Past Projects


Josie Ramunno, Senior Manager, Retail Programs, BMO Financial Group, Institute for Learning:

January 2012 - Josie worked with Stephanie at BMO Financial Group

"Stephanie brought enthusiasm, professionalism and creativity to the project. One of Stephanie's greatest strengths is her ability to manage relationships and work collaboratively with our business partners and team members - she managed our partner's expectations relative to learning deliverables while representing the team in a positive and professional manner. She combined her in-depth knowledge of adult learning theory and instructional design experience to determine the appropriate solutions to address client's needs - always keeping the customer at the centre.  Stephanie is a very dedicated and reliable team player - she possesses the necessary experience, interpersonal skills, and work ethic that would be valued by any team."

Lisha van Leeuwen, MBA, CHRP, Director, Capital Markets & PCG Learning, BMO Bank of Montreal:

February 2012 - Lisha Managed Stephanie at BMO Financial Group

"Stephanie is an immensely talented learning professional who constantly adds value when she is working with her clients delivering innovative and relevant solutions. She engages collaboratively with business leaders, subject matter experts and other human resource partners to consistently manage learning initiatives with flawless execution. Applying strong project management and systems thinking, she drives projects through on time, within budget and most importantly sustaining standards of excellence. She always puts the client and the learner at the center of everything that she does. Stephanie is someone who is generously equipped with all forms of intelligence - mind, heart and spirit."

Christina Cleveland, CTDP, Senior Director, Talent Development Solutions, CMC:

January 2012 - Christina Managed Stephanie at Canadian Management Centre & ING DIRECT

"Stephanie has a unique approach to clarifying needs and her understanding upfront to ensure she is able to adapt her approach to exceed expectations - the hallmark of a successful learning professional. Stephanie was a valued member of our team. I was always confident she would operate in the best interest of our organization and our clients and could trust her with the most complex assignments." 

Natasha Mascarenhas, Director, Human Resources, ING DIRECT Canada:

February 2012 - Natasha Managed Stephanie at ING DIRECT

"Stephanie was a pleasure to have on the team. She had a strong passion for learning and this was evident in everything that she delivered. She did not hesitate to lend a hand and always went the extra mile."

David Bradshaw, VP. Sales and Service ING DIRECT:

September 2009 - David worked with Stephanie at ING DIRECT

"Stephanie was an outstanding trainer based on the following attributes: 1. Sought to understand needs of her client group 2. Worked with a great sense of urgency 3. Focused on the client 4. Extremely flexible 5. Had great interpersonal skills. It was a big loss of ING DIRECT. I am happy to recommend Stephanie for any Sales/Service Training role."

Tina Rodgers, Director, Learning & Organizational Development, ING DIRECT:

September 2009 - Tina managed Stephanie at ING DIRECT

"Stephanie Craig was one of the best employees that I have ever had the opportunity to work with. I remember and often wish I still worked with an employee as dedicated and skilled as Stephanie."

Volunteer Experience

Canadian Society for Training & Development

  • Chapter Chair/President, York-Simcoe Chapter (2011 to present)
  • Judge, Canadian Awards for Training Excellence (2010 to present)
  • Director, York-Simcoe Chapter (2010 to 2011)

Work experience

Work experience
Dec 2012 - Present

Senior Manager & Learning Partner, Corporate Areas

BMO Financial Group, Institute for Learning

Accountable for learning strategy development and management for all BMO Corporate Areas including Enterprise Risk & Portfolio Management (ERPM); Corporate Communications; Legal, Corporate and Compliance Group (LCCG); Finance; The Office of Strategic Management (OSM); Human Resources; Corporate Marketing; and Corporate Audit.

Apr 2011 - Dec 2012

Learning Manager, AML Enterprise Operations

BMO Financial Group, Institute for Learning

Accountable for ongoing assessment of training needs, creation of departmental learning strategy, and for oversight of the design, development, and delivery of strategic and sustainable training programs for BMO's AML Enterprise Operations unit.

May 2010 - May 2011

Senior Instructional Designer, Sales & Service Learning Solutions

BMO Financial Group, Institute for Learning

Accountable for leading the design and development of learning and performance-focused solutions for complex and impactful enterprise-wide and group-specific business initiatives that enable Banking Groups to achieve visible and measurable improvements to human performance and development, productivity, and business results. Accountable for coaching and providing review guidance to Instructional Designers and Associate Instructional Designers within the team and for providing advice/input to support clients in meeting their business objectives.

Oct 2009 - May 2010

Instructional Designer, Capital Markets & Private Client Group Learning

BMO Financial Group, Institute for Learning

Designed and developed learning and performance-focused solutions for business initiatives across PCG lines of business that enabled PCG businesses to achieve visible and measurable improvements to human performance, development, productivity, and business results.

Jan 2009 - Oct 2009

Instructional Designer, Customized Learning Solutions Group

Canadian Management Centre

Responsible for researching, designing and developing high-end, customized learning solutions. Focused on assigned opportunities to design proposed solutions which were aligned with the culture, strategy, priorities and business objectives of a client's organization. Leveraged best practices in instructional design to create instructor-led, e-Learning and blended learning solutions.

Oct 2006 - Dec 2008

Learning Solutions Consultant, Customized Learning Solutions Group

Canadian Management Centre

Supported the Learning Solutions Group Managers in their efforts to develop fully customized and integrated learning solutions which were aligned with the culture, strategy, priorities and business objectives of CMC client organizations.

Jan 2006 - Oct 2006

Learning & Development Consultant


Established and developed ongoing partnerships with assigned client groups. Key contact person for all training activities within assigned client groups. Assisted with or lead special HR projects as required (i.e. the design and implementation of a succession planning process for non executive positions, creation of behavioural indicators for ING DIRECT core competencies). Administered on-line quarterly employee engagement survey, compiled data, analyzed findings, prepared findings reports and presented reports to the appropriate executives within each area of the business.

Apr 2004 - Jan 2006

Training Specialist


Facilitated 4-week Sales and Service new hire training program.Coordinated and facilitated Orientation sessions for employees, managers, and executives new to the organization. Identified opportunities to add training solutions based on client need; Designed, developed, and facilitated training sessions for Microsoft Word and Microsoft Excel, annual RSP refresher training, product and technological update training sessions, etc.


Jul 2012 - Jun 2014


University of Calgary


2009 - Present

CTDP - Certified Training & Development Professional

2010 - Present

Kirkpatrick Evaluation Methodology Certification

Kirkpatrick Patrners, LLC
2005 - Present

Master Trainer

Langevin Learning Services