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Summary

Results oriented and dedicated professional with over 5 years of experience in Customer Service. Demonstrated success with training employees and development. Demonstrates ability to gain customer trust and provide follow up. Exceptional track record of assisting in implementation of reporting procedures to customer. Expertise in resolving escalated service issues. 

Work History

August 2014Present

 Transit Driver

RTEC
  • Show up to work in a timely manner
  • Take work orders from supervisor for client trip
  • Drive clients to their destinations on time
  • Assist clients as they get into and out of the vehicle
  • Report back to the supervisor when clients have been dropped off at their destination
  • Report traffic delays en route back to supervisor
  • Report any incidents or accidents to the supervisor
  • Operate wheelchair lifts as needed
  • Adhere to company policies and protocol
July 2013August 2014

Floor Care Technician

National Management Resources.
  • Follow established safety precautions.
  • Perform proper techniques of floor care and preparation of areas to be cleaned, buffed, stripped or waxed as well as carpet cleaning
  • Must be able to operate and maintain all floor cleaning/finishing equipment to include but not limited to floor buffer/burnishes, water extraction machine, and carpet cleaning equipment.
  • Follow established safety precautions for cleaning and maintaining all areas of the facility
  • Prepare all set ups with tables, chairs, and tablecloths as directed by set up diagram
  • Perform other duties as assigned by the Housekeeping/Laundry Supervisor or the Director of Environmental Services.

July 2007July 2013

Assistant Store Manager

The Filter Place
  • Create schedules to ensure adequate and efficient staffing at all times

  • Report staff hours to the Payroll department and respond to inquiries

  • Recruit, interview, hire, and train retail sales staff as required

  • Advise Store Manager on staffing needs and personnel issues

  • Assist Store Manager with duties and tasks as required in a retail environment, and assume the role

of Store Manager in his or her absence

  • Facilitate clear communication between retail floor staff and office staff

  • Schedule Product Knowledge sessions with various sales representatives

  • Provide expert advice to customers in all areas of the store

  • Proactively build and maintain customer relationships

  • Ensure that newly-received product is stocked in a timely manner

Education

Aug 2008May 2012

High School Diploma

Barbourville Independent Schools
  • Graduated with a 3.0 GPA
  • Participated in extra curricular activities    

Skills

  • Top-Notch Communication Skills
  • Creativity
  • Good Writing Ability
  • Computer Skills
  •  Re-engineering Skills
  • Team Player
  • Public Speaking
  • Troubleshooting
  • Attention to details
  • Experience in training co-workers

References

Furnished upon request.