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Summary

A Natural Leader, Focused on objectives, strong empathy for the buyer, and driven to build strong relationships. An approachable individual with a positive attitude and good listening skills. Accustomed to delivering high levels of customer satisfaction by securing customer trust through dedication, great people and social skills and a spirit of gratitude toward others.   

Work History

Aug 2015Present

Small Business Consultant

ADP : The largest providers of business processing and cloud based solutions – including payroll, talent management, human resource management to employers around the world.

- Currently 134% of plan YTD, Benchmark bonus achieved within 6 month period.

-Negotiate annual contracts with program growth strategies presented at point of sale with regular marketing to strengthen value proposition.

- Worked closely with client during  implementation, monitoring and facilitating the adoption of our solution features and functionality.  

- Established a trusted adviser relationship that work to ensure customer's overall satisfaction with our product and service and present cross-selling opportunities.

- Ability to make quick decisions and respond to customers , collect an understanding of their overall business needs as they relate to HCM, Payroll, and Retirement Plans.

- Highly organized and capable of coordinating projects both on site and remotely.  Constant communication to leverage customer relationships as needed for prospect referrals.

Apr 2015Aug 2015

Business Operations /Customer Relations

PARAMOUNT TRUCK BODY INC. : Manufacturer of custom built refrigerated and dry freight truck bodies with 1.2 M in revenue in 2014.

- Analyzed issues in the business through conversation and observation to advise and provide solutions. 

- Reviewed financials with executives to ensure company growth timeline was obtainable.  

- Drafted business policies,  procedures and employee handbooks  outlining critical success factors, reduce potential issues, and provide recommendations.

- Conducted research on market trends - incorporated results to create company strategy for developing new products to develop multiple revenue streams.

- Assisted with customer service duties, through in person interaction, phone calls and emails to answer questions and direct them to the appropriate individual. 

Jun 2013Mar 2015

Inside Sales/Account Manager 

STERICYCLE : provides pharmaceutical waste disposal services for retailers, manufacturers, hospitals, and other healthcare facilities with $2.56B in revenue in 2014.         

- Champions Club Contender, along with hitting on average 126% to plan every month.

- Coached prospects and clients on best practices and keeping them informed on process and procedural changes.

- Constant communication with customer project mangers and executive members to identify/resolve all issues that impact satisfaction with our product and services.

- Ability to confidently communicate with high levels within an organization across many different industries. 

- Strategic with managing large numbers of contracts at once while driving a win/win negotiating mind set.

- Implemented proven sales methods, innovative thought leadership, and experience to assist customer with meeting business requirements. 

- Communicated with customers to be sure all needs were being met, along with resolving any issues with billing, compliance, and service. 

Aug 2011May 2013

Recruiting Coordinator/ Assistant Coach 

Lewis University

- Learned to gain the trust of the team members through a good sense of humor, strong listening skills and effective coaching.

- Successfully grew the Swimming program by over 60% within an impressive 2-year time frame through effective recruiting and sales strategies and scholarship programs.

- Sharped my skills with implementation for new and existing programs, demonstrating the use and techniques of the program. 

- Responsible for structuring the recruiting and marketing operations to optimize team projections results. 

Aug 2008Jul 2011

Assistant Coach/ Course Instructor

Lincoln College

- Learned to gain the trust of students through a good sense of humor, strong listening skills and effective teaching.

- Responsible for structuring course curriculum that was adaptable to different learning styles.   

- Improved social, people, and customer service skills through the frequent and regular contact with both internal and external individuals.

- Assisted with the overall management including budgeting expenses, inventory control, recruiting plans, and class projections.

Education

Aug 2011May 2013

Masters Degree (M.B.A)

Lewis University 

Concentration Marketing and Project Management

Aug 2005May 2008

Bachelors of Arts. Sports Management                                               Minor Athletic Coaching 

Lewis University