Download PDF

Work experience

Jun 2011Feb 2013

Customer Service

Hewlett-Packard

As a customer service representative, I was responsible for answering customer questions, billing inquiries, and product sales. I was responsible for retaining irate customers. I was responsible for up-selling and cross selling products. 

Jul 2010Jan 2011

Customer Service

Directv

As a customer service agent, I was responsible for solving customers questions, billing problems and equipment upgrades. I was also required to up-sell premium movie channels. 

Jul 2009Jul 2010

Customer Service

WDS Global

As a customer service representative, I was responsible for answering customer questions, billing inquiries, and product sales. I was responsible for retaining irate customers. I was responsible for up-selling and cross selling products. I was responsible for upgrading equipment.

Education

Aug 2010Present

Boise State University

Anticipated graduation date fall 2014

Aug 2009Apr 2010

University of Phoenix
Aug 2008Dec 2008

Bethany College
Feb 2008Jun 2008

Treasure Valley Community College
Aug 2006Dec 2007

College of the Redwoods