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Summary

An enthusiastic, skilled and reliable IT professional   with good all-round supervisory and technical expertise gather through my  years in the field, seeking a position that reflects my experience, skills and personal attributes including dedication, meeting goals and the ability to follow through.

Work History

April 2016Present

Support Manager

TECSYS

Manager  of the 1st level support team for the ELITE suite  . I'm responsible for the daily operation of  a team of 9 support analyst.

Functions: Case management, escalation, process creation and improvement for overall support operations. The support team is compose of people in Montreal and in the UK.

Feb 2006April 2016

Development & Support manager

Telus Health

Manager for the Remote care patient monitoring project. (Current assignment)

Lead a team of software developer (10) in their daily activities within the Scrum methodology. Lead a team application support specialists (4) using the Kanban methodology.

Manager of the DIS Health portals team. (Previous assignment)

Lead a team of software developer (9) and business analyst (2)

Duties:

  • Manage daily development and support activities for both team
  • Participate in Scrum meetings
  • Implement Kanban process for the support team
  • Prioritization of the work
  • Revised and improve processes 
  • Collaborate with Product group for releases and product road map
  • Work closely with our professional services team for client services
  • Employee evaluation and career advancement
  • Manage SAAS environment  activities (support & deployment)
  • Manage internal environment activities (support & deployment)
  • Client ticket management and reports (KPI)
  • Participate in RFP response for technical area



Sep 2005Jan 2006

System Analyst

Videotron

Analyst-Programmer on B2B integration project using the Software AG (webmethods) platform

Duties:

  • Technical requirement analysis for SAP integration
  • Code changes to integration between Remedy system and phone number allocation system


Nov 2004Sep 2005

Technical team leader

Computer Horizons

Team leader of of team of consisting of 3 system developer responsible for the development of the webmethods framework allowing the exchange of information between the JD Edwars/Peoplesoft backend system

Duties:

  • Management of daily activities
  • Task assignment and prioritization.

  • Report to management for work progress
  • Assist and guide the team on technical challenges
  • Code review


Feb 2002Nov 2004

Team Leader

Future Electronics

Manager of development team (6 people) for all IT applications (4)  for the Marketing department within the enterprise

Duties:

  • Management of daily activities
  • Task assignment and prioritization.
  • Design and document technical specification and design
  • Code review
  • Establish development guidelines
  • Liaison between the technical team and business team  


19912002

IT consultant

Doing different mandate as  a developer for different clients

Duties:

  • Visual Basic contract development
  • C# web development
  • Java web development


Certifications

2016

ITIL Foundation 

in progress

2014

Telus Leadership Program

Program given by Telus to Manager that shows potential to become Director in the future and had performed over expectation the year before

2000

CIW Web certification

Education

Sep 1990

Collegial certificate

Diploma as a programmer-analyst