• Stratford-Upon-Avon, UK

Stella Harrison

I am a dynamic individual that has proven experience working across multiple industries keen to enhance my career undertaking new challenges within the IT industry
 
I have extensive experience in operational readiness, demonstrating this through my time at the London 2012 Olympic and Paralympic Games: equally, I have also led a team of IT engineers at a Tier One Investment Bank.
I have had significant exposure to senior internal and client-facing stakeholders at a management and supplier level.

Prince2 Foundation certified and currently studying ITIL V3 Foundation to complete in February, I am highly motivated and pride myself in professional development. I possess a proactive approach to my work and have strong attention to detail & organisational skills.

Key Skills:

▪ IT Service Delivery ▪ Project Management ▪ Resource Management ▪ Schedule Management ▪ Stakeholder Management ▪ Effective Communication ▪ MS Project ▪ Results Oriented ▪ Risk Analysis ▪ Incident Management  ▪ Team Management

Work History

Work History

Project Manager - EMEA

Aug 2014 - Present
Angus Fire Engineering Ltd

• Managing fire safety projects for large EMEA Oil & Gas refineries to ensure full fire protection of tanks and ultimately prevent loss of assets
• Delivering projects with budgets of £500k and providing additional support of those up to £1.6million
•  Successfully completed multiple projects with improved Gross Margin up to +5% and delivering ahead of schedule
•  Assisting the commercial team with project retentions and bonds
• Good risk analysis
• Strong engagement with stakeholders globally at senior levels
• Creating detailed MS project plans identifying milestones and critical path
•  Providing internal management with regular reports on milestones and revenue forecasting and updating clients with regular project reports
• Delegating tasks and responsibilities to appropriate teams/personnel
• Headed up a LinkedIn marketing campaign to raise brand awareness and enhanced the company's email signature to provide a new fresh and professional look

IT Incident Manager

Jan 2014 - Jul 2014
ATOS
  • Outsourced to a Tier One Investment Bank
  •  Managed and monitored incoming calls for 2nd and 3rd line support
  • Raised Service Level Agreements (SLA) achievement by 3% within two months on Morgan Stanley account
  • Managed a team of twelve 2nd Line Support Desktop Engineers
  • Liaised with other support teams to ensure knowledge was shared to improve fault diagnosis and customer ‘down time'
  • Provided a high level of service over and above expectations
  • Delivered continuous improvement of SLA's by prioritising and managing engineer workloads which provided time-effective closure of incidents
  • Analysed statistics to identify risks and trends
  • Raised Issues to create Service Improvement Plans
  • Use of ServiceNow ITSM tool




IT Incident Coordinator

Nov 2012 - Jan 2014
ATOS
  • Coordinated 30 engineers across England and Wales
  • Assigned and followed up incidents and service requests to ensure client SLA targets were met
  • Gathered data on a daily report to highlight and escalate any issues and trends to senior management
  • Use of Service Desk Management, OSD Remedy 7.1, Unicentre Service Desk and Applix programs 
  • Prioritisation of incidents and service requests based on urgency and time scales
  • Creation of weekly account reports

Project Administrator

Dec 2011 - Sep 2012
London 2012 Olympic and Paralympic Games
  • As part of a team developed and maintained a Microsoft Sharepoint collaboration site called The ODA Transport Extranet, which attracted more than 2000 users from major stakeholder groups such as Network Rail, TfL, London Underground, British Transport Police and the Highways Agency to share high-calibre information.
  • Management of the document control function for the ODA-Transport from the project planning through Olympics operations to ultimate handover to The National Archive and the Department of Culture, Media and Sport in which I collated, registered and published over 3,500 performance metrics reports generated by ODA-Transport and stakeholders during Olympics and Paralympics Games-time operation.
  • Super user and trainer of LiveLink, an online document management system.

Accounts/Logistics Assistance

Jun 2010 - Oct 2011
Rapid Engineering Supplies Ltd

      •  Providing Credit Control/Accounts Payable support
      •  Building strong client relationships in industries such as Automotive, FMCG and construction
      •  Sales and after-sales support 

Certifications

Certifications

Prince2 Foundation

2013 - Present
The APM Group Ltd

Basic Disclosure

2013 - Present
Disclosure Scotland

ITIL V3 Foundation

Feb 2016 - Present
APMG

Education

Education

BTEC National Diploma in Travel & Tourism

2007 - 2009
Oxford & Cherwell Valley College