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Summary

Creative, results-focused professional with a track record of initiative, dependability, and leadership with a knack for increasing efficiency and streamlining processes.

With these skills, I would like to obtain a position in marketing and customer service where I can utilize my acquired knowledge and collective experience to assist a talented team or business with its growing client needs.

Work experience

Mar 2010Aug 2012

Call Quality Analyst

J Lodge

- Performed quality assurance audits on inbound phone calls from customers to the healthcare company   

  contracted by J Lodge

- Evaluated and scored the employee interactions with the customers for technical accuracy and compliance to

  policy and procedures

- Provided employees with a written report highlighting the positive interactions and detailing the areas for

  concern for each call

Feb 2004Jan 2009

Director of Operations

New Day Systems, Inc.

-Imported, approved, and reported drug test results to the appropriate clients-Collected federally regulated urine & breath samples for drug & alcohol testing-Prepared and assisted in presentations for reasonable suspicion alcohol testing protocols-Coordinated and executed the quarterly and monthly random testing schedules for all participating clients

Oct 2000Apr 2002

Writing Consultant

Truman State University Writing Center

-Assisted students in all facets of the writing process and worked with students to improve writing skills 

that could be applied to course writings and creative projects-Developed a feedback system that resulted in improved client/consultant relations and increased 

efficiency

Education

References

Jason Smith

Jason Smith works as a social worker at the Village of Skokie- Human Services Division in Skokie, Illinois, where he serves as a liaison to community agencies, schools and hospitals.

Virginia Calvin

Virginia Calvin is a licensed real estate broker in the greater Chicagoland area.

Winifred Latimore

Winifred Latimore is a Team Lead at J Lodge and operated as my direct supervisor.

My Alma Mater

Resume (PDF)

Skills

Film Editing
PowerDirector, Sony Vegas, Windows Movie Maker
Adobe Photoshop
Microsoft Office Suite