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Stanislav Vincent

Director Professional Services ve společnosti GMC Software Technology

 Pracovní Zkušenosti

Nov 2014Present

Director Professional Services - GMC R&D

GMC Software Technology
- Plan and manage the Professional Services Organization including headcount requirements and strategies definition (including outsourcing strategy and organizational development) - Develop a Professional Services framework that provides consistent and effective processes, work instructions, tools, metrics, reports, dashboards and data analysis - PSO Global Standards – maintain and ensure their deployment and understanding within R&D and Globally ([email protected], Project Document Templates, Global Process Map, PSO Process Framework) - Metrics control – analyze (monthly, quarterly) KPIs related to the department and to the projects to evaluate overall success - Contribute to the continuous improvement of our delivery methodology - Ensure consistent forecasting and delivery of PSO revenue - Analyze Professional Services trends - Manage customer escalation, working closely with Development and Product Management in resolving product related implementation issues - Build relationships with Local Office executives - Be a trusted advisor among internal and external constituents (up to C level) based on department management, product and solution knowledge - Be responsible for meeting revenue and P&L targets - Optimize communication and ensure effective knowledge transfer and hand over to support post implementation - Lead and coordinate PSO Board and Global Project Management Office Meetings
2005Present

20052007

Supporter

GMC Software Technology

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Education

19992005

Ing

Univerzita Hradec Králové

Informační Management

19992005

Certifications

2012Present

ITIL v3 Foundation