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Steffi Nath

  • Pune Maharashtra
  • 09011924022

Assistant Manager-Guest Relations


Determined to refine and excel in my passion and transform it to a successful career.

Career Statement

To be uniquely versatile in the field of Public Relations & Guest Management and simultaneously achieving targets above expectations.

Personal Information

 Address                      : A3/1103 Kumar Palm Grove,
                                         Kondhwa, Pune - 411048
Date of Birth             : 05th October 1991
Marital Status          : Married
Nationality                : Indian
Languages Known : English, Hindi, Konkani

Educational Qualification

Jun 2009Mar 2012

B A Journalism

St, Xavier's College

Degree in Journalism dealing with Media; Radio, Television and Print Media.

Jun 2007Mar 2009

Class XII

Our Lady Of The Rosary Higher Secondary School
First Class 61%
Jun 2006Mar 2007

Class X

Our Lady of The Rosary High Secondary School
First Class 61%

Work Experience 

Feb 2016Present

Assistant Manager Guest Relations/Duty Manager

Marriott Suites Pune
Dec 2014Oct 2015

Team Leader - Guest Relations/Front Office

Grand Hyatt Goa 

Jun 2012Jun 2014

Guest Relations Officer

Grand Hyatt Goa 

Skills and Abilities

Guest Experience
  • Ensure and provide flawless, upscale, professional and high class guest service experiences.
  • Overlook and coordinate all pre-arrival, arrival and departure experiences of VIP guests.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating.
  • Promote all amenities, benefits and programs offered.
  • Interacting and procuring guest feedback/preferences on arrival, during the stay and on departure.
Team Performance/Development
  • Responsible for the front office team including guest relations team.
    • Direct,coach and manage the front office team to ensure all standards and operating procedures are adhered to.
    •  Examine activities, logbook, assign tasks appropriately and implement control schedule daily.
    • Set goals and targets for the team and appraise team’s performance monthly.
    • Examine activities, logbook, assign tasks appropriately and implement control schedule daily.
    • Conduct timely training and meetings to enhance knowledge, derive new ideas and improve team building.
    • Inventory management, Rooms Allocation, Room checks, Duty Roster and Shift operations.
    • Feedback and complaint management, Essential role in service recovery and organizing guest meets and cocktail parties on a monthly basis. 

    Strengths & Weaknesses


    • Positive thinking & Critical thinking 
    • Attention to detail & Creativity
    • Designing Training Programs
    • Excellent Interpersonal Skills 
    • Resilience   


    • Selfless Dedication


    • Participation in numerous Athletic and Sport Events in School and Higher Secondary.
    • Participated in Inter-college & college events ie. Tatva and K-OSS along with numerous sport events simultaneously. 
    • Grand Hyatt certifications for outstanding performance in Guest Recognition and exceeding administrative expectations.
    • Awarded "Brand Ambassador of Grand Hyatt Goa" in 2014 as a part of Staff recognition program "Wall of Fame".


    • Keen interest in Art and Craft. (Decorative cards and designs)
    • Sport activities like Football, Handball, Basketball and Athletics.