Work History

Work History
Jul 2008 - Present

Vice President of IT

TASER International

Responsible for both the day-to-day operations and long term strategy and planning for TASER IT.Directly managed the Desktop Support, Network Services, Application Services and Project Management teams.

  • Ensured the IT Project Portfolio aligned with the expectations of the executive team
  • Assumed the management of an ERP Best Practices project upon joining TASER that identified and improved business inefficiencies across the entire business resulting in a ROI of 124%.This project included an upgrade of the current ERP system from Microsoft Dynamics AX 4.0 to AX 2009.I
  • Integrated Salesforce.com with ERP system to ensure data consistency and efficiency.
  • Member of the corporate Balanced Scorecard Core Team that defined the 5-year strategic plan for the company.Worked with the individual business leaders to ensure their department Balanced Scorecard aligned with the corporate Balanced Scorecard.
  • Implemented Sharepoint workflows, Infopath forms and digital signatures to replace paper forms and eliminate the need for walking paper forms around for approvals.
  • Consistently achieved solid and positive feedback from SOX auditors, reviewing compliance and quality effectiveness quarterly.
May 2005 - Jul 2008

Director of IT

OMNEON VIDEO NETWORKS

Company: Leading provider of cost-effective and flexible networked media storage and servers for production and broadcast.

Direct Reports: 5 (IT Business Applications Developer/Program Manager, Senior Desktop Specialist, IT Business Analyst, Web Applications Engineer, System Administrator, contract ERP programmer and project manager).

Reported to: VP Operations. Opex and Capex Budget: $US 2 Million.

Hit the ground running by creating the blueprint necessary for standardization and customer satisfaction. From inadequate procedures, no policies for IT operation, insufficient reporting lines and growing levels of customer dissatisfaction, the operation became a model of best practice IT operation with clearly defined policies, tracked helpdesk ticketing, improved customer satisfaction rates, and a greater solution orientation. In just 12 months, transformed this ad hoc IT environment from an audit failure to a successful pass on all compliance standards.

  • Resolved tangle of network infrastructure that presented major issues for end users across four separate offices. Unreliable and mismanaged connectivity issues were resolved quickly with the delivery of a virtual private network that could access all IT resources from any office.
  • Eliminated inefficient, erroneous, and duplicated practices that required the same data to be entered on a number of separate systems. Replaced six disparate systems with a single ERP solution that allowed a clear flow of information from sales, through finance, manufacturing and shipping and fast tracked the company to handle an $85M+ increase in annual revenues.
  • Created the company's first steering committee, formed to educate departmental heads on IT's medium and long-term visions and elicit feedback on departmental priorities for future planning. Initiative was an outstanding success spawning business-enriching projects including applications for business intelligence and forecasting/budgeting.

  • Assumed control of all IT staff recruitment to ensure best quality staff and ensure a solid mix of skills for optimum IT functionality. Replaced contracted labor with permanent personnel that would support the company's aggressive growth and become response to the company's needs, set salaries, designed bonus plans, conducted annual performance reviews and set long-term staffing goals.

  • Under personal leadership, steered the successful $US500K rollout of MS Dynamics NAV to deadline. Collaborated closely with vendor to define security roles that fit the organizational layout to ensure security was functionally based in favor of table based. Initiative ensured greater streamlined procedures for adding new users as the company grew.

  • Instigated drive to embrace Sharepoint technologies to overcome flat file intranet website and outdated data. Managed independently by each department, the new system vastly improved the accuracy of information available.

  • Selected vendor and oversaw implementation on major purchase requisition and PLM projects.

  • Assumed control of a project to define and implement a solution that would boost forecasting capabilities and provide greater report flexibility for more accurate executive decision making. Poor visibility from the sales pipeline and skewed quarterly statistics, gave way to vastly improved business intelligence information.

  • Instrumental in delivering a 5.2 customer satisfaction rating from a top scale of 6.

Summary

Senior IT Executive, expert in leveraging the power of technology to drive innovative and effective solutions that boost workplace productivity, optimize security, turn around customer dissatisfaction, and deliver results. Hands-on IT background in systems, voice/data communications and networks, provides the technical backdrop crucial for cascading information up-and-down the corporate ladder, while a degree in business and commerce underpins astute decision-making surrounding project viability, contractual specifications, negotiations, and delivering results. Enjoy the challenge of aligning departmental and organizational missions, strategies and goals with IT deliverables.

CERTIFICATIONS

Cisco Certified Network Professional (CCNP) | Cisco Certified Network Associate (CCNA)

Checkpoint Certified Security Engineer (CCSE) | Checkpoint Certified Security Administrator (CCSA)

Technology Snapshot

Networking:            TCP/IP, RIP, OSPF, BGP, EIGRP, VLANs, Spanning-Tree Protocol, Multi-layer Switching, HSRP, frame relay, T1/T3, Fast Ethernet, Gigabit Ethernet.

Devices:                      Cisco switches, routers, firewall/VPN devices, Check Point, Juniper routers, Foundry switches, routers, load balancers, Nortel routers, Bay switches, VPN Contivity, F5 Networks load balances.

Security:                    Checkpoint Firewall-1, SecurePlatfrom, Nokia, Solaris, Snort, RealSecure, Cisco PIX, RSA ACE/Server, SecurID, security assessment tools, IPSEC tunnels.

OS/Tools/Apps:      Sun Solaris, Windows Server 2000/2003, Linux RedHat/SuSE, DNS BIND, Sendmail /Exim, Apache & IIS, MS SQL/MySQL servers, MS Exchange 2000/2003.

SPEAKING ENGAGEMENTS

Network Management Panel Speaker, LinuxWorld 2006, San Francisco, California. 

Speaker, Network Computing NAC Forum 2007, San Jose, California.

Speaker, DigitalID World 2007, San Francisco, California

SELECTED BENCHMARKS | MILESTONES

  • Accommodated anticipated $US85+M in increased revenues annually, by replacing six disparate systems into one ERP solution that eliminated inefficient, erroneous and duplicated practices.
  • Instrumental in delivering a 5.2 customer satisfaction rating from a top scale of 6.
  • Anticipated the need for fault tolerant, high-speed access wide area network to complement a pending VoIP rollout for the call centre to provide around-the-clock support from multiple locations across the globe. WAN redesign was completed prior to successful rollout.

  • Rescued project suffering from budget blowouts and deadline creep that had eluded resolution by the role's predecessor. Replaced project consultants with competent professionals leading to the project's successful completion a short time later.

Career Summary

TASER International, Arizona USA                                                                                                            7/2008-present

Vice President of IT

OMNEON VIDEO NETWORKS, California USA                                                                                      5/2005-7/2008

Director of IT

OPSWARE INC./RENDITION NETWORKS, Washington USA                                                        11/2002-5/2005

Director of IT

DIVINE INC., California USA                                                                                                                        5/1999-11/2002

Manager, Global Network & Security Services                                                                                    (6/2000-11/2002)

Network & Security Engineer                                                                                                                        (5/1999-6/2000)

TIWEST JOINT VENTURE, Perth Australia                                                                                                      1998-1999

Systems & Network Administrator

WOMEN'S CANCER SCREENING SERVICE, Perth Australia                                                                    1996-1998

Computer Liaison Officer/Windows & UNIX Network Administrator

Value Offered

  • Team Leadership, Training and Development
  • Business Case Development
  • Capacity Planning
  • Policies Formulation
  • Risk Management
  • Voice/Data Communications
  • Project Development and Management
  • Client Needs Analysis
  • Contract Negotiations
  • Information Systems Management and Direction
  • Wide & Local Area Networks
  • Client Management
  • Strategic Planning
  • Problem Analysis/Resolution
  • Global/National IT Services
  • Strategic IT Planning
  • Standards Development
  • Wireless Networks

Education

Education

Bachelor of Commerce (Business)

Completed 18 units towards a Bachelor of Science (Management Information Systems) fromOral Roberts University, USA while attending on a Tennis scholarship.