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Stefano-Alfredo A. Ciccone

Marketing Professional

Summary

Proactive, seasoned and results-driven professional, with proven track record of success in vertical and channel marketing, strategic sales and product development and strategy. Highly successful at driving revenue and profit gains in key market segments.

Proven success in new market penetration, account development, and retention. Excel in creating marketing strategies that build cutting-edge brand imagery and consumer recognition. Significantly increased client retention within highly competitive markets due to sound relationship building abilities.

Generated top-quality results by demonstrating superior customer service as well as meeting or surpassing company expectations with emphasis of "Winning outcome for both the customer and company". Passionate about user experience; able to inspire and educate designers and engineers with thought-provoking objectives and customer-centric use cases.  Comprehensive background in directing daily operations within multi-million dollar organizations. Bilingual and bi-literate in English and Italian.

Work History

2015Present

Consultant - Marketing (Strategic Partnerships)

Verizon Enterprise Solutions

As the Portfolio and alliances marketing Manager assessed financial results to identify key trends, gaps, and successes of the business, interprets the results and applies them to tactical programs and plans for growth with partners and alliances. (Microsoft, Amazon, Google, Salesforce, HP, IBM, etc.)

20122014

Product Manager

Verizon Wireless

Engaged with Marketing and Sales team to develop mobile workforce centric solutions that win in the marketplace and capitalize on cross-platform capabilities in the mobility arena.  Focused on creating enterprise BYOD offering that maintains current revenue streams in B2B and B2C segments.

20082012

Manager - Sales Operations

Verizon Wireless

Developed the Sales Force Automation-Order Management point of sale application using Agile and waterfall method of the software development life cycle method. Areas of responsibility include planning, operating standards, procedures, and overall strategy implementation.

20072008

Manager - Customer Service

Verizon Wireless

Provided hands-on oversight to call center operations of the federal contracts team focused exclusively on supporting the needs of Verizon Wirelesses’ federal government customers.  Lead and proved my ability to drive results and positively influence change by managing competing priorities and deliverables.

20062007

Consultant - Customer Service

Verizon Wireless

Drove the strategic planning and development for Federal Accounts Support Team and Government Service Center while serving as a premier government supplier.  Focus was on customer service excellence to the federal customer.

20042006

Supervisor - National Strategic Accounts

Verizon Wireless

Responsible for the account and relationship management strategies as the single point of contact for Verizon Wirelesses’ major Fortune 500 companies; fostering continued partnerships with customers supporting $20 million in monthly revenue.

Education

20062008

MBA / Marketing

Strayer University
20022003

Bachelor of Science / Business Administration - General Management

Thomas Edison State College
19821984

Associate of Arts / Business Administration - Accounting

Brookdale Community College
20162016

Mini-MBA Social Media Marketing

Rutgers Business School