Summary

Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.

Work History

Work History
May 2015 - Present

Android developer

Dision

Taking part of the overall process of mobile development – concept, design, development and publishing. Communicating directly with customers – via mail, phone or personal meetings. 

Nov 2007 - May 2015

Expert

Mobiltel

Competitor researcher – collects and evaluates best practices of Customer Service Management, IVR systems, products and services;
Optimize the IVR system by improving the information and creating new functionalities;
Create and update CTI call routing strategies of incoming calls to Call Center;
Communicates with Customer Service Management Staff and analyzes the need of improvements and structural changes in the IVR;
Evaluate IVR statistic on a regular basis;

Jul 2006 - Sep 2006

Internship

Societe Generale Expressbank

Provide information to the customers;
Create new customer's accounts and update existing ones;
Analyze customers' credit profiles and process documents; 
Deposit operations- create, update, cease and etc.
Cash operations- credit transfers, direct debit and etc.
Other operations- online banking and etc.

Education

Education
Sep 2014 - Present

Software Engineer

Software University

The curriculum SoftUni is a combination of programming courses and technologies, entirely directed to the adoption of fundamental knowledge, developing logical and algorithmic thinking and the acquisition of practical skills for working with the latest software technologies.

Sep 2005 - Jun 2010

Bachelor, Finances

University of National and World Economy

University of National and World Economy can be seen in the future as a leader among the higher educational institutions in Southeastern Europe that educate students and conduct researches in the field of economics, management and administration, law and politics.

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