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Work experience

Feb 2013Sep 2013

Closing Coordinator

Freedom Mortgage

·Coordinated times and places for the signing of mortgage documents

·Reviewed mortgage documents and ensured all were correct for signing

·Responded to emails and voicemails in a timely manner

·Assisted the closing department with determining the final closing amount

·Assisted Underwriters and Loan Processors with any missing information

·Used excel spreadsheets to keep track of borrowers information and to run daily reports

·Examined title

·Ordered payoff demands

·Reviewed final HUD with borrower

Jan 2010Dec 2011

Account Manager


·Receiving incoming calls, assisting caller with questions or concerns

·Handling customer complaints and problem solving as well as finding a solution

·Input customer order information into the system for processing

·Process freight, product and miscellaneous credits as requested

·Provide tracking information

·Work with regional representatives to ensure order accuracy

·Attending weekly production meetings

·Run daily and weekly reports via excel

Jan 2009Nov 2010

Customer Service

Inland Desert Security and Communications
  • Answering incoming calls regarding questions or concerns as well as making outbound calls for follow up

·Create message tickets for  relay

·Relay messages to doctors, nurses or other businesses

·Change customer information in system if necessary

·Dispatch calls to proper businesses

Jun 2007Nov 2008

Customer Service/Dispatch

Automobile Cub of Southern California

·Answering calls from members regarding membership information

·Making outbound calls to assist contract station with quotes

·Update contract station activity on a daily basis

·Answer 75-100 calls per day

·Assist members with finding their locations for service if necessary

·Input and update customer information into the system

Jan 2006Dec 2007

Customer Service

Time Warner Cable/Aerotek

·Handling customers questions, concerns or changes to accounts

·Input customers information to create new accounts for service

·Answer billing questions

·Process payments

·Change account information as needed

·Process transfer of service requests

·Provide technical support for cable, internet and phone

·Process payments

Mar 2006Dec 2006

Customer Service

Charter Communications

·Assist customers with billing questions

·Processed payments and updated customer information as needed

·Provide technical support for cable

·Schedule installation and service appointments

Jan 2004Dec 2005

Customer Service

Cingular Wireless

·Assist customer with relocating accounts to different areas

·Porting mobile numbers from other carriers

·Answer billing and service questions

·Provide technical support for cellular phones

·Processed payments

·Input customer information into the system to port phone number or relocate account

Feb 2003Jan 2004

Data Entry

Starcrest Products

·Input mail orders into system for processing

          Checked inventory to ensure stock was available for shipping

Jan 2001Dec 2002

Customer Service


·Provide callers with phone number and addresses

·Provide movie show times

·Provide directions

Jan 2000Jun 2001

Customer Service

Wells Fargo Home Mortgage

·Provide borrowers with loan information

·Go over and explain escrow accounts

·Up sell beneficial products and services

·Processed payments

·Input and update borrower information


Oct 2011Present

Bachelor of Science

Colorado Technical University