Stephen Gillespie

  • Gig Harbor WA

Work experience

Work experience
Sep 2009 - Oct 2014

Customer Service Agent

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Jan 2003 - Jul 2009

Quality Control

  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Responsible for maintaining and updating employee records using Excel.
  • Presented in company meetings status updates and recommendations for improvements.


Sep 1994 - Jun 2000

High School Diploma

Duluth East High School


  • Articulate and well-spoken
  • Maintains confidentiality
  • Accurate and detailed


  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Recipient of "Customer Service Agent of the year" award in 2013.
  • Recipient of "Employee of the year" award in 2007.