Work History

Work History

Client Delivery Analyst

Acxiom Corporation

Summary:Executed the necessary processes to deliver data products and information to clients. Leveraged expert knowledge of Acxiom delivery processes and client/industry specifications while monitoring the completion and accuracy of the processing requirements.

Duties and Responsibilities:

  • Analyze and validate processing specifications with client or Acxiom team. Advise client of potential process improvements and optimum use of data.
  • Analyze input data, data formatting specifications and output requirements for satisfaction of all technical requirements. If discrepancies exist, create and present alternative solutions to the clients. If required provide the client with the necessary audit materials to ensure they are in line with requirements.
  • Design, prepare, execute, and monitor data processing jobs. Ensure the results of the job progress are in line with project requirements and service level agreements. If not, review requirements and consult with the team and/or clients on proposed solutions.
  • Coordinate input and output data in compliance with Acxiom and client security.
  • Use Acxiom or third party tools (SAS, SQL, File Medic, Auditor, etc.) to validate the data based on requirements.
  • Document code changes or make appropriate code changes in basic languages (Focal, Quickjob, DataStage, etc.); perform testing, and audit results to ensure client requirements are satisfied.
  • Construct and/or enhance data documentation as needed; audit checklists to fit the appropriate processing steps. Follow required Quality Assurance Process (QAP) guidelines.
  • Identify and/or acquire new skills needed for the specific client process/solution to allow for service delivery, process improvement and problem resolution. Maintain a general understanding of Acxiom's internal tools and Services (Batch CDI, Abilitec, InfoBase, etc.) as required by the client or Acxiom.
  • Research and stay informed of environmental changes that would directly impact client processing (system, upgrades, testing, etc.)
  • Provide support and consultation in data, analysis, and interpretation to team and/or clients based on knowledge of the client’s business or industry.
  • Provide data/processing mentoring, training, and/or consulting as part of a team or as a temporary resource during various phases of an implementation solutions development project/process.
  • Promote a professional and positive relationship with Acxiom teams and client.

Production Manager/Solution Delivery Leader

Acxiom Corporation

Summary:Accountable for actively managing and leading the efforts of team members including the client team to ensure successful completion of the production processes and campaigns and the creation of database updates and enhancements.

Duties and Responsibilities:

  • Prepare and disseminate line-of-business (LOB) and solution status
  • Manage team and client to project schedule and budget
  • Manage client and Acxiom expectations
  • Manage the change control process per contractual requirements
  • Ensure production requirements (technical and resources) are defined
  • Identify, design, develop and implement process improvements within delivery team
  • Assign, monitor and track progress against SLAs
  • Monitor all aspects of project schedule
  • Monitor key milestones, issues and risks across all work streams of the project(s)
  • Own billing responsibilities
  • Accountable for proper time track and reporting
  • Positively impact CSAT and ASAT results
  • Adhere, implement and maintain DCO Methodology processes for all projects
  • Communicate effectively with client, project owners and leaders regarding all aspects of the overall project status, risk, issues, and schedule
  • Provide processing and audit support for team to ensure quality procedures are adhered to
  • Implement and maintain quality systems and processes ensuring delivery of quality/validated solutions/products

Leadership Responsibilities:

  • Identifiy resource requirements for the production processes
  • Provide training to new team members
  • Work with team to ensure they have a clear understanding of the process and timelines
  • Provide effective performance feedback and coaching/mentoring
  • Provide recognition (formal and “just in time”) and team building opportunities
  • Provide conflict resolution and problem solving techniques as applicable for client, project and project team

Production Manager (2)/Client Delivery Leader

Acxiom Corporation

Summary:Accountable for managing key client accounts. Actively managed and lead the efforts of team members including the client team to ensure successful completion of the production processes and campaigns and the creation of database updates and enhancements. Provided Acxiom Leadership through client and associate relationships that will benefited Acxiom’s business results and Acxiom’s culture towards associate development.

Duties and Responsibilities:

  • Manage client delivery work with revenue in excess of $5M and 12 or more associates (direct reports)
  • Manage team and client to project schedule and budget
  • Manage client and Acxiom expectations
  • Manage the change control process per contractual requirements
  • Ensure production requirements (technical and resources) are defined
  • Identify, design, develop and implement process improvements within delivery team
  • Assign, monitor and track progress against SLAs
  • Monitor all aspects of project schedule
  • Monitor key milestones, issues and risks across all work streams of the project(s)
  • Own billing responsibilities
  • Accountable for proper time track reporting
  • Positively impact CSAT and ASAT results
  • Adhere, implement and maintain DCO Methodology processes for all projects
  • Communicate effectively with client, project owners and leaders regarding all aspects of the overall project status, risk, issues, and schedule
  • Implement and maintain quality systems and processes ensuring delivery of quality/validated solutions/products

Leadership Responsibilities:

  • Manage the identification and staffing of resource requirements for the production projects and sub projects
  • Provide effective leadership of project members (direct or indirect resources)
  • Conduct and provide effective performance feedback, coaching, training and associate development/career opportunities, formal counseling, Associate Improvement Plans (Own Talent Management)
  • Ensure HR compliance
  • Provide recognition (formal and “just in time”) and team building opportunities
  • Direct/mentor Production Managers (1)
  • Provide conflict resolution and problem solving techniques as applicable for client, project and project team
Jun 2008 - Present

Technical Executive

Acxiom Corporation

Summary:Lead overall strategies and architectures for Client solutions and provide oversight into technical development of large, complex, or high risk solutions. Provide the highest level customer interface and continuity at strategic planning levels to address business requirements and provide tangible results. Ensure client and industry solutions take maximum advantage of Acxiom standard solutions and services.

Duties and Responsibilities:

  • Provide industry-recognized expertise on IT issues that effect customer's business, particularly emerging technologies.
  • Qualify and recommend solutions and strategies based on an analysis of the customer's business, goals, objectives and needs. 
  • Conduct customer enterprise-wide, multiple solution architecture needs analysis for Acxiom clients within the Financial Services Industry.
  • Participate in defining and documenting principles, models and standards that address business goals and requirements.
  • Ensure technical solutions meet customer's business needs and are implemented using standard Acxiom capabilities and platforms.
  • Create framing for proposal and bid strategies, based on knowledge of customer, customer industry, and IT industry competition.
  • Direct the preparation of technical proposal materials that are highly visible due to their size, impact, and strategic value to the corporation.
  • Review completed proposals for technical integrity, quantification of risk, and fit with business and strategic direction before presentation to the customer. Reviews, as needed, during implementation of the solution to insure high quality and consistency with architecture standards.
  • Deliver key presentations to high-level customer management (e.g., Marketing Directors, VPs, CIO) and lead closing sales efforts. Function as an opportunity manager, to evaluate customer requirements and potential project with emphasis on the identification and qualification of Acxiom opportunities and total business solutions.
  • Act as a liaison between Customers and Acxiom's Global Technology Organization.
  • Facilitate knowledge transfer on an individual and organizational basis.
  • Apply advanced management processes such as program and project management techniques, organizational development, and group dynamics technology throughout the process. Coordinate with project/program manager and with solution architects' input to achieve timely delivery of effective and profitable solutions.
  • Responsible for assuring overall quality of solution and related services.
  • Build rapport, confidence and trust within customer's organization.
  • Represent Acxiom as a premier solution provider and vested partner.
  • Resolve complex technical and business problems and support customer through the solution and implementation process.
  • Keep current on future industry, practice and technology issues and trends and apply that knowledge to identify emerging market trends.
  • Identify future technology skills needed by the organization in selected industries.
  • Provide project management, mentoring and coaching to those assigned to the technology team; mentoring includes regular informal feedback and coaching, and annual performance reviews.
  • Responsible for reviewing and documenting solutions after completion of project along with reasons for success or failure.
Feb 1998 - May 1998

Data Administrator

Acxiom Corporation

Summary:Executed the necessary processes to deliver data products and information to clients. Utilizing data processing tools, submitted jobs, work flows and monitored the completion and accuracy of the processing requirements and utilized transfer mechanisms to move data to appropriate platforms. Provided support and communication to teams and/or clients based on knowledge of data and/or processes.

Duties and Responsibilities:

  • Set up, submit, process and audit jobs according to requirements
  • Submit queries/order entry to extract requested data.
  • Monitor execution and ensure accurate completion of data standardization, cleansing and enhancement processes
  • Review and validate input data, data formatting specifications and output requirements
  • Audit result data sets to verify correctness
  • Perform validation on the output data based on client specifications
  • Identify and follow-up on any data or processing issues and immediately provide the appropriate notification for resolution
  • Create, review, maintain and/or enhance client specific data and/or process documentation as needed
  • Audit and utilize checklists to fit the appropriate steps and follow required Quality Assurance Process (QAP) guidelines
  • When applicable, provide input to or maintain accounting information for billing purposes
  • Provide input or recommendations on process improvements
  • Identify, research and resolve data or process issues and immediately provide the appropriate notification for resolution
  • Test and implement process changes.
  • Identify and/or acquire new skills needed for the specific client process/solution to allow for service delivery, process improvement and problem resolution. Maintain a general understanding of Acxiom's internal tools and Services as required by the client or Acxiom.

Education

Education
Aug 1990 - May 1994

Bachelor of Arts

Hendrix College