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Stephanie Figueroa

Over five years of outstanding customer service complimented by qualified sales experience.

Work experience

Aug 2014Present

Customer Service Specialist/Sales Associate

From the Source
  • Receptionist work: Showroom greeting,. answering and distributing all incoming calls and emails, creating and updating client accounts, collecting all payment types for invoice finalizing.
  •  Delivery: Providing delivery/freight/UPS quotes, collecting COI requirements, scheduling, maintaining an organized delivery calendar
  •  Customer Service Issues: RMAs, repair quotes, collecting photos of damaged goods for company records and product development team, maintaining company Return Policy, strategic problem solving, interacting with carpentry and finishing teams for resolutions
  • Sales: Purchase orders, estimates, trade professional orders, Special Custom Orders, Reorders, wholesale assistance, tracking products on incoming containers, product repair and modification forms, prospecting and consistent followups, entry design consulting
  • Website work, visual merchandising, trade shows, digital projects, Inventory
Apr 2014Aug 2014

Assistant Store Manager

American Apparel

Opening and closing stores Making store schedules Administering returns and store credit• Setting sales goals Working with staff to meet and exceed sales goals Dividing tasks among sales associates Assistance in interviewing and training new employees Informing staff of new updates and general developments in the company Merchandising Inventory Access to store safe and alarm systems Overseeing entire store operations

Aug 2013Jan 2014

Front Desk Manager

Crunch Gym

Manage Daily Club Reports to Club Greet all members & guests Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in courteous, helpful, professional manner Communicate special events to members and guests Sell Bliss retail products•Manage retail inventory Assist in retail, juice bar, and childcare areas as needed Facilitate payment of member services Know club facility, services, and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management

Jul 2012Jul 2013

Shift Supervisor

Baked By Melissa

Opening and closing any Baked By Melissa location Handling register transactions including cash, credit, debit, or gift card Drawer counts, closeouts, drops Providing customer service over the phone Safe and alarm code access Communication with main headquarters for employee reviews and promotions Work alongside store managers to coach employees and maintain a friendly, easy-going, customer-focused work environment.

Aug 2010Jul 2012

Front Desk Manager

Equinox Fitness

Provide excellent customer service by utilizing multitasking skills, polite manner, and effectiveness Greet one hundred percent of all members Know eighty percent of all members Handle transactions including cash, credit, debit, travelers' cheques, and returns Keep drawer counts and manage funds made daily Help consumers with general promotions in club and all club products Restocking and Inventory Handle all customer issues File reports about lost, stolen items  accident/injury reports Open and close numerous Equinox clubs Book and check out all spa appointments Answer all incoming calls Update FD team on all promotions Front desk new employee training



Microsoft Office Suites •Apple Programs •FCPX •Bilingual

Text section

References Available Upon Request