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Summary

I am a dynamic individual that has proven experience working across multiple industries keen to further my career in IT Project Management.

In my current role I have gained practical understanding of hosted web applications, databases (SQL) and browser-based user interfaces, which have given me the technical understanding to manage the delivery of software projects.

Key Skills:

▪ IT Service Delivery ▪ Project Management ▪ Software Implementation ▪ Stakeholder Management ▪ MS Project ▪ Risk Analysis ▪ Incident Management ▪ Team Management ▪ Data Migration ▪ Waterfall ▪ Agile

Work History

Apr 2016Present

Project Manager

Adjuno
  • Managing delivery of bespoke and product Supply Chain Managment (SCM) software solutions to large retail clients
  • Use of Waterfall development method for bespoke solutions and transitioning into Agile methodology for product
  • Undertaking test/Business analyst duties including project requirements documentation gathering and risk analysis.
  • Managing change requests
  • Client relationship management up to director level
Aug 2014Apr 2016

Project Manager - EMEA

Angus Fire Engineering Ltd
  • Managing fire safety projects for large EMEA Oil & Gas refineries to ensure full fire protection of tanks and ultimately prevent loss of assets
  • Delivering projects with budgets of £500k and providing additional support of those up to £1.6million
  • Successfully completed multiple projects with improved Gross Margin up to +5% and delivering ahead of schedule
  • Assisting the commercial team with project retention and bonds
  • Strong engagement with stakeholders globally at senior levels
  • Creating detailed MS project plans identifying milestones and critical path
  •  Providing internal management with regular reports on milestones and revenue forecasting and updating clients with regular project reports
  • Delegating tasks and responsibilities to appropriate teams/personnel
  • Headed up a LinkedIn marketing campaign to raise brand awareness and enhanced the company's email signature to provide a new fresh and professional look
Jan 2014Jul 2014

IT Incident Manager

ATOS
  • Outsourced to a Tier One Investment Bank
  •  Managed and monitored incoming calls for 2nd and 3rd line support
  • Raised Service Level Agreements (SLA) achievement by 3% within two months on Morgan Stanley account
  • Managed a team of twelve 2nd Line Support Desktop Engineers
  • Liaised with other support teams to ensure knowledge was shared to improve fault diagnosis and customer ‘down time'
  • Provided a high level of service over and above expectations
  • Delivered continuous improvement of SLA's by prioritising and managing engineer workloads which provided time-effective closure of incidents
  • Analysed statistics to identify risks and trends
  • Raised Issues to create Service Improvement Plans
  • Use of ServiceNow ITSM tool
Nov 2012Jan 2014

IT Incident Coordinator

ATOS
  • Coordinated 30 engineers across England and Wales
  • Assigned and followed up incidents and service requests to ensure client SLA targets were met
  • Gathered data on a daily report to highlight and escalate any issues and trends to senior management
  • Use of Service Desk Management, OSD Remedy 7.1, Unicentre Service Desk and Applix programs 
  • Prioritisation of incidents and service requests based on urgency and time scales
  • Creation of weekly account reports
Dec 2011Sep 2012

Project Administrator

London 2012 Olympic and Paralympic Games
  • As part of a team developed and maintained a Microsoft Sharepoint collaboration site called The ODA Transport Extranet, which attracted more than 2000 users from major stakeholder groups such as Network Rail, TfL, London Underground, British Transport Police and the Highways Agency to share high-calibre information.
  • Management of the document control function for the ODA-Transport from the project planning through Olympics operations to ultimate handover to The National Archive and the Department of Culture, Media and Sport in which I collated, registered and published over 3,500 performance metrics reports generated by ODA-Transport and stakeholders during Olympics and Paralympics Games-time operation.
  • Super user and trainer of LiveLink, an online document management system.
Jun 2010Oct 2011

Accounts/Logistics Assistance

Rapid Engineering Supplies Ltd
  • Providing Credit Control/Accounts Payable support
  • Building strong client relationships in industries such as Automotive, FMCG and construction
  • Sales and after-sales support

Certifications

2013Present

Prince2 Foundation

The APM Group Ltd
2013Present

Basic Disclosure

Disclosure Scotland
Feb 2016Present

ITIL V3 Foundation

APMG

Education

20072009

BTEC National Diploma in Travel & Tourism

Oxford & Cherwell Valley College