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Summary

I'm a logical & process-oriented thinker who is able to empower his team members and enjoy helping others getting through their tasks. I'm familiar and used to the sales process and a strong communicator who is able to make profit out of is multicultural background. A thinker, CRM Believer and technology lover who can put all his qualities at the service of the company's culture, keeping an eye on long-term plan and strategic decisions.  Keeping a huge smile  - as I do believe in positiveness as my personal "engine".

Work experience

Jan 2016Current

Salesforce Consultant

Talan Solutions
  • Implementation of Salesforce.com for all business category and industry
  • Project Management:
    • Design
    • Specifications
    • Developpement
    • Testing
    • Post-Production
  • Change Management & Training
Aug 2012Dec 2015

Saleforce Coordinator covering France & BeNeLux

BCD Travel
  • Coordination of 100+ users mostly commercials
  • Training and update users
  • Testing of new Salesforce release
  • Participation to the core design or the org
  • Change Management
  • Monitor and improve adoption rate with "innotative" approach
  • High-level understanding of all departments and internal processes
  • Propose integration with third-party or internal tool to simplify process
  • KPIs tracking
  • Produce reporting for leadership and pro-actively provide data insight
  • Identify and solve CRM weaknesses

Education

20062011

Statistics

Università Milano Bicocca

Degree in Statistics of Economics

Skills

Hard and soft skills which helped me reaching my last year goals
  • Excel and VBA expert
  • Tableau (data visualization software)
  • Salesforce (Admin Certification on going)
  • Self & Quick Learner
  • Process & People Oriented