Monica Abrego

Monica Abrego

Qualifications

  • Over 15+ years of customer service experience focusing on customer satisfaction and detail work.
  • Keyboarding (35+ wpm) and some computer data entry skills including Microsoft and Word.
  • Strength in recognizing, organizing, analyzing, and solving problems.
  • Able to handled challenging tasks in a fast paced office.
  • Interest

    • Self motivation being the key to success
    • Interaction with people
    • Providing help whenever and wherever needed
    • Learning productive and valuable skills to advance
    • Leading a motivated team of hard workers and/or being part of a group that's energetic and goal oriented
    • Volunteering at church (soup kitchen, pantry, clothes closet, etc.)
    • Helping children of all ages

    References

    • Cheryl A. Corbin-866-568-6245 Ext. 7416
    • Jim Tingin-706-726-6805
    • Sharon H. Scott-706-288-2537

    Summary

    Seeking a challenging position to pursue my career in a work environment that will continue to utilize and reinforce my abilities to adapt to new skills, more learning opportunities which will enhance my performance in this position. I would like to gain a broader prospective and a wider range of skills that  can later be applied to my work experience and become more of an asset and ultimately receive advancement opportunities within the company.

    College Coursework

    • Keyboarding
    • Anatomy & Physiology
    • Business
    • Accounting
    • Personnel Management
    • Clinical Office Procedures
    • Medical Office Procedures
    • Pharmacology
    • Medical Insurance Procedures and Applications

    Relevent Experience

    Bookkeeping and Record Keeping

    • posted payments and cash/credit receipts

    Office Support

    • Answer telephones and relay messages to multiple Doctors, PA's, and nurses
    • Assist Doctors with faxing, coping, and scheduling patients
    • Filed and organized charts, medical records, and documents
    • Greeted patients 

    Honors and Activities

    • Student Ambassador 2011-2012
    • Relay for Life 2011
    • "Get fit"2011
    • Perfect Attendance Summer 2011
    • Deans List Summer and Fall 2011
    • Volunteer Graduation Ceremony 2012
    • Presidents List Summer 2012
    • Deans List Fall 2012
    • Spiritual Foundation Course 2012
    • Deans List Winter 2013
    • Customer Service and Professionalism Workshop 2013
    • Substitute Training Workshop 2013

    Objective

    A position in Medical Office Management, Medical Records, Reception

    Skills

    Skills

    Cooporative team member

    Outstanding interpersonal skills Ability to listen to others Extremely organized Attention to detail Quick learner Energetic  Excellent verbal ability Collaborative team member Microsoft Word and PowerPoint Excellent presentation skills

    Work History

    Work History
    Apr 2013 - Present

    Medical Office Management

    Augusta Pain Center
    • Externship site (180+hrs hands on)
    • Patient satisfaction
    • Data reporting
    • Medical records
    • Scheduling
    • Multi-tasking
    Jul 2008 - Jun 2011

    Cashier/Bookkeeper

    Bilo, Bruno Inc.
    • Handled cash and deposites using the proper accounting procedures and documentation.
    • Entered weekly sales and customer count sheets for review by management.
    • Cross-trained and provided back-up for other customer service team members when needed.
    • Worked as a team member performing cashier duties, product assistance, and cleaning.
    • Expressed appreciation and invited customers to return to the store.
    • Processed and issued money orders, western union, lotto, copies, and faxes for customers.
    • Maintained adequate cash supply in cash drawers in multiple check out stations.
    • Responsible for ringing up customers in a timely manner guaranteeing a high level of customer service.
    • Organized store by returning all merchantdise to it's proper place.
    Feb 2008 - Jul 2008

    Hotel Desk Clerk

    Fort Gordon, Army Lodging
    • Receptionist
    • Guarantee positive customer experiences and resolve all customer complaints.
    • Handled all work orders
    • Maintain positive customer service.
    • Complete all paperwork needed and necessary for proper placement at various hotels for the duration of a soldiers stay pending school/training.
    • Handled payments made at time of check in or check out (cash or credit).
    Sep 2007 - Mar 2008

    Jewlery Consultant

    Sears
    • Successfully interacted with customers and retail buyers to expedite orders.
    • Accurately logged all daily shipping and recieved orders.
    • Managed cash stock and inventory balances accurately.
    • Stocked and rotated inventory regularly.
    • Replenished merchantdise shelves with new showcase items.
    • Recommended, selected, and helped locate merchantdise based on customer needs and disires.
    Mar 2001 - Nov 2006

    Bus Driver

    First Student Transportation
    • Guaranteed a positive drama free atomosphere.
    • Provided safe transportation for students, and staff.
    • Performed a walk-around inspection of the 66+ passenger bus.
    • Turned all receipts and money received from trips/charters.
    • Maintained records (vehicle logs, fuel, maintenence) in accordance with regulations.
    • Obeyed all traffic laws and follow established traffic and transportation procedures. 

    Education

    Education
    Aug 2011 - Present

    Associates in Science

    Virginia College
    • Medical Terminology
    • Basic Medical Assisting
    • Student Ambassador
    • President List
    • Dean List
    • Perfect Attendance
    • GPA 3.67+

    Certifications

    Certifications

    Medical Office Management

    Virginia College