Leadership - In a digital leadership role since being KCL's WWW Editor in 1997. At LSE, selected for and participated in the 1994 Group's leadership programme for university administrators.
Numeracy - Taught statistics at UG level. Certified to advanced level with Tableau. Advanced user of Google Analytics. Certified to basic level with R. Power user of Excel and Google Sheets.
Verbal communication - Conduct interviews for J. Boye research. Chair group meetings of digital practitioners on a weekly basis. Regularly speak at conferences, with latest in May 2016.
Written communication - Author of research reports for J. Boye. Review work of other authors and proofread J. Boye reports. Documentation for LSE and J. Boye. Agendas/minutes for LSE committees.
Analysing and investigating - Chaired investigation into serious case of misconduct and reported to HR and solicitors. Uncovered errors in rich media usage reporting and advised UK higher education sector.
Content strategy and management - Editor-in-chief of the LSE website, managing 100,000+ pages and 600+ content editors. Content marketing for J. Boye products and services. Content modelling (KCL, LSE, and J. Boye). Editor of J. Boye research reports. Orchestrated multiple content migrations at LSE.
Knowledge management - Knowledge networking, for J. Boye members. Development of organigrams, taxonomies, controlled vocabularies, schemes/schemas for LSE. Document management for LSE.
Teamwork - Have used Belbin (team roles), Tuckman (forming-storming-norming-performing) and other models to build teams throughout career, especially at LSE. Member of J. Boye's management team.
Drive, initiative and self-motivation - Built-up the web team at LSE from 4 to 12. Launched rich media unit at LSE by pioneering live web streaming. First to simultaneously publish web and print prospectuses.
Planning and organising - PRINCE2 certified. Practitioner of agile, specifically Kanban and Scrum.
Time management - Practice GTD (Get Things Done) using calendar for implementation. Use Eisenhower (importance vs urgency) and MoSCoW for prioritisation. Time-boxing using Pomodoro.
Commercial awareness - Grew-up in family business. Currently responsible for both business development and sales at J. Boye. Oversaw SEO and PPC for LSE.
Negotiating and persuading - Conducted and advised on tendering, up to European level.