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Stephen Townshend

Senior Performance Consultant

Summary

I strike a balance between technical and consulting skills including: strong written and verbal communication, presenting, pre-sales, mentoring, reporting, working across multiple projects and workload planning. I bridge the gap between business and technical thinking to manage performance risk.

Work History

Sep 2011Present

Senior Performance Specialist

Equinox IT / Wild Strait

In-depth performance testing and troubleshooting of performance issues for large corporates and government departments.

Led a team of three performance specialists and oversaw pre-sales, resourcing, and mentoring alongside my consulting work.

Completed 18+ projects including:

The Warehouse Group Financial Services: Project B2 - Performance risk assessment, strategy, design, execution, and analysis for a green field solution. IAG New Zealand: Aoraki Stage One - End to end performance testing of a new ClaimCenter solution integrated with existing solutions.
Noel Leeming: Public Website - On-going performance testing within Agile release cycles. IAG New Zealand: Digital Programme - Multiple engagements performance testing AMI and State's mobile and web applications.
EQC: ClaimCenter - On-going performance testing and analysis of EQC's core claim system. Noel Leeming: Mobile POS - Performance testing and analysis of a mobile website integrating with an AS/400 mainframe.
AUT: ReMAP - Managing the performance risk of a difficult to test 2-tier HR and finance solution. IAG New Zealand: Pulse - Complex scripting and performance testing a COBOL solution migrated to .NET.
Telecom (now Spark): Your Telecom - Performance testing a new customer portal solution. The Warehouse: Public Website - Initial testing of the Red Alert one day deal site, followed by further testing of the public website.
Sep 2008Sep 2011

Performance Test Engineer

Qual IT

Designing, creating, executing, and analysing performance tests for a variety of government departments and large corporates.

Some functional and automation testing experience.

16 engagements over three years including:

AMP Australia: BPM - Traveled to Sydney for 3 months to performance test a Lombardi BPM solution Ministry of Social Development: SWATT - Performance testing for one of NZ's largest IT projects
New Zealand Transport Agency: TREIS - Performance testing a GIS mapping solution ACC: Public Website - Performance testing of ACC's public website
Aug 2008Sep 2008

Temporary Organisation Development Coordinator

Capital and Coast District Health Board

Coordinating three major development courses provided by the CCDHB to its employees and the wider community.

Skills

10
Performance Testing
  • Test suite development (scripting)
  • Test execution
  • Server and system monitoring
  • Detailed results analysis
  • Deep dive diagnosis of performance issues
  • Production troubleshooting of performance issues
10
Performance Consulting
  • Pre-sales and budget estimation
  • Risk assessment
  • Test strategy and planning
  • Formal and informal reporting
  • Client communication
8
Mentoring and Leadership
  • Resource planning
  • Recruitment
  • Team leadership and mentoring
  • Knowledge transfer and up-skilling
  • Public speaking
10
Other skills
  • Strong written and verbal communication
  • Programming

Education

20022004

Bachelor of Science (Computer Science)

University of Canterbury
20052007

Bachelor of Performing Arts (Acting)

Toi Whakaari: NZ Drama School
2008

ISTQB Foundation

Software Education

Sat and passed certification exam

2014

Solution Architecture Fundamentals

Equinox IT
2016

Presenting to Groups

Equinox IT