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Summary

Education manager with a nearly 10 years success designing/implementing education programs within the beauty industry. A strong ability discover process improvement opportunities and implement streamlined solutions that drive results while simplifying workflow.

Work History

Kendo Brands, Inc
Aug 2018Present

Associate Manager, International Education

International Education

  • Partnered with the UK team to determine strategy and KKO support needs for launch trainings with Boots for Ole Henriksen + Fenty launches
  • Collaborated with Boots Digital and Content teams to strategize and roll-out first-ever e-learning for Boots LMS platform and Hive
  • Lead bi-weekly meetings with regional and brand teams to streamline work flow, align on priorities, product strategies, needed event support followed by recaps and next steps post meetings
  • Implemented due dates and deadlines offering KKO stakeholders the time needed to review and approve 

Special Projects/Process Improvement

  • Designed, implemented and maintained asset library to allow easy 'search & find' access for regional partners providing upgraded asset share-out
  • Streamlined communication with regional partners by developing shared planning/tracking tools
  • Rolled out field team trackers (used in EU/UK) for better visibility into regional activations
  • Improved the internal budget tracking tool to simplify expense tracking for all edu verticals 
  • Managed all incoming MO's from international teams and worked to simplify process communication with regional teams
  • Supported team to sort, bag, kit, pack, lift, move, set-up and break-down etc

Digital

  • Analyzed current Kendo app and defined access challenges and usage levels for digital tools
  • Explored options to improve and develop current iPad app to increase perceived value and drive usage
  • Collaborated cross-functionally to assess workflows, digital upgrade challenges, current reporting use/needs and potential solutions
  • Submitted RFPs, vetted vendors and compiled deck overview for leadership
Coty, Inc.
April 2016July 2018

Account Manager

  • Successfully grew territory of salon business through consultative sales including joint business planning, goal setting and relationship building
  • Created proposals and negotiated large scale and multi-location salon contracts
  • Supported team by creating tools to help streamline workflow
  • #1 sales performer for new doors opened
Pierre Fabre, Rene Furterer
Mar 2012April 2016

Education Manager, West

René Furterer Education

  • Developed and designed curriculum including all supporting training materials for nationally implemented program while also acting as field educator for top accounts
  • Managed education team
  • Onboarded new education team members
  • Supported and collaborated with team members in developing specialty classes to drive engagement

National René Furterer Academy and Outsourced Professional Classes:

  • Sourced and contracted with top talent for national events: negotiating rates, allocating schedule and handling all communication to prep for the events
  • Collaborated with field sales team to produce 26 events annually in driving strategic plan, venue, agenda and content requirements
  • Developed and shared all support materials for each event
  • Tracked cost and ROI to implement efficiencies and cost savings while maintaining quality

    Leadership Team

    • Participated in executive team planning meetings to set brand strategy, discuss pipeline, pricing, rewards and customer engagement
    • Worked with Global (French) Digital team to develop the algorithm for the diagnosis app tool
    • Developed new strategic plan to better position products (with easier talking points) to aid in-salon sales--plan was adopted internationally

    Ambassador Program:

    • Pitched, developed, executed and maintained all aspects of the nationally launched Ambassador Program
    • Partnered with field sales to select and vet potential Ambassadors
    • Maintained social media presence and communication to Ambassadors
    • Strategized, planned, produced and hosted inaugural Ambassador Summit.  
    • The Ambassador Program resulted in  multiple conversions from multi-brand salons to RF-exclusive salons
      Halo Blowdry Bar
      May 2011Feb 2012

      Director of Training and Style

      • Strategized and planned the opening 2 new retail locations
      • Recruited, hired and trained over 40 new stylists
      • Created accountability/reward system for stylist retail sales
      • Produced on-location photo shoot for a national contest--placed in top 5 nationally
      • Developed inventory SOPs and managed all distributor relationships
      diPietro Todd Salon
      Mar 2002May 2011

      Director of Foundation and Hairstylist

      • Developed all tools and curriculum for phase 1 of salon's educational program
      • Trained students weekly (typical class size 10-15)
      • Managed Foundation teachers scheduling and performance
      • Coached students through active listening and response
      • Maintained a fully booked clientele at a world-class salon
      The Advisory Board Company
      Mar 1996Jul 2001

      Chief of Staff, Creative Services

      • Managed administrative team (2) and independent contractors  (15-20)
      • Designed and implemented departmental procedures
      • Served as cross-functional liaison for tracking and reporting
      • Sourced, planned and executed all team events (20-40 people)
      • Coordinated onboarding of all new employees

      Education

      Clemson University
      Aug 1991Dec 1995

      Bachelor of Arts, Geology

      Graduating from rigorous scientific study which included tactile courses that set me up for a diverse career and created a base for my attention to detail, collaboration and methodical thought process.