Specialist


I was promoted to the Help Desk from the Trading Department, in recognition of my attention to detail, technical proficiency, and knowledge of the financial applications in use. While there, I:

  • Led the interview and hiring process for new Help Desk Specialists;
  • Trained and mentored the Specialists, enabling them to be promoted to other groups in the IT Department;
  • Designed and created a Help Desk website, with documentation on common user issues (software configuration, network issues, etc.), and user interfaces for logging issues, installing network printers, and installing commonly-used software;
  • Designed standard desktop images for each department in the company, enabling us to ensure licensing compliance and to lock down employees' desktops and corporate firewalls, increasing security and lowering our risk threshold;
  • Created a hardware inventory, to track the location, age, and support history of all computers and mobile devices;
  • In conjunction with HR and hiring managers, standardized hiring and termination processes and communications;
  • Redesigned issue reporting system to create relevant categories and a more efficient workflow;
  • Designed a reporting process on outstanding and resolved issues, for statistical and monitoring purposes.
Feb 1999May 1999

Student Consultant at the Personal Computing Support Center

Boston University's Office of Information and Technology

While still in high school, I worked for the university, supporting students and professors. I:

  • Provided technical support for Internet connectivity, supported all Microsoft Office products and many Internet applications, both over the phone and in person;
  • Conducted general troubleshooting for Windows 3.1, 95 and 98, as well as Macintosh OS 7 and 8.

Technical Training

  • Windows: Supporting Users Running Microsoft Windows XP Desktop Operating Systems
  • Macintosh: Mac OS X Support Essentials (v10.4)


I am a well-rounded IT professional with 4 years of experience. I can support computers and software running on Windows and Mac OSes, and their associated networks. I excel at training, documentation, mentoring, and reporting. I’m looking for a position where I can grow my current skill set, while leveraging my expertise and passion for problem-solving to help my company thrive

Leadership Experience

Eagle Scout

This is an award earned by less than 2% of Scouts. To earn it, before my 18th birthday, I:

  • Served in three different leadership positions over a period of 18 months, gaining a broad range of experience in setting direction for fellow scouts and in mentoring younger scouts;
  • Completed 21 required and optional merit badges, focusing on outdoor and camping skills, citizenship, personal management, and emergency preparedness;
  • Planned, executed, and supervised a service project of over 150 man-hours, benefiting the foster children and families served by the Massachusetts Department of Social Services.



Extensive troubleshooting of problems involving network connectivity (via dial-up, Broadband, LAN, WAN, and VPN);

Practical experience of building computers and servers from scratch;

General network support tasks including: maintaining servers and networking components, handling relevant updates;

As well as excellent knowledge of:


  • Acronis TrueImage
  • Active Directory
  • Advent Axys
  • Airport Utility
  • CheckFree APL
  • Crystal Reports
  • FBSI
  • FirstClass
  • FrontPage
  • Mac OS X Server Tools (Remote Desktop, Server Admin, Workgroup Manager)
  • Mercury TestDirector
  • Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  • MorningStar Principia
  • MS Access
  • Numara Track-It
  • Open Directory
  • Parallels
  • Remote Desktop Connection
  • Servers Alive
  • SMARTBoard Tools and Notebook
  • SQL
  • Symantec PC Anywhere
  • Symantec/Norton AntiVirus
  • Symantec/Veritas Backup Exec
  • Trevlac (a Student Information System)
  • VaultLogix DS-Client
  • Visio
  • Visual FoxPro
  • VNC
  • Windows Service Update Server


  • Airports
  • Desktops
  • Laptops
  • Palm Treos
  • Projectors
  • Servers (Dell, HP)
  • SMARTBoards

Operating Systems:

  • Mac OS 9 / X
  • Mac OS X Server
  • Windows 3.11 / 95 / 98 / Me / 2000 / XP
  • Windows Server NT 4.0, 2000, 2003


  • DOS tools (ipconfig, ping, tracert, nbtstat, netsh, etc.)
  • FTP
  • HTTP
  • IMAP
  • POP3
  • SMTP
  • TCP/IP
  • VPN


  • Internally-developed applications
  • Mac OS X
  • Microsoft Office Suite
  • New hires
  • projectors
  • Treos
  • Windows XP


Oct 2006Present

Microsoft Certified Professional (MCP)

Microsoft, Inc.
May 2009Present

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft, Inc.