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Stasha Migliaccio

Wellness & Fitness Software Sales Specialist

Summary

A high risk client can become your business's most passionate advocate. A role in which I can guide that journey through my strong active listening, business savviness, and innovative problem solving, would provide lasting benefits for MINDBODY though insightful feedback to management, deep dedication to our mission, and higher retention rates.

Work History

Apr 2015Present

Sales Specialist II

MINDBODY, Inc.
  • The the first point of contact for businesses on their journey of joining the MINDBODY family
  • Generating and qualifying new leads through cold calling and a variety of technologies
  • Building rapport about prospective clients’ business and goals, pain points and challenges
  • Discovering and documenting all relevant insights in to their business
  • Scheduling consultations and virtual demonstrations of our software solutions 
  • Balancing a schedule of client calls, prospecting, emailing, texting, and education
  • Staying current with industry trends, best practices, partnerships, product releases and promotions   
Feb 2011Apr 2015

Art Liason

Velowear
  • Built and maintained customer relations, with a focus on fitness and health related businesses of all sizes desiring custom cycling and sporting gear
  • Acquired art for and assigned 160 - 200 orders monthly with single orders valued of between $5,000 to $500,000+
  • Advised and assisted customers of all technical ability levels with developing art
  • Handled all art related customer service inquiries for teams and businesses, such as Herbalife and Twin Six
  • Improved efficiency and documentation for all systems within the art department and customer service
Oct 2008Nov 2009

Sales Manager

Reader's Choice
  • Trained, motivated, and oversaw a team of 10-15 people
  • Resolved all escalated calls
  • Tracked and reported the distilled management-level data results of sales programs through daily emails and weekly management meetings                                       
Sep 2006Oct 2008

Client Care Manager

Reader's Choice
  • Personally handled escalated or VIP clients with a record-breaking successful resolution rate, from 27% to 45% retained.
  • Trained and oversaw a customer service team of 6
  • Tracked and reported the distilled management-level data through daily reports and weekly meetings
  • Authorized, processed, and tracked contractual changes on existing accounts  
  • Reducing the amount of BBB complaints to all-time lows for the company, raising from a C to a B+ rating
  • Planned, executed and reported on the department budget