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Summary

Digital leader with strong analytical and communication skills.

Currently Head of Research & Knowledge for J. Boye, a knowledge network and management consultancy for digital leaders and managers in Europe and North America. Previously led digital for the London School of Economics & Political Science (LSE).

Specialisms: analysis and insight, digital management, platform management, product management, knowledge management, content strategy and content management.

Academic background in cognitive science and artificial intelligence (AI), a diploma in management and professional experience of web/digital since 1995.

Work history

Aug 2014Present

Head of Research & Knowledge

J. Boye ApS [Danish]

J. Boye's knowledge manager and principal analyst, supporting ~500 members in ~50 special interest groups across Europe and North America. I work with leading software vendors, solution providers, agencies and customer organisations to provide guidance and support for digital transformation.

Conduct research. Produce reports for J. Boye members and licensing. Organise and chair special interest groups in Europe and US, each meeting 4 days a year. Manage J. Boye's own in-house resources and content to support analysts and moderators. Events management. Consultancy.

Highlights:

  • Transformed content production for research and knowledge, from individuals working through email to teams collaborating on Google Apps.
  • Content marketing of research reports to improve acquisition from social media.
  • Launched 7 new special interest groups in the UK, including intranet and collaboration, digital communications and digital strategy and governance.
Jul 2013Aug 2014

Head of Digital Communications

London School of Economics and Political Science (LSE)

Strategic lead for digital communications at LSE and manager of the corporate digital communications team. With the support of my team, I was responsible for, and in part delivered, LSE's digital presence across multiple digital channels: web, intranet and social. 

Developed the vision and strategy for digital communications. Setup and reported to the governance board. Defined and led the programme of projects with IT and delivered on relevant projects. Reported on digital plus monthly KPIs for senior management. Line-managed the digital communications team (x4). Managed suppliers. Coordinated large network of editors and contributors. Managed budgets.

Highlights:

  • Worked with university leadership team to establish governance board and user groups to steer digital transformation.
  • Led project to conduct extensive review of LSE's digital presence, report back, and subsequently develop the required improvement programme (re-platforming, re-shaping digital teams, etc) in conjunction with IT.
  • Delivered 'big data' analysis of the impact of LSE's research in digital channels, in support of the Research Excellence Framework, using Oracle and Tableau.
Aug 2006Jun 2013

Head of Web Services

London School of Economics and Political Science (LSE)

Managed LSE’s digital presence, including the content, people, processes and systems underpinning this. With the support of my teams, I was responsible for and delivered LSE's digital presence across multiple digital channels: web, intranet and social.

Line-managed web teams - production (x5), editorial (x3), rich media (x2) and administrator - and suppliers. Developed and managed web products. Developed and managed systems. Coordinated 600+ content editors. Analysed and reported usage. Managed brand compliance. Managed budgets.

Highlights:

  • Selected and deployed LSE's enterprise CMS via European tender, and migrated its 100,000+ page web presence and its [then] 300+ content editors.
  • Transformed LSE's web presence through review by external agency, site redesign and new IA in 2009 to the form it maintains to date.
  • Introduced persona-led approach to website development.
Apr 2002Jul 2006

Projects Director

London School of Economics and Political Science (LSE)
Led support for what we now call 'digital transformation'. Led project management for MIS, web and service areas. Responsible for LSE web presence. Line-managed the e-development team (x3) and web team (x4, plus student workers). Coordinated content editors. Managed budgets.
May 2000Mar 2002

Web Manager

London School of Economics and Political Science (LSE)

Responsible for LSE's web presence. Line-managed the web team and coordinated content editors.

Sep 1997Mar 2000

WWW Editor

King's College London

Led web presence for King's College London. Line-managed assistant. Coordinated content editors.

Apr 1996Sep 1997

Project Manager

Webmedia

Produced and delivered Which? Online. Line-managed production team (x9).

Nov 1995Mar 1996

Web Producer

Webmedia

I built the first commercial websites for clients such as Lufthansa and Lloyds Bank.

Sep 1995Nov 1995

Web Producer

NetMare
One of the first web design agencies in Europe. I worked on the MTV Europe awards website.
Feb 1995Sep 1995

Technical Support

Easynet

One of the first ISPs and home of Cyberia, the first cyber café. I provided technical support for customers.

Sep 1993Jan 1995

Visiting Lecturer

University of Westminster
I taught UG students in experimental psychology (including statistics) and computational linguistics.

Education

20032004

Diploma in Management

Chartered Management Institute, London, UK
19921993

MSc Cognitive Science & Intelligent Computing

University of Westminster, London, UK
19891992

Applied Psychology

Liverpool John Moores University, Liverpool, UK

Skills

LeadershipIn a digital leadership role since being KCL's WWW Editor in 1997. At LSE, selected for and participated in the 1994 Group's leadership programme for university administrators.

Numeracy - Taught statistics at UG level. Certified to advanced level with Tableau. Advanced user of Google Analytics. Certified to basic level with R. Power user of Excel and Google Sheets.

Verbal communication - Conduct interviews for J. Boye research. Chair group meetings of digital practitioners on a weekly basis. Regularly speak at conferences, with latest in May 2016.

Written communication - Author of research reports for J. Boye. Review work of other authors and proofread J. Boye reports. Documentation for LSE and J. Boye. Agendas/minutes for LSE committees.

Analysing and investigating - Chaired investigation into serious case of misconduct and reported to HR and solicitors. Uncovered errors in rich media usage reporting and advised UK higher education sector.

Content strategy and managementEditor-in-chief of the LSE website, managing 100,000+ pages and 600+ content editors. Content marketing for J. Boye products and services. Content modelling (KCL, LSE, and J. Boye). Editor of J. Boye research reports. Orchestrated multiple content migrations at LSE.

Knowledge management - Knowledge networking, for J. Boye members. Development of organigrams, taxonomies, controlled vocabularies, schemes/schemas for LSE. Document management for LSE.

Technology - OS: Chrome OS, Mac OS, Linux and Windows. Productivity suites: Google Apps, Office 365 and MS Office. Programming/scripting: Javascript, Python, R, [X]HTML, XML, XSL[T], CSS, SVG and REGEX. Analysis: Excel, R. Tableau, VI/VIM, DataJoy. CMS: WordPress, Contensis and SharePoint.

Teamwork - Have used Belbin (team roles), Tuckman (forming-storming-norming-performing) and other models to build teams throughout career, especially at LSE. Member of J. Boye's management team.

Drive, initiative and self-motivation - Built-up the web team at LSE from 4 to 12. Launched rich media unit at LSE by pioneering live web streaming. First to simultaneously publish web and print prospectuses.

Planning and organising - PRINCE2 certified. Practitioner of agile, specifically Kanban and Scrum.

Time management - Practice GTD (Get Things Done) using calendar for implementation. Use Eisenhower (importance vs urgency) and MoSCoW for prioritisation. Time-boxing using Pomodoro.

Commercial awareness - Grew-up in family business. Currently responsible for both business development and sales at J. Boye. Oversaw SEO and PPC for LSE.

Negotiating and persuading - Conducted and advised on tendering, up to European level.