Skilled and Educated in General Business Management
Proactive, seasoned and results-driven professional, with proven track record of success in vertical and channel marketing, strategic sales and product development and strategy. Highly successful at driving revenue and profit gains in key market segments.
Proven success in new market penetration, account development, and retention. Excel in creating marketing strategies that build cutting-edge brand imagery and consumer recognition. Significantly increased client retention within highly competitive markets due to sound relationship building abilities.
Generated top-quality results by demonstrating superior customer service as well as meeting or surpassing company expectations with emphasis of "Winning outcome for both the customer and company". Passionate about user experience; able to inspire and educate designers and engineers with thought-provoking objectives and customer-centric use cases. Comprehensive background in directing daily operations within multi-million dollar organizations. Bilingual and bi-literate in English and Italian.
As the Portfolio and alliances marketing Manager assessed financial results to identify key trends, gaps, and successes of the business, interprets the results and applies them to tactical programs and plans for growth with partners and alliances. (Microsoft, Amazon, Google, Salesforce, HP, IBM, etc.)
Engaged with Marketing and Sales team to develop mobile workforce centric solutions that win in the marketplace and capitalize on cross-platform capabilities in the mobility arena. Focused on creating enterprise BYOD offering that maintains current revenue streams in B2B and B2C segments.
Developed the Sales Force Automation-Order Management point of sale application using Agile and waterfall method of the software development life cycle method. Areas of responsibility include planning, operating standards, procedures, and overall strategy implementation.
Provided hands-on oversight to call center operations of the federal contracts team focused exclusively on supporting the needs of Verizon Wirelesses’ federal government customers. Lead and proved my ability to drive results and positively influence change by managing competing priorities and deliverables.
Drove the strategic planning and development for Federal Accounts Support Team and Government Service Center while serving as a premier government supplier. Focus was on customer service excellence to the federal customer.
Responsible for the account and relationship management strategies as the single point of contact for Verizon Wirelesses’ major Fortune 500 companies; fostering continued partnerships with customers supporting $20 million in monthly revenue.