Summary

An experienced customer services executive with several years of experience working in customer support departments within UAE and Philippines.

Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.

Has an enthusiastic and positive attitude and works hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for a company.

Personal Traits

  • Empathetic towards others.
  • Enjoys assisting both clients and co-workers where possible.
  • Ability to remain calm in difficult situations.
  • Team player with positive attitude.

Skills

Skills

Customer Support

Telephone Manner

Accurate Record Keeping

Microsoft Powerpoint

Microsoft Excel

Microsoft Word

Work History

Work History
Aug 2014 - Present

Customer Care Specialist

Concentrix

A fast-paced team in a public-focused contact centre environment, answering and processing technical calls directly from the public.  Focused on ensuring customers receive the right level of service and advice as quickly as possible. Involves working closely with technical professionals to ensure the highest possible standard of service.

Jun 2012 - Oct 2013

Administrative Assistant

Geo-Strategic Commodities Consulting

Required to create and send monthly invoices. Reconciliation of financial and credit accounts. Ensured prompt collection of all receivables. Track and pay vendors in a timely manner. Assemble and share information with all team members. Maintain an accurate and orderly account filing system. Assist with payroll and keeping employee data accurate. Provide administrative and human resources support as requested. Assist in Purchase orders, data maintenance as well as create report, memos, etc.

Dec 2011 - Jun 2012

Waitress

Golden Tulip Al Jazira
Responsible for the service of beverages to the guests in a friendly and courteous manner. Ensured the cleanliness, maintenance and upkeep of all equipment, furniture and facilities. Provided support to bar staff when required. Worked as hostess to welcome and seat new guests.
Jan 2010 - Feb 2011

Customer Support

Asia Brewery Incorporated
Handled incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues were resolved both promptly and accurately. Needed to answer the questions of customers regarding the products or services and its operation or maintenance. Handled and resolved customer complaints. Educated customers on product lines & specifications.

Education

Education
2003 - 2005

Software Development

AMA College
1999 - 2003

Secondary School

The Sisters of Mary School

Certifications

Certifications

Customer Director/Eligibility Advisor Training

Concentrix

Business English Course

Eton