Cognizant Technology Solutions
- Manage ongoing support request and administrative needs of customers.
- Create Profiles, Roles based on Organization role hierarchy and implement Record-Level and Field-Level security and configure their sharing settings.
- Develop and Customize salesforce.com Application, Standard and Custom objects , Workflows, Approval process, Validation rules, Page layouts based on the user needs.
- Work on data migration from databases to SFDC using Data Loader.
- Create custom Reports based on business need and associated them to Dashboard.
- Troubleshooting any type of issues (sharing settings, reporting, configuration etc.) faced by customers in sales & service cloud.