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Summary

With 10 plus years within an office I have gained knowledge within the customer service, leadership, team management, human resources, and delegations aspects of an office. 

Work experience

Sep 2014Present

Branch Administrator/Accounts Receivables

Safety-Kleen Systems, Inc.
  • Collect 90 + thousand dollars each month
  • Process manual documents for invoicing
  • Key in Oil Filter documents for invoicing
  • Proactively call customers to keep them from past due balances
  • Lead accounts reconciliation actions
  • Provide account maintenance
  • Compile customer information sheets
  • Personnel Card entry and reonciliation
  • Trip and dispatch log reconciliation
  • Account Receivable remittance
May 2014Sep 2014

Receptionist

Career Personnel

Assignment 1: Longview Economic Development Corporation

  • Answer 4 Line Phone
  • Greet employees
  • Greet clients
  • Cut out news articles that pertain city development

Assignment 2: Career Personnel

  • Input payroll
  • Answer 5 Line Phone
  • Greet employees, clients, and applicants
  • Ask possible applicants to obtain specific knowledge
  • Assist with application process
  • File and retrieve documents
  • Prepare, compile, and sort data pertaining employment
  • Explain hiring process
  • Conduct background checks
  • Score examinations
May 2013Dec 2013

Store Manager

Dollar General
  • Increased sales volume by 25% in less than a year
  • Maintained accoubts payable books
  • Reconciled bank statements
  • Reconciled accounts receivable
  • Implemented new ordering process
  • Managed staff of 6 sales associates, 2 team leaders, and 2 assistant managers
  • Interviewed job candidates and made staffing decisions
  • Completed profit and loss performance reports
  • Hired, trained, and evaluated personnel in sales
  • Conducted recruitment events
  • Forecasted budgets and authorized payments
Dec 2011Feb 2013

Dispatch Manager

IESI
  • Achieved a 91% on time shipment rate
  • Reconciled accounts and forwarding balances
  • DOT log file maintenance
  • Supervised material flow and storage
  • Conducted inventory and orders
  • Coordinated schedules
  • Time tracking on assignments to insure DOT rules
  • Implemented training program for new dispatchers
Aug 2007Mar 2011

Night Supervising Dispatcher

Plains Marketing
  • Implemented training guide for all new dispatchers
  • Achieved a 93% on time shipment rate on million dollar worth of assets
  • Forecasted manpower requirements based on company target daily workload
  • Managed filing system
  • Supervised material flow and storage
  • Enforced on time delivery hauls by shifts
  • Assigned and routed 90+ drivers
Nov 2002Dec 2006

Customer Service Professional Tier 2/Leader

SiTEL Corporation
  • Investigated and resolved customer complaints
  • Scored in top 10% of employees in first call resolution
  • Implemented new hire training team strategies
  • Successfully acquired an average of 35 new customers per week generating a 1.2% growth in call center growth of revenue
  • Handle over 100 calls daily that were escalated from Tier 1

Education

Sep 2014Aug 2015

Associates of Arts in Business

University of Phoenix

3.74 GPA

Skills

Written/Verbal Communication

Academic writing, Professional writing, Business documentation, Informal/Formal email, Presentations, Form Editing

Staffing

Ultra Staff, Recruiting, Interviewing, Employment Verification, Background Check, Employee Scheduling, Filing, Customer Service

Dispatching

Emergency, Non-emergency, Transport, Industrial, Mapping, Routing, Scheduling, DOT Logging, Bill of Lading, Label, DOT Stickers, Result Driven, Training, Dispatch Management, Time Management, CRM

Computer Programs

Beacon, Citrix, Training, Internet, Online QuickBooks, PeopleSoft, Ultra Staff, Microsoft Office, HP Print, AOL, Internet Explorer, Email, CRM, Dropox, Google, EverNote

Computer Hardware

Personal Computer, Laptop, Microsoft Windows, Printers, Copiers, Fax Machine

Customer Service

Call Center operations, Team Building, Training, First Call Resolution, Account Maintenance, Customer Relations, Problem Solving, Critical thinking, Data Entry

Administration

Office administration, Record Keeping, Organizational skills, Report generation, Spreadsheet maintenance, Internet, Email, Document managing

Management

Time management, Employee scheduling, Payroll,  Retail Management, Training, Recruiting, Interviewing, Leadership, Human Resources

Leadership

Team building, Project leader, Communication, Team empowerment

Microsoft Office

Word, Excel, Outlook, PowerPoint

Accounts Receivable

Reconciliation of accounts, Collection calls, Payment remittance,  Account maintenance, Credit refunds, Invoice Processing

Portfolio

Customer Service Training Power Point Presentation 

Portfolio

Accounting Forms