Download PDF

Stephanie Gilliam

Management/Team Lead

Summary of skills

  • Certified Associates in Project Management (CAPM)
  • Knowledge of accounts and book keeping 
  • Moderate Epic training; insurance verification and pre-authorizations  
  • Skilled in developing budgets and forecasting 
  • Excellent leadership, interpersonal, and motivational skills and be a team player
  • Extremely efficient multi-tasking capabilities, work delegation and team management skills
  • Expertise in planning, prioritizing, analyzing and organizing workflow
  • Capable of working with multidisciplinary clinical teams to ensure optimal utilization of department resources through participation in assessment, planning, monitoring and reporting.
  • Volunteer Special Events, sub-committee coordinator  for the Habitat for Humanity, Arlington, VA  
  • Served as a volunteer Team Manager for Fairfax County - "Celebrate Fairfax" ((INOVA) 2014,2016,2017)



Certified Associates in Project Management (CAPM) 

ECPI University Manassas, VA 

Expert  Rating 

Work experience

Nov 2011Nov 2016

Scheduling Registrar II

Inova Health System / Northern Va Cardiology Associates(NVCA)

     Performed in-patient and out-patient scheduling, registration and check out procedures

  • Used EPIC to produce insurance verification and pre-authorizations
  • Knowledge of the regulatory requirements for health systems EHRs
  • Analyzes patient accounts for collections and research within areas and scope of responsibility
  • Demonstrated exceptional problem solving skills
  • Received 76 inter-system certificates in various areas of management, policy, safety and customer service training in the first two years of employment 
  • Assisted with the coordination of coverage and work flow to ensure smooth operations
  • Provided assistance for resource allocation
  • Served as an analyst for the  "Meaningful Usage/ Attestation Team"  
  • Scheduled intravenous and office procedures while managing ten doctors calendars 
  • Completed acquisitions merger from NVCA  to INOVA Health Systems in June of 2013
Apr 2011Sep 2011

Research Analyst

Expand Corporation
  • Performed comparative analysis and data entry administrative procedures for classified governmental projects.
  • Formulated analysis plans and acquiring client sign-off
  • Participated in the revenue cycle management process within the organization
  • Conducted in-depth data analyses using traditional and advanced methods
  • Authorized reports containing actionable recommendations
  • Implemented web site mining and research achieving project time lines
  • Work with human resource departments and hire candidates within the estimated budget  
Jun 2006Apr 2011

Small Business Owner

Knowledge Hill L.L.C
  • Permitted with Fairfax County Department of Child Services as preferred childcare provider
  •  Developed essential lesson planning formulas for youth six weeks to six years old.
  • Created volunteer initiatives, athletic programming, social events and creative counseling sessions for “At-risk youth”.
  • Cultivates artistic community engagement events and activities.
  • Formulated partnerships with various non- profit and developmental agencies for health awareness, poverty control, homeless prevention and continued education.
  • Maintained accurate performance, attendance and expense reports
  •  Internal and external benchmarking activities monitoring
  • Established lines of communication between various businesses vendors, media, entertainment, social service, government, and public agencies; to provide services for non-profit agency.
  • Introduced new policies, rules and regulations and ensure they are followed 
  • Performed case/ risk management analyst and emergency outreach solicitations for co-operative services.
Nov 2005Nov 2007

Medical Record Administrative Supervisor

Medical College of Georgia (Metro State Prison)
  • Evaluated and performed audit analysis for medical charts daily, for inter-system inmate transfers using electronic management software.
  • Preformed insurance verification's and compiled billing request; processing ESO/ HECFA forms
  • Participates in the design of patient information systems involving: receiving, storing, processing, and communication of data.

  • Evaluates the indexes and other component parts of the filing systems.

  • Monitors chart entries to ensure accuracy and completeness.

  • Became fluent with OSHA and HIPPA regulations and procedures
  • Mentored staff to develop their productivity, accuracy and expertise
  • Assisted risk management sector with resource programming for client external care
  • Assisted in pre-screening procedures and office exams utilizing certified nursing skills


Mar 2014June 2017

Bachelor of Science in  Business Administration with a concentration IT Management

ECPI University

Manassas, VA Campus