Stephanie Ransom

Summary

With 10 plus years within an office I have gained knowledge within the customer service, leadership, team management, human resources, and delegations aspects of an office.

Work experience

Sep 2014 - Present

Branch Administrator/Accounts Receivables

Safety-Kleen Systems, Inc.

Collect 90 + thousand dollars each month
Process manual documents for invoicing
Key in Oil Filter documents for invoicing
Proactively call customers to keep them from past due balances
Lead accounts reconciliation actions
Provide account maintenance
Compile customer information sheets
Personnel Card entry and reonciliation
Trip and dispatch log reconciliation
Account Receivable remittance

May 2014 - Sep 2014

Receptionist

Career Personnel

Assignment 1: Longview Economic Development Corporation

Answer 4 Line Phone
Greet employees
Greet clients
Cut out news articles that pertain city development

Assignment 2: Career Personnel

Input payroll
Answer 5 Line Phone
Greet employees, clients, and applicants
Ask possible applicants to obtain specific knowledge
Assist with application process
File and retrieve documents
Prepare, compile, and sort data pertaining employment
Explain hiring process
Conduct background checks
Score examinations

May 2013 - Dec 2013

Store Manager

Dollar General

Increased sales volume by 25% in less than a year
Maintained accoubts payable books
Reconciled bank statements
Reconciled accounts receivable
Implemented new ordering process
Managed staff of 6 sales associates, 2 team leaders, and 2 assistant managers
Interviewed job candidates and made staffing decisions
Completed profit and loss performance reports
Hired, trained, and evaluated personnel in sales
Conducted recruitment events
Forecasted budgets and authorized payments

Dec 2011 - Feb 2013

Dispatch Manager

IESI

Achieved a 91% on time shipment rate
Reconciled accounts and forwarding balances
DOT log file maintenance
Supervised material flow and storage
Conducted inventory and orders
Coordinated schedules
Time tracking on assignments to insure DOT rules
Implemented training program for new dispatchers

Aug 2007 - Mar 2011

Night Supervising Dispatcher

Plains Marketing

Implemented training guide for all new dispatchers
Achieved a 93% on time shipment rate on million dollar worth of assets
Forecasted manpower requirements based on company target daily workload
Managed filing system
Supervised material flow and storage
Enforced on time delivery hauls by shifts
Assigned and routed 90+ drivers

Nov 2002 - Dec 2006

Customer Service Professional Tier 2/Leader

SiTEL Corporation

Investigated and resolved customer complaints
Scored in top 10% of employees in first call resolution
Implemented new hire training team strategies
Successfully acquired an average of 35 new customers per week generating a 1.2% growth in call center growth of revenue
Handle over 100 calls daily that were escalated from Tier 1

Education

Sep 2014 - Aug 2015

Associates of Arts in Business

University of Phoenix

3.74 GPA

Skills

Written/Verbal Communication

Academic writing, Professional writing, Business documentation, Informal/Formal email, Presentations, Form Editing

Staffing

Ultra Staff, Recruiting, Interviewing, Employment Verification, Background Check, Employee Scheduling, Filing, Customer Service

Dispatching

Emergency, Non-emergency, Transport, Industrial, Mapping, Routing, Scheduling, DOT Logging, Bill of Lading, Label, DOT Stickers, Result Driven, Training, Dispatch Management, Time Management, CRM

Computer Programs

Beacon, Citrix, Training, Internet, Online QuickBooks, PeopleSoft, Ultra Staff, Microsoft Office, HP Print, AOL, Internet Explorer, Email, CRM, Dropox, Google, EverNote

Computer Hardware

Personal Computer, Laptop, Microsoft Windows, Printers, Copiers, Fax Machine

Customer Service

Call Center operations, Team Building, Training, First Call Resolution, Account Maintenance, Customer Relations, Problem Solving, Critical thinking, Data Entry

Administration

Office administration, Record Keeping, Organizational skills, Report generation, Spreadsheet maintenance, Internet, Email, Document managing

Management

Time management, Employee scheduling, Payroll, Retail Management, Training, Recruiting, Interviewing, Leadership, Human Resources

Leadership

Team building, Project leader, Communication, Team empowerment

Microsoft Office

Word, Excel, Outlook, PowerPoint

Accounts Receivable

Reconciliation of accounts, Collection calls, Payment remittance, Account maintenance, Credit refunds, Invoice Processing

Experienced Office Manager