Customer Service Specialist/Sales Associate
Aug 2014 - Present
- Receptionist work: Showroom greeting,. answering and distributing all incoming calls and emails, creating and updating client accounts, collecting all payment types for invoice finalizing.
- Delivery: Providing delivery/freight/UPS quotes, collecting COI requirements, scheduling, maintaining an organized delivery calendar
- Customer Service Issues: RMAs, repair quotes, collecting photos of damaged goods for company records and product development team, maintaining company Return Policy, strategic problem solving, interacting with carpentry and finishing teams for resolutions
- Sales: Purchase orders, estimates, trade professional orders, Special Custom Orders, Reorders, wholesale assistance, tracking products on incoming containers, product repair and modification forms, prospecting and consistent followups, entry design consulting
- Website work, visual merchandising, trade shows, digital projects, Inventory