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Stephen Townshend

Senior Performance Consultant


I strike a balance between technical and consulting skills including: strong written and verbal communication, presenting, pre-sales, mentoring, reporting, working across multiple projects and workload planning. I bridge the gap between business and technical thinking to manage performance risk.

Work History

Jul 2018Present

Tech Specialist - Performance Testing

IAG New Zealand

Delivering software performance services across IAG's technology platforms.

Nov 2017Jul 2018

Senior Consultant - Performance

Assurity Consulting

Service and delivery lead for performance testing  in Auckland.

Working as a senior consultant delivering to customers, as well well as being involved in building internal capability, innovation, and thought leadership.

Projects include:

IAG: Serenity BNZ & Coop Claims - Strategy and end to end performance testing of a core insurance platform. Investigation of performance issues. IAG: Growth Hub SME Strategy and implementation of performance testing for a new Digital quote & buy platform implemented in the cloud.             
Nov 2016Nov 2017

Performance Test Practice Lead

The Testing Consultancy

Building and maintaining the performance testing practice at TTC. Including , mentoring, business strategy, IP creation (tools, process, information) and running the team.

Also working as a senior consultant involved in all aspects of performance from pre-sale through to diagnosing performance issues.

Completed 8+ projects including:

Methanex: Maximo Re-implementation - Strategy and implementation of performance testing for the migration of IBM Maximo overseas. Mercury Energy: SAP Re-platform Migrating SAP to AWS and upgrading versions to support SAP HANA . Performance strategy and implementation
Sep 2011Nov 2016

Senior Performance Specialist

Equinox IT / Wild Strait

In-depth performance testing and troubleshooting of performance issues for large corporates and government departments.

Led a team of three performance specialists and oversaw pre-sales, resourcing, and mentoring alongside my consulting work.

Completed 18+ projects including:

The Warehouse Group Financial Services: Project B2 - Performance risk assessment, strategy, design, execution, and analysis for a green field solution. IAG New Zealand: Aoraki Stage One - End to end performance testing of a new ClaimCenter solution integrated with existing solutions.
Noel Leeming: Public Website - On-going performance testing within Agile release cycles. IAG New Zealand: Digital Programme - Multiple engagements performance testing AMI and State's mobile and web applications.
EQC: ClaimCenter - On-going performance testing and analysis of EQC's core claim system.

Noel Leeming: Mobile POS - Performance testing and analysis of a mobile website integrating with an AS/400 mainframe.

AUT: ReMAP - Managing the performance risk of a difficult to test 2-tier HR and finance solution. IAG New Zealand: Pulse - Complex scripting and performance testing a COBOL solution migrated to .NET.
Telecom (now Spark): Your Telecom Performance testing a new customer portal solution. The Warehouse: Public Website Initial testing of the Red Alert one day deal site, followed by further testing of the public website.
Sep 2008Sep 2011

Performance Test Engineer

Qual IT

Designing, creating, executing, and analysing performance tests for a variety of government departments and large corporates.

Some functional and automation testing experience.

16 engagements over three years including:

AMP Australia: BPM - Traveled to Sydney for 3 months to performance test a Lombardi BPM solution Ministry of Social Development: SWATT - Performance testing for one of NZ's largest IT projects
New Zealand Transport Agency: TREIS - Performance testing a GIS mapping solution ACC: Public Website - Performance testing of ACC's public website
Aug 2008Sep 2008

Temporary Organisation Development Coordinator

Capital and Coast District Health Board

Coordinating three major development courses provided by the CCDHB to its employees and the wider community.


Performance Testing
  • Test suite development (scripting)
  • Test execution
  • Server and system monitoring
  • Detailed results analysis
  • Deep dive diagnosis of performance issues
  • Production troubleshooting of performance issues
Performance Consulting
  • Pre-sales and budget estimation
  • Risk assessment
  • Test strategy and planning
  • Formal and informal reporting
  • Client communication
Mentoring and Leadership
  • Resource planning
  • Recruitment
  • Team leadership and mentoring
  • Knowledge transfer and up-skilling
  • Public speaking
Other skills
  • Strong written and verbal communication
  • Programming



Bachelor of Science (Computer Science)

University of Canterbury

Bachelor of Performing Arts (Acting)

Toi Whakaari: NZ Drama School

ISTQB Foundation

Software Education

Sat and passed certification exam


Solution Architecture Fundamentals

Equinox IT

Presenting to Groups

Equinox IT