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Work experience

Aug 2014Dec 2014

Marketing Operations Manager


Works closely with the EVP of Operations to facilitate the development of strategies and plans for the business as a whole and measurement of the implementation progress. Ensures information flow to and from the integration team and act on behalf of the EVP of Operations with leadership, employees and key support groups..

  • Planned for increased marketing efficiency and agency performance by developing and optimizing a foundation for quality by reinforcing marketing with processes, technology, metrics, flow charts and best practices.
  • Converts informational needs into requirements and ultimately operational solutions.
  • Assists with strategic lifestyle marketing research as requested.
  • Manage event planning and corporate events.
Apr 2014Aug 2014

Corporate Executive Administrator, Operations


Managed day-to-day operations of the company, planning meetings, auditing internal expenses, HR support, recruiting and onboarding, licensing coordination for company, perform project work via Duffey Petrosky shared needs, and acted as a principal aide to the CEO to coordinate activities of agency priorities and procedures in support of organizational goals. 

  • Conducted project status with CEO and executive team in support of company goals.
  • Managed a broad range of confidential administrative support services for the CEO.
  • Sourced resumes and candidates on a regional level utilizing various resources, scheduling interviews with applicants and hiring managers, assessing candidate qualifications, and developed appropriate recruitment opportunities.
  • Oversaw records and maintenance of employee information, such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, disciplinary actions, and terminations/separations of employment.
  • Assisted the CEO in the preparation and emailing of outgoing correspondence, as well as the production of reports and presentations.
May 2010Apr 2014

Operations Manager, Shared Services-Business Operations


Managed Michigan and Wisconsin markets; generating and auditing invoices, processing contractor payroll, coordinated Talent onboards locally and remotely, administered benefits and enrolled Talent in benefits; HR support as needed, licensing coordination for company, performed project work via Shared Services, and consistently managed daily office functions with minimal direction.


  • Processed payroll on a weekly basis for 200+ contract employees with minimal errors and within the allotted timeframe. Broad understanding of timecard features and alternative time processing systems (client VMS) and the relationships between the payroll/invoicing process. Implemented a new invoicing process, which resulted in a cost savings of over $500,000 and improved invoicing accuracy from 57% to 99%.
  • Managed account payables to ensure timely payment of local expenses as well as client invoicing with Accounts Payable team in Boston headquarters. Redesigned Aquent’s account payable expense procedures to streamline process and decrease corporate credit late fees.
  • Acting as human resources for Detroit and Wisconsin markets. Conducts professional and comprehensive talent and internal staff onboardings.
  • Managed I-9 procedures for Aquent field offices and staff, lead maintenance of Hire Right database, serves as Web Help Desk technician to ensure all compliance requirements are being met, successfully train all newly hired Office Managers about Form I-9, hold country-wide meetings to communicate new processes or updates.
  • Project leader for team that introduced Shared Services recognition program, which includes heading community blog as head content writer, organize team building and morale boosting events.
  • Handled company licenses and registration with Hoovers,, LinkedIn, Provisor Brainbench, etc. Created and manage Google site for internal staff as reference for staffing resources.
  • Advised on RFP service to assist with Aquent’s business development goals, maintained team schedule for proposal submission deadlines, increase accuracy on responses, decreased administrative tasks performed by account directors, format and edit all documents which has lead to a win rate of 67%.
  • Provided internal staff support locally with event coordination, accounts receivables liaison to Diversified Client Services team, vendor and client relations, facilities management, technology support, supervised office supply orders and office appearance, and administration of records management.
May 2005Jan 2010

Sr. Administrative Assistant, Human Resources

BBDO Detroit

Supported management and employees, new hires, terminations, audits, paid time off administration, agency time reporting, records management, employment verification, HRIS data entry and project management.


  • Assisted and maintained daily functions of the team within a high level of confidentiality, while receiving minimal direction, to maintain department productivity.
  • Developed and coordinated company events, Green Ideas initiative, employee recognition programs, volunteer programs, as well as developed creative agency communication pieces for such events and programs, resulting in improved company morale and corporate social performance.
  • Managed and maintained agency communication tools: HR database systems, personnel requisitions, HR intranet page, agency Widget, agency emails, updates and audits of agency organization charts, temp contract request forms, etc.
Aug 2003Apr 2005

Office Manager


Consistently managed daily office functions with minimal direction.


  • Performed office-management / secretarial duties: i.e., multi-phone system, shipping and receiving, filing, ordering of office supplies, database entry, building maintenance, personal errands and projects for CEO and VP, etc.
  • Acted as data-organization and presenter for several projects: organized and analyzed data, made presentations, scheduled work assignments and appointments.
  • Responsible for financials of office accounts payable, bill payment and deposits, tracking company expenses and budgets.
  • Worked as human resources and public relations for office: conferred with insurance agencies, accountants, communications companies, auto, travel and entertainment.



OS X Yosemite
VMS Client Portals
Microsoft Office
Adobe Creative Suite
File Transfer Portals
HRIS Systems
Google Systems
Database Entry