Jan 2012 - Present
Canada Homestay International
Executive Assistant at (3 years 10 months) Reporting to the Managing Director, I provide executive/administrative support to the Managing Director and Executives and am responsible for managing the corporate office. I plan and coordinate all administrative activities in the Managing Director's office, team meetings, record and prepare minutes, documentation and a variety of materials, presentations, and correspondence. I act as a central resource for the Executive Team, liaising with the Executive team and responding to queries from all levels of CHI staff, clients, agents, stakeholders, and the public. I arrange corporate travel and meetings by developing itineraries, booking Page1 transportation, arranging lodging and meeting accommodations while maintaining budgetary responsibilities related to these duties. I compile administrative reports for the Managing Director and ensure necessary systems are in place for efficient document storage and retrieval.
Jan 2014 - Present
Canada Homestay International
HR Generalist at (1 year 10 months) I coordinate all aspects of the hiring process, including modifying and drafting job postings; screening applicants to ensure that previous work history and experience matches the skills and requirements for the job; Interviewing potential candidates and conducting due diligence prior to extending of any verbal or written offers; and drafting offer letters to ensure accurate start date, compensation rates and job duties. I perform exit interviews to gain insight into possible system/staff improvements and manage administrative aspects of employee relations and bring any issues regarding employee relations to the Executive Committee while respecting confidentiality. I manage the CHN benefits plan including setting up new employees on the plan; managing changes to employee membership relating to leaves of absence, retirement, termination, marriage, divorce, changes to dependants, and so on; responding to staff requests for information; communicating with staff aboutrenewals and changes to premiums; and recommending improvements and review of the plan periodically. I also Explore, recommend and seek approval for improvements to workplace communication, such as in-person communication, email, social media, phones and texting, webinars, presentations, and internal newsletters as well as recommend and seek approval for changes and improvements to the annual performance review and planning process and other performance management tools. I am also the Regional Team Leader for the West which includes all BC employees, providing confidential peer support and counselling to an extent.
Client Services Manager
Jun 2014 - Aug 2015
1 year 3 months) As the Office Ninja I am part Executive Assistant, part Client Services Manager, part Management. I support the president of the company, the clients needing their orders filled promptly and correctly, and the existing team members who need my expertise. As an EA to the President, I provide support with managing email, schedules, calendars and appointment requests; provide general organizational/media related help; and editing and compiling documents. To serve our clients I process new orders; answer any incoming queries; watch like a hawk for quality control; liaise with team and vendors on clients behalf-getting what they need when they need it; watch over data/records management; web research and report as needed; and schedule and coordinate project launches and tasks. In terms of Financial Record Management, I help the bookkeeper, accountant and CFO get timely and accurate records by providing an immaculate and beautiful state of financial record keeping; I create and send reports; correspond with the bookkeeper and accountant to help them, help me, help everyone get paid on time and implement a profit sharingsystem; arrange direct deposit processing; Invoice clients/credit card processing; and deal with accounts receivable/payable. Basically I am a catch all for everything no one else has time for!
May 2011 - Mar 2012
Personal Shopper at IHeartShopping. ca (11 months) As an Entrepreneur in the Personal Shopping Industry I was and am responsible for the intake of all requests to accommodate any needs of clients from shopping for personal needs to assessing a new change in
Customer Service Supervisor
May 2011 - Jan 2012
Customer Service Supervisor at (9 months) As a Customer Service Supervisor I was responsible for contributing to the overall branch/team success by overseeing the delivery of customer service and all associated administrative processes. I assisted the Manager of Customer Service in being responsible for sustaining overall branch operational effectiveness and efficiency by setting and meeting objectives related to customer service, performing compliance reviews and ensuring adherence to bank security procedures and expense management. I had the responsibility of facilitating the development of my team's functional skills and behavioral competencies through coaching and skill building sessions. In my last position I oversaw a team of 12 tellers.
Personal Banking Officer
Dec 2007 - Jan 2012
Personal Banking Officer at (4 years2months) As a Personal Banking Officer at Scotiabank I was responsible for my book of clients who needed any Banking aid from opening a savings account to investing in Mutual Funds to helping them obtain their first Page2 Mortgage. As a new client to Scotiabank, I would find the right banking solution for your needs, whether that be setting up a simple day to day chequeing account to a full banking portfolio addressing all your credit and investing needs. I have experience in first time Mortgage loans, consolidation loans and refinance Mortgage loans. Courses HR Generalist Canada Homestay International HR Management Foundations, Personal Banking Officer Scotiabank Mutual Funds in Canada Independent Coursework Positive Psychology Skills & Expertise Banking Customer Service Time Management Data Entry Office Management Communication Globally Minded Organization Team Management Timely Decision Making Building Relationships