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Summary

Excellent communicator with strong analytical and management skills. Diligent, hard working team(s) leader committed to successful outcomes. I deliver digital insights and solutions for large / complex organisations.

Highlights - content strategy and marketing; knowledge and information managementCRM - Salesforce, Highrise; CMS - SharePoint, Contensis, Wordpress; enterprise search - Funnelback, GSA; project management - Agile (Scrum, Kanban), PRINCE2; analytics, insight and reporting - Google Analytics, Excel, Tableau, R; user research - focus groups, card sorting, wire-frames. See Portfolio for more.

Experience

Aug 2014Present

Principal Analyst / Head of Research & Knowledge

J. Boye ApS [Professional network/ consultancy - London UK; Aarhus, Denmark]

Research organisations' digital challenges and deliver insights / solutions through special interest groups, reports, case studies, talks and consultancy. Manage digital presence: web and intranet. Report to Founder.

Jul 2013Aug 2014

Head of Digital Communications

London School of Economics and Political Science (LSE)

Strategic lead for digital communications and managed the team responsible. Business owner of LSE's digital presence across all channels: web, intranet and social. Reported to Director of External Relations.

Aug 2006Jun 2013

Head of Web Services

London School of Economics & Political Science (LSE)

Led and managed LSE’s digital presence across all channels - web, intranet and social - covering content, people, processes and systems underpinning this. Reported to Head of Communications.

Projects Director London School of Economics & Political Science (LSE)
Web Manager London School of Economics & Political Science (LSE)
WWW Editor King's College London (KCL)
Project Manager Webmedia [Web agency - London, UK]
Web Producer Webmedia [Web agency - London, UK]
Web Producer NetMare [Web agency - London UK]
Technical Support Easynet [ISP - London, UK]
Visiting Lecturer University of Westminster

Apr 2002 - Jul 2006
May 2000 - Mar 2002
Sep 1997 - May 2000
Apr 1996 - Sep 1997
Nov 1995 - Apr 1996
Sep 1995 - Nov 1995
Feb 1995 - Sep 1995
Sep 1993 - Jan 1995

Education

20032004

Diploma in Management

Chartered Management Institute
19921993

MSc Cognitive Science & Intelligent Computing

University of Westminster
19891992

BSc Applied Psychology

Liverpool John Moores University

Portfolio

A selection of examples to illustrate my skills and experience, sorted chronologically and grouped by position.

Principal Analyst / Head of Research & Knowledge - J. Boye

Slack deployment, shifting internal employee communications from G+, Google Hangout and GMail Pivot to reduce channels and switch to messaging as the primary digital channel for internal communications. Phased introduction and iterative development of IA to ensure smooth transition.

Conference co-chair for J. Boye's annual European conference, Aarhus16 Coached speakers and prepared talks for deliver across a three day event. Chaired two of the tracks and ran whole conference sessions, as well as logistics.

Delivered keynote entitled 'Rethinking Analytics' to Sitecore's 2016 Digital Marketing Summit in Berlin and Rotterdam Spoke for 40 minutes to an audience of ~300 digital marketers at each event during May 2016, emphasising the need to transition from descriptive and diagnostic to predictive and prescriptive analytics. 

Presented findings of research into the boundary between work vs personal accounts at Interact Intranet Conference Delivered 30 minute talk to a packed room at Interact's conference in September 2015 about how organisations are negotiating the boundary between work and personal accounts.

Re-platforming and migration of J. Boye's intranet / digital workplace from SocialText / Exchange to Google Apps Successful migration to a social and collaborative digital workspace.

Chair of intranet and collaboration special interest groups in England (London, Bristol and Manchester), Scotland, Belgium and Netherlands I set the agenda, select guest speakers and organise the meeting for intranet and digital workplace professionals in a variety of organisations/sectors.

Head of Digital Communications - LSE

'Big data' project to measure the impact through digital channels of LSE research for the 2014 Research Excellence Framework Used Tableau to connect various tables of pre-prepared and imported data (e.g., web and other log files, Maxmind GeoIP, etc) held in an Oracle DB and Google Analytics (through API) to analyse data and report using dashboards. Preparation performed using Excel.

Media studio deployment and delivery The studio is a facility for the production and post-production of digital video and audio, with capability for recording or broadcasting. Part of the project team working on deployment of the media studio and subsequently the management responsible for bringing it to operational use.

Digital transformation programme Established the senior steering group, selected and external partner to review LSE's digital presence, co-developed the transformation programme with colleagues in IT, and subsequently led the programme of projects required to deliver transformation.

Tableau dashboards for reporting digital to senior management The need to combine multiple data sets together, and develop the visual messages for the intended audience led to the use of Tableau. The dashboards provided by analytics tools are rarely appropriate for audience other than those who use them.

Head of Web Services - LSE

Discovered anomalies in rich media reporting and corrected by introducing alternative measurement and reporting Used Tableau to carry out time-series analysis of log data to reveal errors in logging downloads from mobile devices and subsequently implemented alternative usage monitoring and analysis using Blubrry.

Led digital analytics for LSE, including creation of management dashboards After using a variety of web analytics tools - Analog, Sawmill, Webalizer, etc - we introduced Google Analytics for our devolved editors (~600) and reporting to senior management (e.g., LSE's Director) in the form of dashboards.

Developed a 'Policies and procedures' section for LSE's intranet Used a combination of CMS (Contensis) and enterprise search (Funnelback) to develop a repository for LSE's policies and procedures, and make these available via browse or search.

Enterprise search deployment and delivery Migrated LSE's search solution from SWISH-E to Google Search Appliance and later a multi-server deployment of Funnelback. This enabled federated search across LSE's complex IT landscape, providing search for LSE's public digital presence and internal digital workplace (intranet and related services). Responsible for deployment and BAU (business as usual) management of enterprise search.

Introduced rich-media streaming of LSE events for live and on-demand delivery Working with George Soros' team, we developed the streaming infrastructure needed to deliver one of his LSE lectures live, and used the success of this to provide video streaming of LSE events going forward. Memorable examples of talks LSE was able to broadcast include Dmitry Medvedev (Russian President), Ben Bernanke (Chairman of the Federal Reserve), Bill Gates and Dalai Lama. 

Led European tender process to select LSE's first - and still current - CMS Working closely with stakeholders, I chaired the panel that ran the selection process and decided on the preferred bidder.

Managed LSE's committee papers, working with committee secretaries to make these available via the intranet We developed a document repository, connected this to the intranet for web-based access, and coordinated committee secretaries to ensure papers where published and managed securely yet accessible to those who needed them.

Introduced persona-led approach to digital product development Persona-led approach to digital products from 2007, starting with the redevelopment of LSE's 'Experts' database. Shortlisted for Outstanding ICT Initiative of the Year (2009) by Times Higher Educations Awards.

Projects Director - London School of Economics & Political Science (LSE)

Introduced PRINCE2 to LSE Led the business case for and subsequent project to move LSE from various project management methodologies within IT and 'customer' departments to PRINCE2. This initiative lives on in the form of LSE's Programme Office.

Web Manager - London School of Economics & Political Science (LSE)

Pioneered web-first publishing using LSE's undergraduate and graduate prospectuses, and Calendar (LSE's regulations) Using XML, XSLT and Quark, we migrated LSE's core publications to XML and created the technology and processes necessary to maintain a single XML source from which print and web versions were created. For the first time, this enabled LSE to publish web and print versions of its prospectuses on the same day. LSE was the first university to achieve this.

WWW Editor - King's College London (KCL)

RNIB award for accessibility of KCL website Recipient of the RNIB's first web accessibility award for the exemplary accessibility of KCL's website. In addition to technical knowledge of accessibility standards, this was achieved by testing the website with visually impaired users.

Visiting Lecturer - University of Westminster

Taught statistics and experimental methodology at undergraduate level Led an undergraduate course for students in the social sciences to teach them how to develop hypotheses, design and conduct experiments and analyse the data both by hand and using SPSS.