Customer Service Representative
First Energy Corporation
- Answered calls and responded to emails quickly and accurately, handled customer inquiries via inbound calls, email and fax.
- Managed and resolve customer complaints, and performed follow-up customer calls when necessary.
- Processed orders, forms and applications, and escalated priority issues.
- Followed all government regulatory and Federal Energy Regulatory Commission requirements and regulations.
- Maintained detailed account records and contact logs using SAP Software.
- Explained credit terms for late payments andhandled high bill disputes including payment arrangements.
- Processed and mailed invoices.
- Wrote professional business correspondence.
- Provided accurate and appropriate information to customer inquiries.
- Performed credit checks on all new customers.