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Work experience

Jan 2011Jan 2012

Lead Technician


Sacramento, CA(company based out of Ohio-1099 work) Lead Technician and Support Technician Temporary assignment working for Insight who subcontracts to Chase Banks. Temporary assignment for Wamu/Chase Ocassio construction Wamu/Chase conversion Lead position Label all existing computer equipment Move labeled equipment out of the way of construction teams Replace equipment when construction team is finished to its former location or to a new location designated by the construction site manager/cable tech Performing basic testing and data validation once equipment is back in place/relocated Installing UPS devices Site clean-up(preparing old machines for asset disposal if necessary, disposal of trash, etc.) TCD installation Setup workstations and Teller Line Setup printers and MICR printers for Teller Line Work closely with cablers for data and phone lines

Jun 1997Feb 2007

Help Desk Specialist


Rancho Cordova, CA (formally Foster Wheeler Environmental Corporation) IT Help Desk Specialist Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Installs, troubleshoots, repairs and maintains telecommunications equipment. Maintains data files and monitors system configuration to ensure data integrity Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery for servers as well as local pc environment Supports and maintains user account information including rights, security and systems groups. Performs routine tasks to maintain computer equipment and their peripherals. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Reviews, analyzes, installs, and modifies computer operating systems. Detects, diagnoses, and reports related problems. Analyzes and resolves problems associated with operating system

Jun 1997Feb 2007

Administrative Assistant


Sacramento, CA Administrative Assistant Operates multi line phone system to receive incoming calls to the office. Issues and collects visitor passes as required. Distributes faxes and mail sent to front desk machine, by hand or in a slot. Coordinates the reservation of meeting room facilities(conference room). Photocopies and faxes correspondence or other printed materials(reports, agendas, minutes, etc) Responsible for all office procurement processing Prepares and keep records for all outgoing mail not excluding registered mail Records minutes of staff meetings/client meetings. Routes to appropriate individuals. Responsible for processing timesheets, expense reports as well as travel, passport and visa arrangements Establishes and maintains administrative and project files.. Serves as main contact for HR, Accounts Payable and Payroll. Maintain backup tapes for server and IT support.


Aug 1995Jun 1997

B.A. Consumer Science and education (12 credits short of degree)

University Of Nebraska (Lincoln, NE)
Jan 1993Jun 1995

A.A. Liberal Arts

Sierra College (Rocklin, CA)
Jan 1993Jun 1995

A.A. Liberal Arts

Sierra College (Rocklin, CA)


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